Customer Service Training

HARISH KUMAR

Mobile No: 098******** ~ E Mail: ************@*****.***

Seeking jobs in HUMAN RESOURCE MANAGEMENT with an organisation of repute

~ Training & Development ~ Back Office HR ~ Back Office Operations

Location Preference: Mohali / Chandigarh

PROFILE SUMMARY

12 Month work experience DTH Project with NIS SPARTA RELIANCE COMM LTD (In Training) (ADAG)

Backend HR and Training work experience in Reliance Communication Ltd and Reliance Industries Ltd.

Proficient in achieving short term and long term goals.

Proficient in Data Analysis, Report Generation and co-ordination (DTH TRAINING).

A very good team player with the ability to independently & Good team worker.

EMPLOYMENT DETAIL

Fly Can Education Solutions Mar 2015 to Till Date

Back Office

Handling Employee Database

Directly interacting with Clients on daily basis for further process

Coordinating the interview with the respective department

Understanding the job description provided by the client

Updating Daily MIS for recruitment related data

Scheduling and taking interviews

Handling all Junior, Middle and Top Executive level of requirement

Conducting telephonic and HR round of interview as per the company requirements

Working in Real State at Mohali May 2009 to Feb 2015

Back Office

Maintained all sales related database & personal detail.

Update weekly and monthly MIS for sales related data.

Reliance Industries Ltd – (Retail) May 2008 to May 2009

Senior HR Executive – Punjab

Conducted the preliminary telephonic interview to understand candidate's competencies, like: interest towards the job, technical skills, qualifications, etc, for determining their suitability to match business requirement & making them understand their roles & responsibilities.

Regular interaction with the employees to get more profiles through employee referral.

Conducted walk-in, lining up candidates for the interviews.

External Channels - Campus, Induction of New Employees.

Handle full cycle of Recruitment, right from sourcing of candidates through Mailing, referrals, and from Database.

Managed Company Job Portal and received job responses.

Also responsible for other activities of HR.

Maintained designation and years of experience.

Maintained Rolls and Attendance Record of the Employees.

Updated Daily MIS for recruitment related data.

Ensure data uploading on our software “R-Connect” for generation of offer letters in stipulated time (48 hrs).

Hired more than 30 Store Associates for Reliance Fresh and Reliance Footwear.

Maintained of employee database in spreadsheets across areas like academic, salary and personal information

Handle recruitments of Customer Service Associates, Assistant Store Manager and Part-timer.

Reliance Communication Ltd – (NIS Sparta) April 2007 to May 2008

HR MIS EXECUTIVE – Training & Recruitment

Punjab, Haryana, Himachal and J&K

Prepared 16 different types of reports as required by DAKC (Dhirubhai Ambani Knowledge City).

Prepared Load chart where Business uses this tool to foresee all the training programs that are scheduled in future.

Prepared TTS (Training Tracker sheet) which is used by trainers for updating records on different Programs they conducted and the location of the program.

Interacted with Trainer’s for their Reporting after training has been completed.

Prepared Billing Reports for the end of month where RIL had to be billed for the training programs conducted

Managed and monitored accounts worth 10 lacks per month.

Generated participant data Program wise data like participant types number of participants trained used to be designed and send to DAKC for Daily / Weekly Reviews. Closely monitoring a staff for any training requirement for well over 300 employees.

Maintained Rolls and Attendance Record of the Employees.

Additional Responsibilities

Reliance HR Services P Ltd (NIS Sparta)

Recruitment & Manpower planning in BB SA / CWG / WWE’s, DST & other departments.

Implementation for ESS (Employee Self Service) module.

Maintained all Employee (Rolls & Agency staff across the circle) related database & personal files.

Documentation of Recruitment database, staff status, Employee status record.

Communication & Co-Ordination with other Department & Head Office at Mumbai.

o DTH Billing (Reliance Communication Ltd-ADAG): -

a) Send all the Training Program hard copies signed by the business and directly send to DAKC from month wise.

b) Maintained DTH Training Related data update in Program Tracker (Reliance Training Software).

o Participants Accommodation Report: -

a)Participants Accommodation hard copies signed by the business send directly to DAKC as per requirement and Follow-up with Business for each batch catering to their attendance.

b)Participants Accommodation hard copies signed by the business send directly to DAKC as per requirement.

Reliance Communications Ltd - (VAP Solutions) Nov 2005 to April 2007

Executive-CAF Management (Postpaid & Prepaid - Operation)

Punjab, Haryana, Himachal and J&K

Maintained prepaid and post-paid Customer database of entire Chandigarh circle.

Supervised & Trained the WWE`s and Web Worlds to update their Customer Verification’s in the system.

Solved all postpaid related problems of the customers.

Maintained the Whole Sale Data for Postpaid Handsets (RIM and FWP).

Updated Address Verification in the System of Chandigarh, Mohali and Panchkula Cluster.

Commercial activities relating to customer acquisition through a network of prepaid distributors.

Maintained coordination between various departments to provide utmost customer care and effectively managed the complaints.

Maintained the whole CAF management of Prepaid Postpaid.

Sent daily MIS to the circle office for the Prepaid and Postpaid cafs activation.

Helped in the post paid caf punching in the WWEs and at the distributors.

Checked Postpaid distributors caf on Monthly basis

Supreme Marketing May 2003 to June 2005

Pennzoil Quaker State India Ltd – (Lubricants)

Backend Executive

Punjab and Haryana

ACADEMIC DETAIL

MBA in HR Specialization National Institute of Management, Pune (2008). Scored 69%.

Graduation - BA from Guru Nanak National College, Ludhiana in 2003 (Punjab University, Chandigarh).

12th Passed in 1999. (Punjab School Education Board, Mohali).

10th Passed in 1997. (Punjab School Education Board, Mohali).

IT SKILLS

Package: MS Office (Word, Excel, PowerPoint).

Software used in Reliance Industries Ltd R-Connect, Krush, R-Buzz, Internet Recruiting Techniques, etc.

Software used in Reliance Communication Ltd like Clarify, Simplify, Thin Client, Lotus Notes, etc.

Software used in NIS Sparta like Training Scheduling - ERTPMS (Enterprise Resource Tracking Performance Monitoring System), ESS (Employee Self service), Gyanmandir and Lotus Notes, etc.

Three Month Computer Certificate in Accounts from Soft Zone Computer.

PERSONAL INFORMATION

Date of Birth : 24 Sep 1981

Passport No : M0145406

Languages Known : English, Hindi and Punjabi

Address : House No-93, Guru Nanak Colny, Block-A, Mohali (Punjab) – 160056

Contact this candidate