Customer Service Representative
Resume:
Valerie Cummings
San Marcos Ca 92069
Excellent Customer service skills. Worked in Call Center Management. Outstanding problem solving skills and detail oriented. Dependable and Goal Oriented.
TriWest Healthcare Alliance 02/2016 to present
Making outbound calls to schedule appointments for our Veterans
Outreach for our Veterans to receive appointment preferences
Geico Billing Specialist 07/2015 to 10/2015
Accepting inbound calls and taking payments for insured.
Sent out insurance cards
Real Estate Assistant 04/2012 to 03/2014
First team Real Estate
David Haghighi
Worked as a real estate assistant to David Haghighi
Made calls from the website to make appointments for new clients
Worked as a Marketing Director directly with lender and made brochures
Hidden Meadows Pet Care 03/ 2008 to 04/ 2014
Self Owned business
Created client list of about 15 regular customers plus referrals
Offering pet care such as dog walking, feeding, home care. Clients were
able to drop off pets to my home and spend the night while they went on
vacation.
Administered medications if needed
SBC Communications, San Diego, CA 02/ 2004 to 08/ 2008
Sales and Service Representative
Answer calls to the call center and offer SBC Yahoo DSL high speed internet, Cingular cell phones, phone products and Dish Satellite television
Environment very competitive and emphasis on upselling
Emphasis on sales and customer service
I offered Tech support as well as handled billing calls
Adelphia Communications, Carlsbad, CA 06/ 2001 to 02/ 2004
Sales and Service Representative
Answered calls and set up customers with Digital cable and high speed internet
Highly competitive sales
Worked in the front office taking back equipment and helping with billing
Upsold to customers after checking accounts
SBC Communications, San Jose, CA 09/ 2000 to 04/ 2001
Sales and Service Representative
Answered calls and sold phone products in a sales environment
Environment very competitive
Answered calls in a very high call volume
Handled billing calls
Suntrips Inc. San Jose, CA 11/ 1993 to 09/ 2000
Manager, San Jose Call Center
Took reservations for Mexico and Hawaii destinations Inspected our hotels and hotel rooms for information in our brochure
Training Coordinator and Team Lead Supervisor
Implemented procedures to effectively select, train, and retain staff
Helped in the hiring process in HR
Managed high volume call center of 200 employees.
Coached call center staff and monitored reservation sales agents
Managed calls escalated above team leads
Conducted team lead and staff performance appraisals
Created incentive programs within a team environment
High School Diploma: Lynbrook HS San Jose Ca
Education: De Anza Jr College, Cupertino Ca
I studied Liberal Arts for 2 years
References available on request
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