Sales Customer Service, Business Development, Technical Support, Consu

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DAVID EIBERGER

EDUCATION

MERCER UNIVERSITY MACON, GEORGIA AUGUST 2000 – MAY 2003

Marketing International Economics Psychology EXPERIENCE

CTRL-P, INC CO-FOUNDER/VP OCTOBER 2014 – PRESENT

CTRL-P is a technical consulting company focused on enhancing local IT business service and support portfolios by helping them discover the many similarities between traditional IT asset and printer/copier support, teach them how to integrate and promote managed print services (MPS) within their current customer base, while using MPS as supplemental means to open new doors and drive growth.

Very basically, I teach IT geeks not only how to eliminate the headache of dealing with printer/copier related field issues, but how to optimize machine fleets, vet, provide and maintain the most reliable equipment, ensure their customers highest levels of operating efficiency and, ultimately, significantly profit from it.

SMB success is my true passion. I’m a zero downtime fanatic; no one can afford it these days.

FLEXCAPITAL GROUP LLC FOUNDER/PRINCIPAL APRIL 2011 – JULY 2014

Founder and Principal of an office/IT equipment leasing company specializing in IT consulting/support and managed print services (MPS) for small - midsize businesses. Ultimately responsible for all business activities, including but not limited to the following:

Establishing and maintaining the corporate structure and all internal policies

Vetting, selecting and managing all internal CRM/PSA and RMM software platforms

Designing, implementing and monitoring of all marketing/sales efforts and customer service/support activities

Managing all aspects of daily operational processes such as cash flow, sales planning, forecasting and budgeting, payroll, customer support requests, new equipment acquisitions, remote equipment monitoring/management/optimization and supply fulfillment

Constant analysis of various market factors and internal key performance indicators that influence customer retention and decision making processes

Development and maintenance of numerous third-party relationships related to new equipment acquisition, financing/leasing and field service requests

Training and supervision of all sales/support analysts and consultants

HOREI IMAGE PRODUCTS, INC PRINCIPAL JULY 2006 – FEBRUARY 2011

President of a multinational manufacturer and wholesaler of toner cartridges/supplies for printers and copiers.

Responsible for all domestic and international sales activities, including a 720% sales revenue increase within the first year and a half Page 2

Provided Board of Directors with concise budget and sales forecasts on a quarterly basis

Handled all vendor interactions such as daily business communication, order placement, confirmations, updates and logistics

Continuously negotiated with vendors regarding production costs, product quality and delivery lead times

Tested and purchased various components used in manufacturing so as to ensure finished product quality

Designed a robust component tracking system for production forecasting

Established a foreign business entity in Germany to facilitate international brand recognition and increase product distribution capability

Actively engaged in intellectual property due diligence requirements to mitigate potential patent infringement

Traveled extensively to negotiate with domestic and international customers and suppliers

JAPAN TONER CORPORATION SALES MANAGER AUGUST 2003 – MAY 2006

Sales manager for the world’s third largest, independent manufacturer/distributor of toner cartridges/supplies. Responsible for all Latin America sales activities including but not limited to the following:

Coordinated all sales and marketing activities for Latin and South America

Communicated daily with customers regarding product availability, pricing, packaging and delivery lead time

Managed customs clearance document requirements for the release of goods in other countries

Reported all sales data and activities to Director of Operations on a weekly basis

Established payment terms on customer’s behalf with US Import/Export bank

Participated in numerous trade shows in Brazil, Mexico and Venezuela

TECHNICAL

PROFICIENCY

Microsoft Office (Word, Excel, Power Point, Access, Publisher, Project), Microsoft Hyper-V Server, Microsoft SQL Server, Microsoft Small Business Server, Microsoft Terminal Server, Windows Domain Administration, Citrix Xenserver, CentOS, Unbuntu, SAP BusinessOne, Navision, Peachtree Quantum, Quickbooks, Connectwise/Labtech RMM Platform, PC/Server Security Software, PC/Server OS Optimization, VPN Configuration, Cloud Storage & Backup Technologies, BDR, Remote IT Management Technologies, Managed Print Service (MPS) Technologies, Document/Content Management & Retention Systems

LANGUAGES

English (native) German (intermediate)

REFERENCES - Upon request

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