Accounts Payable Customer Service

JUANA MARIA TOPOL

**** * ***** ****

Fort Mohave, AZ 86426

Tel. 928-***-****

Cell 631-***-****

Email: ********@*****.***

PROFILE

I’m an overall creative multi-tasker with extensive one on one customer service. I consider myself an experienced professional

with skilled complex level office and clerical support. Experienced in accounts receivable, accounts payable, researching,

collecting and organizing data, assigning, auditing, monitoring, coordinating, shipping and scheduling. A strategic planner with

excellent customer and co-worker relationship management. Organized and extremely analytical with a verifiable track record of

accomplishing the most challenging goals and deadlines. Accustomed to dealing with confidential documents and projects as well

as solving problems as they manifest themselves in a timely and efficient manner. I’m an overall hard worker, able to work alone

or as an ambitious team leader, people motivator. Recognized for flexibility, adaptability and constantly contributing to the

growth and profitability of the company I work for.

EDUCATION

St. John’s University, Jamaica, NY

Bachelor of Arts – Government/Spanish

Ashworth College, Norcross, GA

Certification Wedding/Events Planning

SKILLS/LANGUAGES

Fluent in English and Spanish

Speak, Read and Write

AZ Dept. of Education Certificate 4552990/Substitute Teacher

WORK EXPERIENCE

Harrah’s Hotel & Casino, Laughlin, NV 04/13 – Present

VIP Representative, Laughlin, NV

I work as part of the VIP team. I assist and check in the VIP (High Rollers) of Caesars Entertainment.

• Evaluate guest’s play to assign rooms, baskets and turndown service Check in Clerk

• Check in Clerk

• Hostess at the Diamond Lounge

• Cashier and accurate record keeping

• Posting of charges

• Billing disputes, credit card and cash handling

• Concierge - informs guests of shows, facilities, services and room amenities at Harrah’s

• Assist guests by attempting to honor special requests for specific accommodations and present options available

• Work on AS400, LMS and CMS systems

Big Lots, Bullhead City, AZ 02/13 – 06/13

Part Time Recoverer

Big Lots is a retail store located in Bullhead City, AZ. I work as a Recovery person on a part time basis.

• Assist in stocking

• Went around the store locating items and putting them in their correct place

• Went around the store and pull items forward

Just for Kids Dentistry, Bullhead City, AZ 01/13 – 05/13

Part Time Re-Caller

Just for Kids Dentistry is a dentist’s office located in Bullhead City, AZ. I work on a part time basis as a Re-caller.

• Reviewed patients insurances making sure they were up to date

• Called patients reminding them of their 6 month dental check up’s and cleaning

• Made appointments for patients

Kellogg Supply Company, Phoenix, AZ 11/12 – 02/13

Part Time – Merchandiser/Owner Operator

Kellogg Supply Company is a distributor of Tortillas and spices. I worked as a temporary merchandiser.

• Kept track of inventory and ordered products on a weekly basis

• Broke down pallets and stored goods at the Walmart in Kingman, AZ

• Every other day went to the store and stocked the shelves with the merchandise.

• Rotated product as needed

• Constantly had to maintain Accounts Receivable/Accounts Payable of inventory I ordered

Sentry Technology Corporation, Ronkonkoma, NY 04/06 – 07/11

Contract Administrator – International Accounts – (Satellite Office)

Sentry Technology Corp. designs, manufactures, sells and installs security systems worldwide. Its sister company is located in

Toronto, Canada. I was a satellite office working from home in Arizona. The company’s products are used by libraries to secure

inventory. Retailers use it to manage operations, deter shoplifting and internal theft. Courts, Casinos, Banks etc. use it to protect

people and their assets. Since I am bi-lingual I solely worked with the Foreign Accounts around the world. I assisted with the

Domestic Orders as time permitted.

• Received Orders from customers, entered them into the system, updated Excel spread sheets then filed accordingly

• Prepared and typed legal documents and forms such as Pro Forma Invoices, Commercial Invoices, Letters of Credit, NAFTA

and Country of Origin Certificates for Customs Clearance World Wide

• Resolved all Customs and Customers issues as they evolved

• Performed special assignments as requested

• Assisted wherever needed to perform duties of department and in giving help in complex situations

• Sales of Systems, Parts, Labor and scheduled Maintenance

• Accounts Receivables - responsible for having orders pre-paid prior to shipping. As orders got paid I’d advise the Accounting

Department of how to distribute the monies received and released the orders from the system

• On a daily basis I reviewed and evaluated the freight inventory in our Dutch warehouse, coordinating work between

departments thus ensuring orders could be filled and shipped completely in a timely and efficient manner when the time was due

• As the orders were processed I’d check the material needed and flagged the Operations Manager and Purchasing Department if

I noticed shortages in the warehouses

• Assisted the Operations Manager and was responsible for coordinating the transfer of freight from our New York to Holland

Warehouse

• Responsible for keeping track of orders and when they would be ready to ship

• Once orders were ready to be shipped. I coordinated with the warehouse. Had the orders picked, packed and I’d schedule

pickup from trucking company or broker.

• Extensive communication and coordination in negotiating prices with Brokers/Forwarders, Customers, Sales Personnel,

Purchasing Department, Operations, Engineering, Warehouse Departments in the United States and abroad

• Tracked freight once it departed the United States until it reached its final destination – customers door

• Responsible for typing legal forms regarding claims for damaged and/or lost freight tendered by airlines and trucking

companies and customers complaints

Cargo Connection Logistics Corporation, Inwood, NY 10/96 – 03/06

Office Manager

Cargo Connection Logistic Corp. is an Interstate Bonded Carrier/CFS Operation that hauls time sensitive Air Freight/Ocean

Freight LTL/EUV to and from seven terminals throughout the eastern corridor of the United States.

• Established work procedures and priorities

• Typed, filed, made reports greeted visitors and kept records

• Audited and managed Accounts Receivables, Accounts Payable & Collections Department

• Audited and managed Billing Department (Audited Invoicing & Billing Procedures)

• Audited and managed and Handled the Special Billing for the largest company accounts

• Performed the most difficult work and solved problems that occurred throughout the various departments

• Kept track of F.C.C.O.D’s and C.O.D.’s and Terminal handling checks

• Audited and managed petty cash account

• Audited and Monitored new accounts and set new rates in place for them

• Coordinated the purchase of materials, equipment and supplies system wide

• Liaison between the Stations, Drivers, Vendors and Customers

• Responsible for Special Projects with time sensitive deadlines

• Played a key role in hiring and teaching new employee’s throughout the stations

• Reviewed and audited driver and vendor invoices

• Did Order Entry, Dispatched, Typed Bill of Ladings and I.T.’s and lodged documents through US Customs

• Maintained all Preventive Maintenance and Registration records for Company Trucks and Vehicles

• Responsible for Accounts Payable and Payroll

REFERENCES furnished on request

Contact this candidate