Customer Service High School
Resume:
Martha
Jackson
Fort Mitchell, KY 41017
****************@*****.***
SUMMARY
To Obtain a Customer Service position in Collections utilizing a comprehensive background and experience to increase organizational revenue
● Versatile, results oriented employee with extensive experience in Collections and demonstrated ability to meet targeted goals.
● Dependable, self starter with a record of excellent attendance and punctuality
● Dedicated professional with a keen attention to detail, an aptitude for effective time management and ability to multi task efficiently in high pressure situations.
● Team player who gets along well with all level of management, co workers, and clientele
● Flexible, adaptable worker who is willing to accept new challenges and responsibilities.
EXPERIENCE
Convergys
Erlanger, KY 10/2014 04/2015
● Scheduled appointments for Lenscrafters.
● Reviewed coverage details for Eyemed Insurance Coverage. United Recovery Services
Covington, KY 05/2011 09/2013
● Negotiated Third party Macy’s/CItibank accounts to balance in full payments.
● Negotiated third party T Mobile accounts to balance in full payments. Zwicker and Associates
Hebron, KY 02/2009 04/2010
● Collected Third Party Retail Accounts (i.e. Chase Cards)
● Negotiated Balance in Full Payments
Blue Star
Florence, KY 05/2007 09/2008
Accounts Receivable Clerk
● Created Invoices and managed customer accounts ensuring records/payments were kept current
● Made and received calls in a friendly, professional manner to maintain positive customer relations
Adecco Temp Services
Florence, KY 09/2005 05/2007
● Performed administrative clerical duties including answering phones, updating spreadsheets, creating invoices and ordering office supplies, parts and materials
Citigroup
Shrewsbury, NJ 04/1986 12/1993, Florence, KY 01/1994 04/2005 Collections
● Phoned delinquent account holders to collect outstanding balances, negotiate settlements or offer payment options
● Answered incoming calls, responded to inquiries and directed to appropriate department
● Utilized effective communication skills to build and maintain positive rapport to put customers at ease to difficult situations
● Adept at handling complex circumstances, exploring options and researching customer resources
EDUCATION
High School Diploma
REFERENCES
Available upon request.
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