Mayra Aguilar
Houston, TX *****
**************@*****.***
Professional Summary
I have worked in the health care profession for over 10 years. I am bilingual
(English/Spanish), computer proficient with data entry and ten key experience. My work
history also includes billing, cash posting, collections, refunds, referral coordinator, front
Office motivator and payroll. I am also a team player, communicate and work efficiently and
Effectively with others.
Education and Training
Sam Houston High School
High School Diploma
Professional Experience
Care Connection Aging & Disability Resource Center (City of Houston Health and Human Services)
ADRC- Customer Services Representative III- Mobile (June 2015- December 2015)
I assist consumers primarily over the phone to provide quality customer assistance with focus on the issues of older adults, children and adults with physical, intellectual and development disabilities and caregivers.
PFS Group
High Balance Representative CSR- (March 2014 – March 2015)
Work high balance inventory with balances $5000 and above. I work with patients for account
Resolution through obtaining and verifying new insurance, setting payment plans or getting the
Accounts adjusted to financial assistance.
Reach Health Care Services
Billing Specialist, Medicaid and Commercial Insurance Collector, Payroll, Pedi
Rehab Coordinator, (June 2007- July 2013)
Billing all inpatient and outpatient visits, Collections (TMHP, Managed Medicaid and all
Commercial Insurances) in zirmed I do appeal and denial management, work the aging
Reports for all insurance, i check eligibility every first of the month for all insurances, Daily
Insurance verification I work with Synagis referrals, data entry in CareVoyant, Mestamed, I
Inform project director for any problems or issues, I receive Pedi rehab referrals from
Physicians, I also send for orders for Pedi rehab for physical, occupational and speech
therapy, I send for TP1, and authorization for the services, I also do payroll every Monday
for all the therapist in my location.
Good Neighbor Healthcare Center
Billing / Collections, Front Desk (July 2005 - June 2007)
Collections for all Medicaid, Billing all office visits, Patient data entry, Software HealthPro
Network, patient registration and Insurance verification.
Bellaire Medical Center
Medicaid Specialist, (June 2004 – June 2005)
The collector position consists of complete collections and follow up for as many as 15 or
More Medicaid HMO providers, Daily duties include: claim administration, denial management,
Verification of eligibility and appeals when needed.
The Better Business Bureau
Member Service Dept., File Clerk. August 2002 – March 2004
Data entry, Information Dept., Setting up accounts for new members, Collection Dept.,
Collecting past due accounts, File Clerk.