Customer Service High School
Resume:
JUSTINA BOYD
*********@*****.***
**** ******* ***** ***** ***#203 Charlotte, NC 28212
OBJECTIVES
Receive the chance and opportunity to utilize my skills, experience, and knowledge that have been accumulated over the years in your facility. Great team player, hard worker, fast learner, dedicated, dependable, and a multitasker had become an essential part of life.
EDUCATION
Mullins High School May 2008
EXPERIENCE
Optum-United HealthCare
Aug 2016-Present
Call Center Representative
Answer an average of 50-70 calls per day; Address all customers’ inquiries;
Provided information on any new benefits;
Generated a loyal clientele; Resolved issues in a timely and empathic manner; Ensured superior customer experience; Send Routes over to different departments if there are issues with coverage;
MMC• Irving, TX
December 2014-April 2015
Call Center Representative
Answer an average of 130 calls per day; Address all customers’ inquiries;
Provided information on any new product;
Generated a loyal clientele; Resolved issues in a timely and empathic manner;
Ensured superior customer experience;
Built long term customer relationships
J TEKT• Ennis, TX
July 2014 – December 2014
Production Line
Assembly line of building parts at a fast pace
Harbor Freights• Dillon, SC
July 2013 – May 2014
Production Packager
Properly and carefully packaged and stocked all merchandise; Properly labeled packages; Properly and thoroughly cleaned packaging and working area and tools
Convergys• Charlotte, NC
December 2011 - July 2013
Call Center Representative
Answer calls; Attended to customer’s needs and inquiries; Provided up to date information on products; Conducted call in a timely and fashionable manner; Appropriately contacted customers; Accurately set customers up with new memberships; Conducted some marketing
Pilot Travel Center• Florence, SC
July 2010 - May 2011
Cashier
Greeting customers; Costumer assistance; Made sure customers received service in a fast, fun, and friendly manner; Bagged necessary items; Some marketing; Problem solving; Built long term customer relationships; Maintained cleanliness and proper presentations of display; Operated POS system
Jus Shoes-N-Things• Marion, SC
January 2005 - July 2009
Manager
Greeting customers and attending to their needs; Responsible for proper opening and closing procedures; Customer service via telephone; Responsible for inventory, placing special orders, and vendors; Responsible for necessary paperwork; Met deadlines; Financial responsibilities; Stocker; Responsible for displays and advertising; Managed others; Provided a fast, fun, and friendly environment for customers; Responsible for correct pricing of all merchandise
SKILLS
• Exceptional communication skills; Strong client relations; Proficient
of MS Office/Windows; Knowledge of POS system; Strong production skills
REFERENCES
References are available upon request
Contact this candidate