Customer Service Staff
Resume:
Elizabeth Dwelly
Pawtucket RI 02860
********@*****.***
EDUCATION: UNIVERSITY OF MASSACHUSETTS AMHERST
Bachelor of Arts, May 2013, GPA 3.3
Major: Sociology, Concentration: Social Service
Letter in Social Work
Minor: Psychology
Certifications: First Aid and CPR
Trainings: Human Rights Officer Motivation Enhancement
Skills: Interpersonal Skills Public Speaking
Customer Service Organization/Accountability
EXPERIENCE: VINFEN CORPORATION Allston, MA
Aug 15 – Current Community Integration Coordinator
Providing adults with mental health with CBFS outreach support, assisting clients with reaching their treatment goals while managing their symptoms
Contact with client’s providers in order to provide consistent care in all aspects of treatment
Working with 10-15 Outreach Workers in a team model, assisting other team members when needed as well as reaching out for support
Independently managing my own schedule and deadlines while holding myself accountable to the level of care for my clients
CHIPOTLE Framingham, MA
Aug 15 – Feb 16 Crew Member
Customer service while serving food and assisting with any customer concerns
Preparing food alongside a team of other coworkers as well as working independently
GRASSROOT CAMPAIGN Boston, MA
Jun 15 – July 15 Canvasser, Team Lead
Educated on public speaking skills as well as interpersonal skills
Learning and memorizing facts about the organization and speaking to people on the streets in order to fundraise funds to assist in their goals
Working with a team in order to receive and give feedback to improve skills
Managing a group of 2-3 people while out in the field in order to supervise their progress and quality of work as well as train new staff
JUSTICE RESOURCE INSTITUE Lexington, MA
Sept 14 – May 15 Assistant Supervisor
Utilizing ARC framework to plan and run shifts that promote a safe and supportive environment for girls ages 12-22 with mental and behavioral issues
Working with the other supervisors as well as giving supervision to the residential counselors
Managing and keeping track of some of the systems within the program
WAYSIDE YOUTH AND FAMILY Framingham, MA
May 13 – May 14 Residential Counselor 2
Working with adolescents ages 12-18 on their treatment goals, as well as teaching life and social skills. Also, helping the clients in times of crisis.
Working along side a team of staff to keep the program running smoothly and keeping clients safe.
UNIVERITY OF MASSACHUSETTS AMHERST Amherst, MA
Sep 10 – May 13 Student Supervisor
Managing and supervising a staff of student workers, as well as training new supervisors.
Customer service in the food industry along with prepping, serving, and cashier.
Jan 13 – May 13 ELITE ADUILT DAY CARE Hatfield, MA
Internship
Help the staff work one-on-one with the clients on interacting in social situations and various life skills.
Learning how to care for elderly individually and in a group setting.
Contact this candidate