Customer Service Representative
Resume:
Cedar Park, TX *****
****************@*****.***
Rebecca Loa
My objective is to find an employer who appreciates:
• Hard work, a good attitude, attention to detail, and the ability to perform in a fast- paced environment.
• Excellent customer service skills; a person who is punctual.
• Someone who is a quick learner, a good teacher, and an excellent team player.
Summary of Qualifications
October 2013 – Current
Cedar Park Regional Medical Center/Cedar Park Physician Associates
1401 Medical Parkway/450 Cypress Creek Rd, Bldg 5
Cedar Park, TX 78613
Supervisor – Connie Baird
Patient Access Specialist
I currently work at Cedar Park Physician Associates, a family practice clinic owned by CPRMC. In my current position, I train new front desk employees on the phones, scheduling appointments, using our EMR to process medical records requests, verify insurance, patient check in/out and registration. I previously worked at the hospital in several areas gathering information from patients.
I registered them in our system so that we were able to bill insurance. I also worked PBX
as the phone operator and assisted patients as they entered the Emergency Room.
Most of my duties require speed and accuracy, careful attention to detail and excellent
customer service.
January 2013 to April 2013
The Tax Center
930 S Bell Blvd, Ste 306
Cedar Park, TX 78613
Owner – Joe Hoenigman
Office Manager
I worked as the office manager during the tax season, assisting Joe and two other
employees, with tax preparation. My duties included meeting with clients, calling
clients, emailing clients, filing, answering phones, data entry, proof-reading,
copying, faxing, and many other general office duties. This position required careful organization,
attention to detail, and a professional attitude and demeanor.
February - 2002 to August 2010
Austin Regional Clinic
715 Discovery Blvd
Cedar Park, TX
Supervisors - Darlene Guynes / Andrea Selvera
Patient Service Representative III
I started with ARC as a PSR (Patient Service Representative), having very basic experience in a small medical office. During my time with ARC I learned every facet of my job, and did it with excellent ability. I learned how to do jobs not included in my position. I have experience checking patients in and out while answering multiple phone lines at the same time. I collected co-pays, verified demographic and insurance information, fixed any errors and made our patients feel that they were welcome. I learned how to give our patients excellent customer service, to multi-task, and to pay attention to detail. I learned quickly in order to keep up frequently updated software.
Education Leander High School Leander, TX
High School Graduate
09/2008 to 01/2009
University of Phoenix
References
Loren Pechonis - 512-***-****
Treva Williamson – 512-***-****
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