Customer Service Sales

Toni-Alexa Szemeredi

604-***-**** actvbi@r.postjobfree.com Suite A-961 Dundonald Drive, Port Moody BC V3H 1B8

Objective

To obtain a full time position with a reputable company in which my managerial, administrative, customer service and personal/office skills will contribute to greater office efficiency and productivity.

Experience

Fernridge Place July 2014 – January 2016

(Care Home Facility for Brain Injury Patients)

Administrator / Bookkeeper

●Answer incoming calls and direct calls according to established phone procedures, while working directly with Fraser Health and WCB

●Enter address corrections into database from returned mail and other sources, entering new contacts for our mailing list into our database

●Maintain company books including A/P, A/R, bank statements and other reports, reconcile and balance accounts

●Maintain budgets and chart of accounts

BEST Service Pros January 2013 - June 2014

Supervisor / Administrator - Vancouver Convention Centre

●Assigns work, provides direction to clerical staff and ensures that assigned tasks are completed, and ensures effective and appropriate clerical staff coverage.

●Monitors the performance of staff while providing feedback on their performance and conducts performance evaluation.

●Participates in the recruitment and selection of clerical staff by performing duties such as advertising vacancies, screening resumes, interviewing applicants and providing input on selection.

●Ensures that approved office policies, practices and procedures are understood and followed, while responding to outside inquiries about services offered.

Penfolds Roofing Inc. Feb 2013 - October 2013

Administrator / Production Coordinator

●Coordinating upwards of 10 projects at a time

●Main point of contact for Clients/Management/Contractors/Regional Reps

●Maintained and managed all aspects of Social Media while, accurately kept production records

●Purchasing responsibility of approximately $2,000 monthly

●Organizing and running daily operations of all Administrative Duties

●Updating maintenance of all Customer information, administrative support to management and sales force, and before and after sales customer care.

Golds Gym Nov 2011 – Dec 2012

Office Manager

●Audit Contracts for compliance, A/R & A/P requisitions’

●Maintaining monthly business logs while managing over fifty Employees

●Coordinating timing and documentation with sales, and vendors.

Mantique July 2008 - Sept 2011

Assistant Manager / CSR

●Maintaining excellent customer service skills and a proven record as a top sales performer by having #1 Top Sales five times

●Skilled in areas of order processing, inventory control, and cashier

●Developed Excellence in Sales training course

Education

Sprott-Shaw College April 2007- June 2008

●Business Management and E- Commerce G.P.A 3.5

●Certificate in Travel and Tourism

●Super Host Certificate

Volunteer

Vancouver General Hospital February 2013

Interests

Reading, running, gardening, computers

References available upon request

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