Administrative Assistant Quality Assurance
Resume:
***Carol D'Avria
Millsboro, DE
*****.******@*****.***
Seasoned professional with experience in the banking, mortgage, retail, and finance sectors seeking challenging Executive Assistant role, utilizing skills in organization, communication, cross-departmental planning, analytical skill, and attention to detail.
Experience
ACADEMY MORTGAGE Rolling Meadows, IL
Quality Assurance Specialist 6/2013-3/2015
All duties involving mortgage quality control and compliance
Conduct audits and analyze data and documentation
Prepare Agency Daily Direct reports for Quality Assurance Department
Process between 45-50 reviews per week with -1% error rate
Communicate with internal and external stakeholders; oversee complex and confidential information
BANK OF AMERICA/MERRILL LYNCH FINANCIAL Chicago, Illinois
Administrative Assistant III 8/2011 – 4/2013
Reported to Financial Institution Managing Director
Liaised with other admins across the country to establish uniformity in the division
Performed diverse, advanced and confidential administrative support functions including composing, signing and releasing complex correspondence
Developed various reports of information relevant to department
Managed multiple ongoing projects and initiatives
Communicated with both executives and line management to gather or convey relevant information
Involved in high-level client contact, utilizing tact, diplomacy and judgment; exposure to sensitive information
Advanced administrative and analytical skills
Thorough knowledge of a variety of software programs
Proxy for all line management and peer time-keeping and expense reporting
Arranged travel for all peers and management in area and visiting associates
COUNTRYWIDE HOME LOANS/ BANK OF AMERICA Manhattan/Staten Island, NY
Administrative Assistant III/Sales Assistant 6/2007- 8/2011
Reported to two Area Sales Managers covering NYC Metro area, liaised with Regional VP and Assistants
Manages time sensitive material and confidential reporting for all branches
Support the implementation and best practices activities around recruiting and retention
Tracked all local sales initiatives, educational goals, and corporate requirements goals
Arranges meetings and conference call
Responsible for daily reporting of all applications, pipeline and funding of loans
Responsible for weekly timesheet reports
Booked and confirmed all team travel plans
Liaised with multiple departments to address borrower needs and inquiries
AMERICAN EXPRESS FINANCIAL ADVISOR Staten Island, NY
Assistant to Financial Advisor 4/2005-9/2005
All duties of a financial advisor clerical position with knowledge of financial planning and offerings.
HCI MORTGAGE, INC. Staten Island, NY
Mortgage Processor 9/2005- 1/2006
TRUMP MORTGAGE Manhattan, NY
Receptionist/Mortgage Processor 2/2006 –5/2007
Vincent Granito Staten Island, NY
Mortgage Processor /Office Manager 9/2004-3/2005
S I BANK & TRUST Staten Island, NY Mortgage Processor 1/2002-9/2004
RICHMOND COUNTY SAVINGS BANK Staten Island, NY Mortgage Clerk/Mortgage Processor 10/1997-12/2001
Additional Skills
Coursework in Mortgage Processing, Government Compliance and Banking Compliance
Proficient in Microsoft Word, Excel, PowerPoint, Outlook
References upon request
Contact this candidate