Manager Customer Service
Resume:
Debbie Pangle
* ********* **. ~ Bella Vista, AR *2714
********@*******.***
Qualifications Profile
I have worked in various industries which have provided me with the experience & knowledge in multiple fields. I enjoy learning new ideas and ways that can help in a company’s growth, technical advancement, and help to streamline the operations. I feel everyone is dependable of each other therefore working together as a team is priority. Happy/Satisfied employers will always persevere.
I have one major focus: To provide exceptional service for my employer, customers/clients & co-workers.
PROFESSIONAL EXPERIENCE
06/14-07/15 Lighthouse Financial
Rogers, AR 72758
Case Manager
Processed new accounts under the direction of 3 Financial Advisors; which consists of: Obtaining client profile information, financials, enter into data base to process single and/or multiple accounts. (Brokerage, SAM, IRA/Roth, Alternative Investments-REITS, BDC’s, Life Policies, Annuities)
Meet with the client’s for the signing of documents.
Obtained verification of documents with compliance personnel and send them promptly to all companies involved.
Processed trades – buys & sells. journal funds, ACH, transfers, process checks
Handle miscellaneous operational activities. IT support, customer servicing, phone calls, office supplies, filing, update data base with current client information.
07/09-01/14 Baldwin & Shell Construction Company
Rogers, AR 72758
Administrative Assistant
Played a key role in a smooth and efficient operation of the company. Assist to the needs of all employees and in many cases anticipate those needs prior to their request.
Created Contracts, Purchase Orders & Change Orders for Owner's, Architect's & Subcontractor's, including exhibits/attachments and distribute these documents accordingly.
Reviewed contracts & documents for any needed revisions or amendments.
Maintained plan holder list for bidding jobs, arrange publication of legal advertisements, assign job numbers for new projects, update system with information pertaining to upcoming and current projects.
Standard office duties: make copies, filing (paper & electronically), scanning, data entry, shipping/receiving, distribute mail & deliveries, format documents, create labels, dividers, folders, binders, answered multi-phone line system, greet visitors, process employee applications, notarizing, maintain & purchase all office supplies & office equipment.
12/07-03/09 L.A. Darling Company
Bentonville, AR 72712
Administrative Assistant
Managed the daily operations of the office - accounts receivables, payables, invoicing, maintained office supplies, technical equipment, orchestrated all office functions.
Support sales by preparing quotes, statistical reports, expense reports, planning meetings, making travel arrangements, actively pursed bids for upgrades & repairs of constructional needs within the office.
Maintained the company’s project schedules of new and changing store projects and would assign them accordingly and efficiently.
Answered all incoming calls, provide requested information or directed accordingly. I would greet visitors & guests in a timely manner with courtesy and with a positive and professional attitude.
10/05 - 11/06 Landquest Communities
Rogers, AR 72754
Property Owners Association Manager
Insure all homeowners comply with the subdivisions Declaration of Covenants and Conditions.
Managed the common properties within the subdivisions by routinely monitoring the amenities & any improvements thereon as provided by the Declaration of the subdivision.
Faithfully protect the property values by maintaining and enhancing the quality of the subdivision.
Provided service for requested needs of the Board of Directors and the homeowners.
Worked with the Board of Directors in creating annual budgets and was responsible in managing the budget.
Collect annual dues and administer legal assistance for delinquencies when applicable.
Scheduled & held annual meetings with members to inform them of annual assessments, community involvements, subdivision development and changes.
Maintain and update records and assessments of current and new residents within subdivision.
Competitively pursued bids for maintenance of the common areas and to assure all vendors/companies uphold their responsibility within their contract and the standard set forth in the governing documents.
Routinely monitored the community.
Make sure the liability insurance meets all state guidelines and advice the Board when issues arise that could affect their insurance.
Address issues/problems brought forth from within the community.
Invoicing of homeowners, clients, contractors, vendors
Managed the account receivables and payables, monthly reconciliations for multiple accounts.
9/96 - 10/04 Stewart Title formally known as Tucker Abstract Title
Bentonville, AR 72712
Accounting Assistant
Overseen escrow accounts and books for 3 title companies
Audited files for accurate escrows to help prevent losses or overages by producing various accounting reports
Reconciled receipts, deposits & checks on a daily basis and monthly reconciliation of bank statements
Account Receivables/Payables, monthly customer invoicing & daily deposits & wire transfers
Reported the 1099's to the IRS
Escrow Assistant
Gathered required information from lenders, realtors, clients needed to create HUD's/Settlement Statements
Data Entry, Prepared customer files
Tracked recorded information for the issuance of title policies
Post Closing
Reviewed documents for accuracy of information required
Distributed the documents and disbursements accordingly
Handled the daily recordings needed of public record & mailed to appropriate parties
Maintained documents and file organization electronically
Receptionist
Provided customer service, answered phones, data entry
Reviewed Real Estate contracts and gathered any needed information & scheduled closings
1987-1996 Target Department Stores
Fontana, CA
Freight Flow Manager
Supervised a crew of 26 plus employees & received management award for three consecutive months
Distribution of daily freight & managed the organization of merchandise
Provided guidance & assistance with Plano- grams & merchandising presentation.
Department Manager
Support sales by providing weekly merchandise sales reports
Reviewed inventory for preparation off weekly advertisements
Made department layout adjustments for sales and seasonal promotions
Responsible for the overall appearance & merchandise replenishment of various departments
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