Customer Service Representative

SUMMARY OF QUALIFICATIONS

Dedicated health information professional with diverse experience in administrative, customer service and quality assurance roles.

Excellent interpersonal, communication and customer care skills.

Ability to build strong rapport with personnel, customers, and associates based on technical knowledge, professionalism, and integrity.

Eye for detail, maintaining organization, keeping team organized in hectic, busy times.

Consistently commended for managing changing priorities within a detailed project, schedule, multiple sites and various states.

EDUCATION

DeVry University, Addison, IL Projected Graduation 02/2016

Associate’s Degree in Health Information Technology –Specialization in Medical Billing and Coding - GPA: 3.5.

INDUSTRY EXPERIENCE

Medical Marketing Service, INC, Wood Dale, IL

Customer Service Representative 01/2005 – 12/2007

Assisted clients in their search of selected data within computer database for medical mailing lists, with the ability to up sell their preferences.

Responded to clients with inquiries concerning products, services, pricing, deliveries, and general information.

Handled correspondence and follow-ups via phone/fax/email/mail, as well as all aspects of order entry with timely accurate invoicing.

Communicated effectively with clients, vendors, data processing, and sales personnel.

Customer Service Assistant 05/2003 – 01/2005

Supported customer service representatives and sales departments with various requests.

Ran price quotes on services & products, and e-mailed customer’s orders where applicable.

Maintained customer hardcopy files.

Relieved switchboard for lunches, breaks, and substituted as needed.

Receptionist 01/2000 – 05/2003

Welcomed visitors, and answered high volume phone calls on multi line switchboard.

Re-routed phone calls to appropriate personnel, sent, received and delivered faxes to appropriate personnel.

Sorted incoming mail, prepared invoices for clients mail, purchase orders, and performed general office duties.

WORK EXPERIENCE

AIT Worldwide, Itasca, IL

Home Delivery Customer Service Representative 11/2014 – 10/2015

Assist customers and answer calls regarding shipments, request proof of delivery for delivered merchandise.

Research customer shipments (destination, origin, in transit, carrier received, and recovered).

Handle one of the major clients, Samsung TV's, including reports, spreadsheets, emails, calls, tracking orders, proof of deliveries, schedule pickups and deliveries – AS400 efficient

Advice 3rd party delivery agents of deliveries with pickups (SWAP) via email with attachments of BOL's & DR's.

Confirm customer shipments and process various data entry reporting.

SMARTSOURCE, INC, West Chicago, IL

Project Coordinator 09/2010 – 09/2011

Coordinated multiple projects and handled several clients, including site confirmations for various states.

Confirmed technicians arrival to site with reminder of key information needed for reporting prior to finishing.

Initiated and maintained client contact while establishing excellent rapport via phone, e-mail and in person.

Evaluated "sign off" documentation received to determine if acceptable and updated vendor portals accordingly increasing efficiency.

Processed and researched claims/open issue ticket items to determine validation, responsibility, or whether it is out of scope.

Maintained master client schedule containing site and technician information.

Created and submitted new technician hire form and created the P.O.'s for payroll, entered technician's hours of pay/flat rates per site for each site and technician, researched pay issues, new hire paperwork from payroll.

Prepared and verified pay and travel arrangements with client and technician as needed.

Conducted weekly conference calls with clients and technicians for recap of field service issues, sites or completion progress.

Express Employment, Glen Ellyn Storage - Carol Stream, IL

Customer Service Representative 07/2009 – 07/2010

Handled high volume customer calls regarding pickups/deliveries of merchandise and verified proof of delivery.

Contacted clients on availability of freight pickups or attempted deliveries, data entry on orders of merchandise.

Created manifesting reports for driver routes of deliveries and pickups.

Communicated effectively with clients, vendors and personnel and resolved customers issues regarding damaged goods, returns to vendors and replacement items.

Created manifesting reports for driver routes of deliveries and pickups.

Prepared bill of lading paperwork for unloaded trailers of merchandise, maintained hard copy of orders.

Maintained customer’s database information to ensure data accuracy.

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