Customer Service Medical

Andrea Salvador

***** ******* **

Pacoima, CA ***31

Subject: Application with resume

Thank you for accepting this letter for the open position currently available with your company. I’m eager to expand my knowledge and recent employers will verify that. . I pride myself on being a hard strong work ethics, honest and I have an extensive amount of common sense. I’m organized and detail-oriented, work well under pressure and deadlines. I enjoy working with a variety of people, and have a positive attitude. I am looking for a creative, challenging, growth-oriented position and would like the opportunity to learn more about your company’s goals and the position.

I’ve allowed myself the ability to transition between various jobs the past few years in order to build a wide-ranging skill set. As a result, I’ve gained valuable experience while learning quickly, picking up new skills in a variety of fields and developing a professional demeanor in many new situations.

Attached is my resume, which lists my complete work history and relevant skills. I would like an opportunity to speak with you about this position and confirm how my skills would benefit your company position. Thank you for your time and I look forward to speaking with you. You can reach me at 818-***-**** or ***************@*****.***

Sincerely,

Andrea Salvador

PACOIMA, CA 91331

818-***-**** • ***************@*****.***

ANDREA SALVADOR

OBJECTIVE

Seeking a challenging position in the Health Care Industry with a well-established company, where I can utilize my medical training, computer skills, and interpersonal abilities.

EXPERIENCE

2014- Present Igen/ Med Nation Inc. Reseda, CA

Intake Coordinator/ Billing

Receive/respond to incoming calls from referral sources or potential patients. Enter new orders for workman's comp cases. Establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. Scheduling, canceling and rescheduling patient appointments. Verified each patient's demographic information, scanned and attached documents into patient electronic medical records as necessary. Loaded and verified patient insurances. Enter patient information in computer systems and manage all referrals on excel spread sheet. Sent out all DME referrals and billing. Company is closing soon.

2014 DocCentral, Inc. Burbank, CA

Collections Representative,

Office takes a proactive approach to obtaining medical legal records. We serve subpoenas on behalf of the Workers Comp Professional. .Initiate and receive phone calls, negotiate lien settlements with attorneys and claims adjusters, prepared and submitted appeal letters for denied/objected bills for non-payment, prepare Trial Exhibits to parties of record, file DOR and Liens with WCAB, EAMS filing experience, clerical support, fax, mail, sorting and alphabetizing, able to handle calendar duties, court filings, and maintain file records.

2013-2014 Tony Interpreter Services Burbank, CA

Collections Representative, Temporary (6 months)

Verified patients’ eligibility and claims status with insurance agencies, responded to correspondence from insurance companies, confidently and adeptly handled claim denials and /or appeals. Settled close claims with adjusters, sent market rate, filed Declaration of Readiness and Prepared files for hearing and updated monthly calendar(s) for Lien Representatives.

2013 Renton Collections Inc. Seattle, WA

Collections Representative,

Effectively managed a high volume of inbound and outbound customer calls, evaluated financial status and established appropriate payment plans, updated financial information to guarantee accuracy and diligently filed and followed up on third party claims.

2010-2013 Thomas Curtis, M.D Van Nuys, CA

Collections Representative,

Settled close claims with adjusters, filed Declaration of Readiness, filed liens, faxed and mailed reports, sent out RVS with billing and professionally and courteously verified appointment times with patients. Precisely evaluated and verified benefits and eligibility and responded to correspondence from insurance companies.

2006-2010 Frontline Medical Los Angeles, CA

Sent Billing/ Referrals, Company closed

Sent billing out for physicians a family practice, orthopedic surgeon, pain management, neurology and podiatry. Compiled necessary documents for surgical billing packages, distributed sample pharmaceuticals as prescribed, prepared patient charts accurately and neatly for the clinic, sent out all referrals. Sent out P&S reports and mail out doctor first reports (DFR). Open and close office.

EDUCATION

Adelante Career Institute Certificate in Health Claims Examiner/ Medical Biller

SKILLS

Process lines (EAMS) Billing

Workers compensation knowledge Insurance verification

Office support (phones, copiers and fax) Records Maintenance

Ten Key by touch Customer Service

QuickBooks, Microsoft Word and more. Collections

References

Blanca Rivas Medical Office Manager 818-***-****

Mayra Vergara Billing/ Correspondence 818-***-****

Angelica Rodriguez IP (individual provider) 425-***-****

Maria Ordaz Clinic Supervisor 323-***-****

Martha Robles Pharmacy Manager 818-***-****

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