**/**** ** **/****

St. Louis, MO

**/**** ** **/****

Maryland Heights, MO

St.Louis, MO, USA

ANTOINETTE MITCHELL

Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction as well as who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Highlights

High customer service standards

Employee relations specialist

Dedicated to process improvement

Conflict resolution proficiency

Strong problem solving ability

Negotiation competency

Proficient with Microsoft Office Suite

Adept in automated attendant systems

Accomplishments

Exceeded corporate target for customer satisfaction for 3 months in a row. Experience

Sales Associate

HDIS

Collected customer feedback and made process changes to exceed customer satisfaction goals .Properly directed inbound calls in phone queues to improve call flow. Developed effective relationships with all call center departments through clear communication. rate and appropriate information in response to customer inquiries.

Sold incontinence supplies to new clients and updated orders for current clients. Customer Service Rep

Expert Telemarketing

Marketed mortgage accounts for new and potential customers. Set up appointments for loan officers to help clients refinance home . Built customer loyalty by placing follow-up calls for customers who reported product issues. Education

Bachelor of Science: Business Administrations

St.Louis Community College

Coursework in Finance and Business Development

919 Lami St,, St.Louis, MO 63104 C: 314-***-**** actuy6@r.postjobfree.com

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