Customer Service Sales

CURRICULUM VITAE

Rajvir Kaur

** ******* ****, ********, ** L6Y 5G6

Contact: (647) 895 – 6613 ***************@*****.***

Seeking assignments with an organization of repute.

PROFFESIONAL ATTRIBUTES

Proficient in Microsoft Word, Excel and PowerPoint.

Well versed in HTML, PHP, C, C++, Java and Oracle.

Good verbal and personal communication skills.

Ability to complete tasks quickly and efficiently.

Very creative, innovative and self-motivated.

Strong analysis power, problem resolving ability and full of energy.

EDUCATION

Pursuing a Postgraduate Diploma in Marketing Management and Professional Sales

Lambton College, Toronto

Anticipated Graduation: August, 2016

Program Syllabus: Business Intelligence, Integrated Marketing Communications, Consumer Behavior, Sales Technology, Marketing Essentials, Sales Management, B2B marketing, Selling, Ethics & Critical Decision Making, and Accounting

Bachelor of Technology in Computer Science and Engineering

Punjab Technology University, India

Graduated: 2013

CARRER HIGHLIGHTS

Assistant and Front Helper

Lally’s Sweets and Restaurant

Jan 2015 - Present

Assisting more than 150 customers daily by taking their orders and handling their complaints.

Stocking Shelves with products.

Calculating and recording total of transactions received during shift.

Training the new staff by telling them about the work.

Ordering the supplies to suppliers what we need.

Maintaining the decent atmosphere.

Handling more than 200 phone calls in a day.

Retail Executive

Gagan Fashion and Fabrics Inc. – Brampton, Canada

Jan, 2015 – Present

Dealing with customers and taking orders according to their choice.

Receiving shipment products and placing them in an order.

Checking the invoice bills and maintains the book of accounts.

Developing and sustaining friendly relationships with customers.

Generating the maximum business results.

Sold clothes suitable for the season and informed customers upon new arrivals.

Senior Fashion Consultant

Shoppers Stop – Chandigarh, India

June, 2014 – Dec, 2014

Achieving the daily sale targets.

Maintaining high level of customer service.

Controlling the shrinkage.

Inventory Management.

Ensuring the department’s display is as per the standards.

Marketing Executive

Padrone Technologies – Chandigarh, India

April, 2013 – May, 2014

Analyzing and investigating price, demand and competition

Devising and presenting ideas and strategies

Promotional activities

Compiling and distributing financial and statistical information

Writing reports

Monitoring performance

Managing promotional activities on social media

Customer Care Executive

Airtel – Mohali, India

Dec, 2012 – May, 2013

Answering calls politely and professionally to provide information about services.

Keeping records of customer interactions, complaints, comments and inquiries.

Follow up to ensure that appropriate action has been taken on customer complaints.

Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.

Getting feedback and quality assurance on identified or unidentified errors.

Always choosing the best solution to solve a problem, rectifying.

References available upon request.

Contact this candidate