Customer Service Administrative Assistant
Resume:
Dwayne L. Wright, Sr.
IT Systems / Administrative Support Specialist
Stuart, FL 34997
*****@*****.***
Consistently, I have had the responsibility of using my diverse IT and Office Management skills to successfully manage staff, systems, networks, clients and all other aspects pertaining to operations. I have been able to increase productivity and meet deadlines on a regular basis. I also have tried, tested and proven abilities with advanced PC Applications and troubleshooting techniques. Possessing strong analytical and managerial capabilities, combined with years of exceptional customer service experience, gives me the advantage over the average IT Systems / Administrative Support Specialist. I am considered a most valuable talent and asset to all who utilize my many skills and qualifications to their utmost.
WORK EXPERIENCE
ITAM Site Survey Engineer
TEKsystems
Fort Lauderdale, Florida
February 2016 to Present
• Gather and record information pertaining to IP capable devices connected to Building Automated Systems.
• Enter information into MS Excel Workbook.
• Upload completed Workbook to Sharepoint Website.
IT / Administrative Support Specialist
Southeast Trademark
Boynton Beach, Florida
July 2015 to February 2016
• Maintain and troubleshoot Information Network / Systems Applications and Equipment.
• Input design instructions into Computer Numerically Controlled CAM Application for manufacturing.
• Serve as first contact to customers.
• Document creation, proofreading and scheduling.
Technical Advisor
Apple Computer, Inc.
Pittsburgh, Pennsylvania
August 2014 to July 2015
• Analyzed and Troubleshoot iOS and CPU Devices, Features and Functions.
• Categorized and logged all Customer communications into iLog Database.
• Assisted callers with understanding, knowledge and operations of iPhone, iPad, iPods as well as Apple Watch and all other Computer Models.
• Consulted with Senior Advisors to resolve Hardware / Software issues and conflicts.
• Provided and Set-up Repair / Replacement options, appointments and services as needed.
• Utilized Knowledge Base (Kbase) Database and or other internet search engines to ascertain and present troubleshooting techniques.
• Employed Screen-sharing program to direct customers with backup, syncing, reset and restore processes.
Administrator
Cunningham Caterers
Fort Washington, Maryland
August 2003 to August 2014
• Scheduled, planned, organized and directed catered events.
• Coordinated work by scheduling assignments and directing employees.
• Maintained records, prepared reports and managed all correspondences.
• Facilitated staff meetings to discuss operations issues, organization, budgetary matters, personal matters, technical problems and the status of upcoming events.
Event Recruiter
Muscular Dystrophy Association
Reston, Virginia
August 2009 to January 2010
• Contacted business Executives via telephone to persuade and recruit to participate in fundraising events.
• Entered and tracked client information into database.
Contract Monitor / Administrative Assistant
Virginia Department of Transportation – Maintenance
Leesburg, Virginia
August 2008 to November 2008
• Maintained timely and accurate records.
• Assisted Maintenance Areas with monitoring road conditions to determine repair needs.
• Coordinated with Maintenance Areas and Contractors to resolve issues received from citizens and other customers.
• Entered and tracked Technical Support calls into WonderDesk Customer Support Ticketing System.
Data Analyst / Administrative Assistant
Virginia Department of Transportation – Traffic Engineering
Chantilly, Virginia
February 2007 to February 2008
• Provided Hardware / Software Troubleshooting services and support to Engineers and Support Staff as needed.
• Scheduled team work activities, provided written schedules / directions and guidelines to team members.
• Reviewed work performed for accuracy and completeness and resolved data discrepancies.
• Maintained, updated and trained co-workers on proprietary JAMAR database.
Administrative Assistant
Orbital Sciences Corporation
Sterling, Virginia
February 2006 to September 2006
• Coordinated, organized and scheduled travel arrangements.
• Scheduled, coordinated and facilitated VoIP calls and video conferences.
• Procured, staged and operated IS equipment to deliver presentations to clients.
• Submitted, logged and maintained technical data for export compliance review.
Administrative Assistant
United States Department of Energy
Washington, District of Columbia
April 2004 to October 2004
• Developed and maintained database.
• Provided Administrative Support to Associate CIO's and other personnel as needed.
• Proofread and edited internal and external memorandums.
• Received constituents and visitors to OCIO.
Customer Service Representative
Southwestern Bell Corporation (SBC)
Arlington, Virginia
November 2003 to June 2004
• Received inbound calls from B2B clientele to assist and resolve telecommunications system issues.
• Contacted potential B2B customers to promote SBC Telecommunications Services Packages.
• Entered and Tracked client information database.
Customer Service Representative
Dial America
Pittsburgh, Pennsylvania
October 2002 to April 2003
• Contacted residential customers to promote and procure Verizon DSL Internet Service Contracts.
• Entered and tracked customer information into MS Access databse.
Administrative Assistant / Receptionist
Penn State Cooperative Extension of Allegheny County
Pittsburgh, Pennsylvania
September 1998 to April 2003
• Updated and maintained County-Wide 4-H database and programs.
• Data entry, document creation and Report generation.
• Facilitated and coordinated with County Executives to develop County Fair activities.
• Conducted Site Survey to determine best placement and installation of LAN System and devices.
• Beta tested all recommended software applications prior to installation, migration and implementation.
EDUCATION
Associate of Arts in Information Technology / Networking
University of Phoenix - Axia College
2012
High School Diploma
William T. McKinley Technical High School
SKILLS AND QUALAIFICATIONS
* Punctual and Reliable
* Multi-Tiered and Expert IT Systems / Applications and Troubleshooting Techniques
* Hardware / Software Installation and Maintenance
* Exceptional Organization Skills
* Proficient in Microsoft and Apple Office Programs and Applications
* SQL Database Creation and Management
* Service / Detail and Results Oriented
* Above Par Interpersonal Skills
Contact this candidate