Customer Service Sales

ALVARO MENGUAL

***-***-***************@*****.***

https://www.linkedin.com/pub/alvaro-mengual-garcia/33/559/a38 Financial Analyst and Operations Coordinator with over 7 years of solid experience driving growth, cost savings, and operational improvements by analyzing financials, costs, processes, and systems to develop strategies.

Core Competencies

• Financial Analysis: Prepares budgets, forecast, and related reports for specified profit and cost centers to monitor the overall financial performance for use in annual strategic planning and budget presentations to financial and operating management.

• Process Improvement: Efficiently identifies system inadequacies and applies process improvements by translating financial data into outcomes of productivity, increased quality, cost reduction, customer loyalty and order-to-cash enhancements.

• Cost Control: Designs cost systems to create a master budget, projections, and variance analysis, facilitating both daily operations and executive level decisions including sales price, labor levels, and investments.

• Software: SAP• Microsoft Access• Excel Tables & Analytics • Quickbooks • Microsoft Office Suite • iWorks 11 Suite.

• Bilingual Spanish and English

Professional Experience

Financial Analyst Associate, Exceptional Solutions 2014 - Present

• Development of monthly, quarterly and annual financial statements according to U.S. GAAP.

• Prepare a variety of actual vs budget reports for profit and cost center, including financial and variance analysis and recommendations for corrective actions and specify new reports.

• Interpret established polices, procedures, and standard practices to develop reports to ensure that financial planning and cost control activities are successfully implemented and maintained.

• Maintain, analyze, update, and develop various electronic and hard copy records.

• Assist in establishing profit center revenue, cost of sales, gross margin, discretionary spending through profit (loss) and cost center cost, base, and rate budgets. Forecast for one more calendar years.

• Conduct financial analysis of cost and revenue data for current month, quarterly updates and annual financial planning.

• Create customized Business and Marketing Plans to provide customers with a viable solution for getting their products or services to market in a profitable and sustainable manner.

• Analyze customers’ financial data to generate a 5 year P&L projection, a cash-flow projection, a projected balance sheet, and a break-even calculation.

• Define bottlenecks in the customers’ operations through a capacity utilization analysis and offer solutions, allowing customers to optimize their production of goods and services.

• Performed customized market researches that provided clients with valuable information about their target markets and audiences so that clients could make practical decisions regarding how and where to advertise their products and/or services.

• Designed a financial model to provide a five year summarized projections of the P/L Statement, allowing the company to determine the sustainability of the company and if any additional funding would be required. 1

Operational Enhancements

• Lead a team of five individuals in the creation of Business and Marketing Plans, Pitch Deck Presentations, Financial Statements, Market Analysis, Strategic Planning, and other items requested by customers by delegating assignments effectively to both utilize an individual s strengths and to help team members grow.

• Develop a standardize process for gathering information and constructing the final product, making the process more efficient while also ensuring our customers receive only high quality products. Manager of Operations, Hypromat Group 2003 - 2012

• Designed a master budget of $1.5M from the bottom up including individual budgets for sales, production, operations, and capital expenditures that allowed me to evaluate the performance of employees and divisions and to coordinate activities across the organization.

• Established an activity based costing system to analyze the real cost per unit by more effectively allocating indirect costs such as administrative and overhead costs; this facilitated executive level decisions including sales price, labor levels, and investments.

• Initiated a new Deluxe Service for customers that provided an IRR of 23% and a payback of 2,5 years on the company s investments.

• Competitively negotiated with suppliers in order to obtain an 8% cost savings, improved lead times, and better payment terms that decreased the company s cash-to-cash cycle time by 35 days.

• Composed the profit and loss statement (P&L), balance sheet, income statement, statement of owner s equity, and statement of cash flows and delivered the analysis to the board of directors.

• Implemented Standard Operating Procedures in all departments to ensure compliance to the company s rigid quality standards, resulting in a 10% decrease in problems that would potential disrupt service. Cost Savings

• Effectively allocated labor across three locations by determining the optimum hours required to meet the maintenance and customer service needs at each facility on a daily basis. This allowed the company to reduce the headcount from 15 employees to 10 employees, an annual savings of $145K.

• Developed a database in Microsoft Access to monitor and implemented preventative maintenance standards for equipment based on the manufacturer s recommendations, reducing overall maintenance cost by 35% or

$42K annually.

• Led the project team for the installation of solar panels at all facilities, generating a 25% reduction in annual energy costs.

Operational Enhancements

• Created a just in time inventory management system in Microsoft Access that automatically analyzed current stock levels, projected customer orders, and supplier lead times allowing the company to reduce overall inventory while maintaining customer service levels.

• Automated the end of shift process for tallying sales and inventory through an easy to use Excel worksheet that improved employee accountability and streamlined the overall accounting processes.

• Eliminated waste through the development of standard operating procedures that enabled employees to spend more time on value added activities such as sales and customer service. Education

Certificate in International Business Administration, 2014 San Diego University for Integrative Studies

Bachelors of Science in Business Administration, 2012 ETEA Faculty of the University of Cordoba

Additional Skills

P&L Budgeting • Capital Projects • Replenishment Planning • Inventory Management • Logistics • Order-to- Cash • Quality Assurance • Sourcing & Procurement • Metrics Analysis • Process Reengineering • Procedure Development • Cost Reduction • Bilingual Spanish and English 2

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