Customer Service Manager

OBJECTIVE

WORK EXPERIENCE

Manager

June **** - December 2013

Advantage Auto Sales Springfield, Illinois

Automotive Sales and Repair Services

Responsibilities include financing vehicles. Loan processing, title work, collections, inventory, Secretary of state, F&I, daily, weekly and monthly reports. Hire, train and replace. Responsible for sales productivity, lot guy, field work, outside sales, transfer of vehicles to and from store's,, Responsible for making sure all car's were clean and mechanically ready for purchase. Ordered supplies. Banking, ash, check, money order and cashier's checks.prepared all title work. Manager

April 2009 - June 2011

Check Into Cash, Inc. Taylorville, Illinois

Financial Services

Store operations. Loan Processing, Bank verification, Collecting, Title loans, Secretary of state, Openings & Closing, Customer Service, Field work, Credit check, Hire, train and replace. Travel to four area stores. Manager

January 2007 - April 2009

Acme Credit/Check Alert Springfield, Illinois

Financial Services

Over see collectors to make sure they meet their monthly quota s Phone contact on a daily basis to meet existing and new clients to correct Any problems or questions.

Take calls from debtors, arrange payment plan either by credit card or check by phone.

Input of daily cash flow, run Profit and Loss reports, weekly meetings to discuss collection process, how to increase monthly goals, take customer complaints, Hire, terminate, training of new employees, verification, back ground checks, credit check, handle all Attorney calls, file legal contracts, 10 key, data input. Install Cm3000, Image Machine, Check Writer

Customer Service, Resolving Complaints,

Manager

July 2005 - January 2008

National Rent To Own Effingham, Illinois

Rental Services

Currently leading a team of 5 personnel in a retail store. Remained top Sales Person for 7 consecutive months. Have generated strong growth within the store. Paperwork consists of P&L, Inventory, and Audits. Responsible for over $80,000.00 in inventory. Responsible overseeing that all inventory in store or out of store. Strong leadership, excel in sales. Responsible for on time deliveries, p/up's, re-possession's, skips. Contracts, payment schedules, PDLA, must meet credentials on all applications. Employee references, verifications. Responsible for staffing, coaching and development of all project management as well as guiding principles and service delivery of the center.

Collections/Sales Manager

January 2003 - December 2004

Certified Recovery Solutions Springfield, Illinois Financial Services

Arrange Sales meetings w/potential clients, cold calls. When not in the field would make collection calls. Employment verification, arrange payment schedule, handle cash payments, credit cards, 10-key, data input. Handle Attorney calls, set court dates, and attend court hearings.

Loan Origiantor

March 2002 - June 2004

1st. Metropolitan Mortgage Springfiel

Financial Services

Process loans. Verify income, employment, title search, banking information, mortgages. Verified all information on loan application. Worked with different mortgage companies to get approval on loans. Arranged appraisals. Attended loan closings, data input. Worked from home and just transferred all information to home office. Also continued working for Certified Recovery Solutions Sales Manager/Collections

December 1999 - March 2003

Creditor's Service Bureau, Inc Springfield, Illinois Financial Services

Telephone potential client's in need of collection activity. Schedule meetings w/Physicians, Dentists, Utility companies, furniture companies, etc. When not in the field would make collection calls. Legal documentation, wage garnishment, court hearings. Payment arrangements, handle cash payments. Credit card, 10-key, data input. Ran credit checks, employment verification, fax, telephone. Hire and train collectors.

Manager

August 1997 - November 2001

Cillnet Communications, Inc Hillsboro, Illinois

Computer/IT Services

Accounts payable/receivable, collections, employment verification. Background checks. Staffed 15 employees. Managed 4 different area stores, Banking/Deposits, Customer service, Payroll. Internet enrollment, Web Paging, Server, DSL, E-mail searches, Password verifications. Company sold business EDUCATION

High School or equivalent,

Tower Hill Community High school Tower Hill, Illinois SKILLS

Agressive, competitive a team player, encourages learning new skills

Beginne

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