Customer Service Staff
Resume:
**** **** ****** **** *********, NC *****
919-***-**** **********@*****.***
TEON CORTEZ MCINTYRE
OBJECTIVE
To obtain a position in a professional office environment that will leverage my experience while continuing to challenge me.
WORK OF EXPERIENCE
April 2013-August 2013 The Right Way Agency, Inc. Charlotte, NC
[Associate Director]
Schedule and be aware of trainings for all staff members.
Conduct staff orientation for all new staff members.
Monitoring all documents leaving the office for accuracy.
Monitoring staff compliance with company policies in order to keep the office operating efficiently.
Monitoring staff billing logs and timesheets for weekly for payroll processing.
Verifying team meetings are being conducted each week by team leaders.
Verifying team leaders are submitting supervision notes for their team bi-weekly.
Conduct monthly staff meetings.
Conduct monthly chart audits for each client.
Conduct weekly calls to clients and staff members on call.
Conduct a ninety day and one year evaluation on each staff member.
Monitoring that the intake process for all clients is completed correctly.
October 2011-November 2012 Bank of America Charlotte, NC
[ Mortgage Servicing Specialist III]
Manages a pipeline of loans.
Reviews all documents retrieved against those requested, analyzes for accuracy and/or errors.
Process loans approved by an Underwriter or an automated decisioning system.
Clear conditions and issue changes to the terms on previously approved loans.
Verify conditions of approval which may include, customer income/assets including but not limited to the following: vesting issues, child support liens, judgment liens and undisclosed liens reconveyances.
Submit loans to underwriting for conditional review and full approval upon receipt of all necessary documents.
Maintain a high level of customer service by being proactive in communication with internal business partners and other banking center associates.
March 2007-February 2011 Wells Fargo Raleigh, NC
[Loan Document Specialist IV]
Responsible for performing a variety of loan documentation duties on moderately complex Conventional, FHA, HARP, and VA loans.
Ensure compliance to legal, regulatory, and workout credit policy in terms of loan documentation and transactions.
Responsible for administrative review and negotiation of legal documentation with the Credit, Legal and Customer Group teams
Interpret policies while analyzing the applicant, property specs and documentation.
Research and analyze problems to ensure compliance with quality and timeliness standards.
Liaison between the customer and internal business units.
March 2004-July 2006 Time Warner Cable Charlotte, NC
[Service Technician]
Responsible for troubleshooting and repairing cable service and customer electronics problems.
Connects, disconnects, adds outlets, installs converters and other cable devices in a customer’s home to provide cable television service.
Read daily work orders that provide information on subscriber addresses and the services that need to be performed.
Utilize online databases and computerized billing systems in order to research account history and complete various service activities as necessary.
May 2003- May 2004 Chase Manhattan Mortgage Charlotte, NC
[Loan Administrator]
Prepare, review and assemble new, renewed and modified loan documents.
Worked with attorneys and brokers relative to the closing and funding of loans.
Determined proper loan system coding and booked all new renewed, and modified loans on the loan system.
Conduct systems quality control reviews for new, renewed and modified loans booked and daily file maintenance. Also researched and corrected errors as needed.
EDUCATION, SKILLS, QUALIFICATIONS AND AWARDS
August 1993-June 1997 Hoke County High School Raeford, NC
December 2000-December 2002 Brookstone College Greensboro, NC
[ Information Processing Technology]
Proficiency in Microsoft Windows, Word, Access, Excel and Power point
Excellent Time Management and Organizational Skills
Business Accounting and Communication
Manual Data Entry and Ten-Key
Awarded Monthly in Production for Highest Number of Loans Closed at Wells Fargo
Awarded Monthly in Quality for Highest Quality Assurance Scores at Bank of America
REFERENCES
Available Upon Request
Contact this candidate