medical receptionist

Amber Vandenberg **** W Loma Ln, Glendale Az ***** 602-***-****

**************@*****.***

Summary

To obtain a Customer Service Representative position while gaining the experience and knowledge needed to move up with in the company. While continuing to have a high effort of customer service with every interaction. Become a Leader in the work environment with proven abilities to create high performance and influence on others. Motivational style results in high moral workplaces that drive continuous improvements using effective communication and teaming.

Key Qualifications

Strong Communication

Training

Problem Solver

Coach / Mentor

Clerical Functions

Relationship Building

Skilled in Excel

Word and Power Point Experience

Leadership Development

Multi Task,

Team builder

Goal Setting

Peer Education

Quick learner

Marketing

Inventory

Education

Rio Salado Community College 2010 GED Completed, certificate accepted

Professional Experience

Connect Hearing March 2015- October 2015: Customer service, relationship building, reception, answering multi phone lines, scheduling appointments, out bound calls to confirm appointments, outbound calls to conduct appointments, community outreach, marketing, organizing screening events, completing intake forms, conducting patient files, conducting purchase agreements, inputting benefit checks, health benefit authorizations, hearing aid cleanings, inventory monthly, ordering stock items, creating invoices, taking payments, daily financial reports, deposits, sending reports, daily use of all office material.

Discover Financial Services November 2012- December 2014: Customer service, Inactive/ Stu agent phone calls, organizing games, peer mentoring, helping new hires, step up coaching, Ishine call specialist, sending out reports weekly, motivating the team. Chat

coverage for whole department, continuously high results for stats each month, top performer.

Macayo’s Mexican Kitchen June 2004- September 2014: Customer service, phone calls, serve tables, handle cash transaction, count and balance drawers, expo food, take food and drink orders and enter in to computer, ensure the highest quality service and timely delivery of food, individual worker, able to complete all task assigned.

Bobs Variety August 2003-June 2004: Inventory, Cashier, Lottery, Handled cash transaction, Customer service, Phone calls, fax and copy machines, counted and balanced cash.

References: More upon request

Janelle Blair HCP: 623-***-****

Maryann Stratton General Manager: 623-***-****

Veronica Martinez Supervisor: 602-***-****

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