Training Manager

Rajeev Gondal

************@*****.***; M: 987*******

I am a seasoned Learning and Development professional with around 15 yrs of experience. Developing human potential is my passion. I firmly believe that right coaching and mentoring can pave the way for the development of an individual and an organization. I take pride in dedicating my life to this goal.

Excellent communication skills coupled with an inherent urge to explore and learn has helped me to successfully conduct and manage training and operations in the areas of

Public Speaking, Personality Development, Interview Skills

Soft skills & Voice and Accent Training

TOEIC, IELTS, TOEFL, SAT, GRE, GMAT,

Customer Relationship Management and Business Communication,

A snapshot of experience

Job Title / Organization

Key Roles

Chief Consultant, School of Inspired Learning, Delhi (Oct 2010 onwards)

Process reengineering; Transition; Content Development, Training.

Sr Manager, training, Aditya Birla Minacs,

(Jan – 2009 to Oct 2010)

Managed operations of inbound and outbound Telecom and DTH campaigns.

Manager, Training, Wipro BPO, Pune

(Oct – 2006 to Dec – 2008)

Transition of British Telecom and setting up the training department at Pune.

Voice and Accent, Product, Process, Soft-skills training for agents dealing with across US, UK and European countries.

Reliance BPO, Mumbai

(jan – 2003 to Oct 2006)

As a part of pilot team started the process of Reliance India Mobile from its inception. Handled training management of Reliance ISP as AM.

Sileverlie Technologies Ltd, Mumbai

(Dec 2001 to Jan 2003)

IT Training delivery for CDAC courses

Mahindra British Telecom, Mumbai

(Feb-2001 to Oct-2001)

Software training (Web Technologies)

SP Jain Institute and NMIMS, Mumbai

Guest lectures on XML, Internet Technologies

Institute of Management Studies, Indore, (Nov – 1999 to Jan – 2001)

Worked as Full Time lecturer of IT and HR

Suvidya Career Development Institute, Indore, (May – 1997 to Oct - 1999)

Setup the institute from inception as an entrepreneur.

Aptech Computer Education, Ujjain

(June- 1995 to April 1997)

IT Training delivery on Office Automation, OOPS, and RDBMS

Interests

Reading, Yoga, Computers.

Qualifications

-MBA (Systems), Institute of Management Studies, Indore, 1st Div, 1999,

-BSc, (Biology), Holkar Science College Indore, 1st Div, 1993,

-Cleared IELTS - Academic with 7.5 bands

- British Council certified IELTS trainer

Other Details

Place of Birth: Indore,

Date of Birth: 18 – 11 – 1971

Marital Status: Married

Key-Skills and Experience

15+ yrs experience in the domain of training design, delivery and management in BPO, Management Colleges and IT Companies,

Transitioned processes from UK to India as a part of BPO Ops training team,

Strategic and tactical management of training activities,

Scheduling and management of training resources

Aug 2011 onwards, Chief Consultant, School of Inspired Learning, New Delhi

As a training consultant I am handling following responsibilities in my current assignment:

-Process Re engineering, Content Development, Training Delivery, Developing and deploying systems for continuous learning and development for the organization.

-Training Need Identification for Senior and Junior level managers; Training Delivery Evaluation and designing learning systems for adult learners in corporate and academic setups.

-Training executives and students for international-placements.

Nov 2010 – Aug 2011, AVP, Training, Aegis Global Limited, Bhopal

-As an AVP, I shouldered the responsibility of a Training Leadership role for 3 telecom clients at Bhopal centre with ~1500 service representatives

Jan 2009 to Oct 2010, Sr. Manager, Training, Aditya Birla Minacs, Vadodara

-Handled training, operations and transition of new processes operational in Vadodara centre.

-Transitioned 3 new processes in Telecom, DTH domains for their inbound-customer-service outbound-sales requirements.

Oct 2006 to Dec 2008, Manager, Talent Transformation, Wipro BPO, Pune

-As a Training Manager, Played a key role in transition of the process from UK to India.

Jan 2003 to Sep- 2006 Assistant Manager, Training; Reliance InfoStreams, Mumbai.

-Handled training management for the Reliance ISP at DAKC, Mumbai.

-Won many accolades and encomiums for excellent performance.

Dec-2001 to Jan-2003; Sr Technical Executive, IT Training; Silverline Technologies, Mumbai

-Corporate Trainings on Internet Technologies & Software Engineering to practicing Software Engineers,

-CDAC Training: Trained CDAC students on Internet Technologies

Feb-2001 Oct-2001 Faculty and Academic Coordinator; TechMahindra,

-Training Delivery on Internet Technologies, Training Coordination of Mumbai Delivery Center with HO (Pune),

Nov-1999 to Jan’2001, Lecturer; Institute of Management Studies, Indore

-Training Need Identification Activities: For training MBA students and practicing managers on IT related subjects,

-Training Delivery on: RDBMS, Strategic Management and Tools, Internet Technologies

-Designed Course Scheme and Syllabus for Master of e-Commerce (MEC) introduced by University of Indore,

May-1997 to Oct’1999, Centre Head; Suvidya Career Development Institute, Indore

-Established the Institute from its inception

-Responsible for Overall Training Management Activities of the Institute

-Content Development on IT, English Communication & Personality Development related subjects

-Training Delivery on: IT, English Communication, and Personality Development related subjects

Senior Faculty, June 1995 to April’ 1997 Aptech Computer Education; Ujjain

-Trained 2000+ trainees on various IT related subjects – Fundamentals of Computers, Office Automation, Programming Methodologies, Structured System Analysis and Design, OOPS, RDBMS, Internet Technologies, FoxPro, C, C++, Software Engineering

-Achieved outstanding feedback in all the trainings.

Other Projects and Assignments

Guest Lectures

-SP Jain Institute of Management studies,

-Narsee Moonjee Institute of Management Studies

Interests

Reading, Yoga, Computers.

Qualifications

MBA (Systems), Institute of Management Studies, Indore, 1st Div, 1999

BSc, (Biology), Holkar Science College Inodore, 1st Div, 1993

Personal Details

Place of Birth: Indore,

Date of Birth: 18 – 11 – 1971 Marital Status: Married

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