Customer Service Social Media
Resume:
Woodbridge ON. ***********@*****.***
Highlights of Qualifications
Effective communicator, attentive listener and very friendly with an enthusiastic approach.
A confident and concise communicator; able to deliver enthusiastic presentations with clarity to diverse audiences.
Excels at multi-tasking in a fast paced environment, completing projects within time and budget constraints.
Superior telephone, customer service and computer skills with proficiency in MS Word, Excel and PowerPoint.
Work History
2015-present. Communications Intern, TheCompositeSource, Richmond Hill ON
Managed and updated all social media outlets, generating attention and business for the company. This included checking what clients were saying about the company on social networking websites and responding to inaccurate posts or requests for information.
Attended Sales force conference. Proficient in Sales Force programs.
Participated in marketing activities that informed and alerted customers about promotions and services offered by the company.
Created contests and special offers that appeared in social media outlets generating attention for the company.
Helped to plan and organize events that would generate attention for the company. This included but was not limited to: creating and following up with invites that would be an asset to the event, creating social buzz through social media outlets about the event and providing ideas that would make the event desirable.
Produced newsletters, brochures and other printed materials designed for the general public.
Helped to manage the company’s website.
2013-present. Receptionist, Infiniti Car Dealership, Vaughan ON
Provided comprehensive administrative support to managers and staff.
Greeted visitors and answered busy multi-line phone system while directing callers to appropriate personnel as necessary.
Balanced and closed accounts at the end of the night.
Registered new cars using a system that recognizes VIN numbers associated with the vehicle.
Set up Infiniti Personal Assistant and Infiniti Connection through complex web programs.
Completed delivery payout sheets.
Stocked in and out car inventory using the computer and filing system.
Completed licensing forms and ownerships.
Created charts, lists and spread sheets using Microsoft Word and Excel.
Managed the key system monitoring where and how the keys are distributed.
Registered new vehicles through a complex computer system.
Completed customer invoices after taking payments and deposits.
2012-2014. Camp counsellor, Mad Science/Harbourfront Centre/Fair Play Summer Camps Vaughan/Toronto
Planned and implemented program curriculum.
Administered professional discipline when needed.
Continually kept a positive and enthusiastic attitude.
Obtained First Aid and CPR certificates.
Handled complaints in a professional way.
Other Work History
Marketing for Lifetime Crack Repairs Vaughan/Toronto 2012-2013
Basketball coach at Vaughan Basketball Association Vaughn 2010-2013
Education
High school graduate.
Presently attending York University, majoring in the Communications Program.
References
Osman TheCompositeSource 647-***-****
Jessica Alta Infiniti 905-***-****
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