Human Resources Assistant

DAREEN MUSTAFA

Education

Professional Skills

MICROSOFT WORD:

MICROSOFT EXCEL :

MICROSOFT POWER POINT :

ORGANIZING :

WORK UNDER PRESSURE :

PROBLEM SOLVING :

NEGOTIATION AND PERSUASION :

STRONG WORK ETHICS :

POSITIVE ATTITUDE :

COMMUNICATION SKILLS:

TIME MANAGEMENT ABILITIES :

ABILITY TO ACCEPT AND LEARN FROM

CRITICISM :

SELF CONFIDENCE :

Languages

ENGLISH :

ARABIC:

ALGONQUIN COLLEGE

HUMAN RESOURCES- ONLINE

Ottawa Ontario

Enrolled

December 2016

JORDANIAN UNIVERSITY

ECONOMICS

Amman Amman

Graduated

June 2009

AL JAWHARA

HIGH SCHOOL

Amman Amman

Graduated

January 2004

Employment History

HUMAN RESOURCES ASSISTANT:

Conduct and schedule interviews with candidates

Coordinate HR projects (meetings, training etc)

Conduct initial orientation to newly hired employees Process documentation and prepare reports related to training and orientations

HANDLING AGENT:

Handling passengers with miss-connection and cancelled flights Prepare hotel and meal vouchers to the passengers

Professionally handle frustrated and angry passengers Take the passengers to the hotels and guide them back to the airport Answer telephone, screen and direct calls

Take and relay messages

Provide information to callers

Greet persons entering the clinic

Receive and sort mail and deliveries

Schedule appointments

Maintain appointment diary either manually or electronically Control inventory relevant to reception area

Tidy and maintain the reception area

Take customer orders at the counter

Receive payments and present change to customers

Pack food items, make coffee, and fill beverage cups Function as the hostess of the restaurant

Make reservations for customers

Receive food checks from waiters or customers

Appeal to impatient or irritated customers, especially during rush hours Manage the register, including all credit card and cash operations Ensure a balance of the register at the end of the shift or working Responsible for answering the telephone

Transferring calls and taking accurate messages

Greeting customers

Giving tours of the center's facility

Scheduling appointments

Notifying staff members of any customer cancellations or the arrival of any unscheduled visitors.

AIRWAY INTERLINE

HUMAN RESOURCES ASSISTANT AND

HANDLING AGENT

Mississauga Ontario

May 2015 Present

CANADIAN LASER CLINIC

RECEPTIONIST

Ottawa Ontario

February 2012 - March 2013

WINNERS COFFEE AND GAMES

CASHIER

Amman Amman

March 2008 - August 2010

SHARMERAN BEAUTY CENTER

RECEPTIONIST

Amman Amman

April 2007 - January 2008

***************@*******.*** 613-***-****

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