Sales Management

CERTIFIED PROFESSIONAL

Name: Vijay

Email: ********@*****.***

Mobile: 281-***-**** ext 514

Profile Summary:

SAP certified professional having around 10 years of experience in Order to Cash process (OTC) with SAP SD skill set with overall 20 years of industry experience in sales and distribution and logistics domain

Having expertise in implementing business solutions at industries like – Software, High-tech Industry, Telecommunications, Brewing, and Manufacturing.

Dynamic, business-savvy Consultant with experience in implementing SCM systems using SAP R/3 4.7 EE and ECC 5.0/6.0 EHP5, CRM 7.0, implementation of 3 full life cycle projects using ASAP methodology with SD module integrating MM, PP and FICO modules.

Implementing business solutions based on best-of-breed industry best practices and business requirements effectively using the key capabilities of SD module

Strong proficiency in sales order processing, customer master, delivery processing, billing, partner functions, credit management and SIS reporting

Having strong pricing skill set: Customizing and maintaining Pricing procedure, Condition types, Access sequences, Condition tables, adding new fields into Pricing field catalogue, customizing pricing routines, copying controls, Sales Deals and Promotions, Data determination, Price book determination

Configuration expertise in the areas of Order Management, transfer of requirements, Availability check, Rebate Processing, Batch Management, Inter Company Business Process, Returns Processing, Procurement, Inventory and MRP.

Having strong skill set and experience of 5 years in customizing Time based and Service based Revenue Recognition processes for customer contracts

Having good understanding of SAP new revenue recognition RAR 1.0 and had an informal training – Identifying contract with customers – identify performance obligation – determine transaction price - Allocate transaction price – Recognize revenue

Experience in variant configuration, MTO order processing, split valuation, batch management.

Having good experience in SAP GTS compliance management, custom management and Risk management and got trained in SAP GTS 10.1

A pragmatic thinker having strong expertise in transforming business solutions into SAP system

Expertise in Business Process Analysis, Blue printing, Gap Analysis, Design, Configuration, Go Live and Production Support

Expertise in Requirements gathering, Business Analysis, Fit/Gap Analysis, Configuration, error root cause analysis with minimal data, system testing, documentation, end user training, and post go live support

Excellent team player with an ability to perform individually, good interpersonal relations, strong communication skills and highly motivated

Proficiency in COPA module

Experience in designing and setting up Enterprise Structure in Sales & Distribution and Logistics

High proficiency in CRM skill set with – Lead management, Opportunity management, Quotation management, Sales and Service order management, Pricing integration with IPC (back end with R/3 system), Activity management, Web UI customization, Outline agreements, Master data replication, MBDoc monitoring, User profiles, Base customization

Prepared Enhancement Definition Documents on RICEF components - Reports, Interfaces, Conversions, Enhancements and Forms

Experienced in preparing training documents, test scripts and training End users

Worked on EDI, IDoc functionality – 850, 855, 856 ASN, 810, 820 for seamless integration, IDOC monitoring and error handling

Skills:

SAP R/3 4.7 EE, ECC 5.0 and 6.0, SAP CRM – 7.0

SQL, Microsoft tools – MS Word, Excel, PPT, Visio

Certifications:

SAP Certified Application Associate – Order Fulfillment with SAP ERP 6.0 EHP5

SAP Certified Application Associate with SAP CRM 7.0

Project Summary:

Client: Dealertrack Technologies NY, US

Environment: ECC 6.0

Role: Lead - SAP SD Functional

Dealertrack is a provider of web-based software solutions and services to all major segments of the automotive retail industry, including dealers, lenders, OEMs, third-party retailers, agents, and aftermarket providers. Dealertrack operates the largest online credit application network in North America. Dealertrack provides solution set for dealers including a Dealer Management System (DMS); Inventory, Sales/F&I, and Interactive; a web-based network for arranging vehicle transportation and shipping; electronic motor vehicle registration and titling applications; paper title storage; and digital document services.

Project: DT RTS LA Aug 2014 – current

DT RTS LA formerly Casey & Casey (Auto Title Express) is acquired by Dealertrack which provides fast, online vehicle registration, titling and out-of-state processing for automotive and motorcycle dealerships along with Electronic Lien & Title (ELT) process for Lenders and Title Management Companies in the State of Louisiana.

Order to Cash process (Transaction Related) Implementation & ICM application development

Responsibilities & Skills used:

Worked right from the inception stage and followed ASAP methodology for smooth implementation

Understanding business process, study and analyze workflow to design solutions

Gathering business requirements and identifying gaps for the necessary customization effort

Configured enterprise structure based on current business set up

Prepared functional specifications for the interfaces (To send Customer, Material master data to the legacy system and bring transactional data in to SAP from the legacy system), reports and outputs.

Customized sales document types and billing document types meeting business requirements

Customized and maintained pricing procedure, condition types, access sequences, condition tables

Worked on state liabilities generation thru account keys and account assignment groups by service type

Configuring output determination through condition technique for various outputs. Worked with ABAP team to develop invoices to be sent in EXCEL format.

Customized and configured copy controls for efficient data transfer from sales through billing cycle.

Customized Revenue Account determination and Revenue Recognition Procedures

Designed Revenue Recognition process where Debit Memo Requests drives Revenue Recognition

Designed Revenue Recognition process (time based) where 35% of an item revenue should be recognized over 36 months and 65% of revenue should be recognized immediately

Cross module integration with MM and FICO

Closely worked with development team for various enhancements, user exits, routines by preparing Functional specification documents

Worked with management teams to develop role matrix and with SOD and security teams to assign proper roles and authorizations to users.

Preparing test scripts, performing unit and integration testing and UAT

Preparing training documents and training end users

Providing post production support and coordinating with off-shore teams for effective resolution of various tickets raised after go-live

Developing an ICM tool to settle sales commissions in an automated manner.

Project: DT Inc., US Sept 2013 – July 2014

Support project

Responsibilities & Skills used:

Day to day operations and troubleshooting.

Worked on Support of SAP environment for SD module, suggested technical solutions and solved specific issues

Worked with development team for creation of manual DMR’s for miscellaneous services thru template upload.

Primarily responsible for handling tickets and application support to the end-users

Diagnosed, analyzed and solved issues logged by client/users in the Problem Tracking System according to priority level

Designed Revenue Recognition processes for contracts for service based and installation based items.

Solved tickets with moderate and simple impact

Prepared functional specifications for application development requests; Test, confirm, and document SAP software configuration

Analyze new business requirements and applying configuration changes.

Coordination with Maintenance & Technical team for day-to-day operations.

Studying new reporting requirements and development

Project: DT Canada Oct 2012 – Sept 2013

Dealertrack Canada, a subsidiary of Dealertrack, is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, and motorcycle and power sport retail industries.

Contract to Cash Process Implementation and Lender/ AMN Transaction Billing

Responsibilities & Skills used:

Worked right from blue print stage and followed ASAP methodology for smooth implementation

Understanding business process, study and analyze workflow to design solutions

Gathering business requirements and identifying gaps for the necessary customization effort

Designing and setting up of organizational elements

Configured partner determination, account groups and partner functions

Customized sales document types and billing document types meeting business requirements

Prepared functional specifications for the interfaces (bring transactional data in to SAP from the legacy system), reports and outputs

Customized and maintained complex pricing mechanism for lenders and Canadian taxes and Royalties.

Configured contract processing, transaction billing process and Inter-company process

Customizing Incompletion procedure at various levels and setting up billing blocks for various approvals

Configuring output determination through condition technique for various outputs and Customer invoices in English and French languages.

Setting up of credit management, customer’s credit control and Account determination procedure.

Designed Revenue Recognition for contracts for service based and installation based items and for Differed Revenues based on billing plans.

Customized and configured copy controls for efficient data transfer from sales through billing cycle

Responsible for Revenue Recognition Process set up and Inter-Company billing

Worked with development team for creation of manual DMR’s for miscellaneous services thru template upload.

Cross module integration with MM and FICO

Closely worked with development team for various enhancements, user exits, routines by preparing Functional specification documents

Worked with management teams to develop role matrix and with SOD and security teams to assign proper roles and authorizations to users.

Preparing test scripts, performing unit and integration testing and UAT

Preparing training documents and training end users

Providing post production support and coordinating with off-shore teams for effective resolution of various tickets raised after go-live.

Client: MTS, MB, CA Oct 2011 – Aug 2012 Environment: ECC 6.0

Role: Sr. SD Functional Consultant – OTC Production support and Enhancements

Manitoba Telecom Services Inc. is a leading national communications provider in Canada and the market leader in Manitoba. MTS is organized into two principal divisions: MTS - operating in Manitoba and MTS Allstream - operating nationally.

Responsibilities & Skills used:

Requirement gathering from stake holders for conceptual understanding of the business function, document & design the requirements and transforming solutions into SAP system

Configured enterprise structure based on current business set up

Customized different advanced Sales processes, third party process, Return process and Consignment process

Customized Order-to-Cash - OTC process for Sales, Delivery, Billing cycles and customized item categories

Customizing pricing procedure, condition types, access sequences, condition tables and added new fields to the pricing field catalogue, setting up new accesses and customize condition types based on business scenarios

Customized Partner determination Procedures and output determination procedures

Customized time based Revenue Recognition Processes.

Setting up credit management, creation of risk categories per client as per industry norms and product line policy

Prepared functional specifications for pricing routines, formulae and user exits

Preparation of test cases developed user training material for business users and performing Unit testing and Integration testing

Supporting service ticket resolution based on agreed SLA’s

Cross module functionality with MM, FI and CO modules

Prepared functional specifications for application development requests

Worked closely with CCB for continuous key performance improvements as part of change management

Client: Molson Coors Brewing Company, ON, CA Sep 2010 – Aug 2011 Environment: ECC 6.0

Role: Sr. SAP SD/CRM Functional Consultant - Production Support

The Molson Coors Brewing Company is a North American brewing company, formed in 2005 by the merger of Molson of Canada, and Coors of the United States. It is the world's seventh largest brewer by volume with around 100 brands and market in 50 countries and it is the second oldest company in Canada. It has its dual headquarters one in Denver, CO, US and one in Montreal, QC, Canada with revenues over 6.8 Billion.

Responsibilities & Skills used:

Directly interacting with end users and business when required.

Preparation of global templates for major enhancements and take approval from the business

Customizing Inter-Company process and stock transfer orders through SD

Customizing pricing procedure and conditions supporting Inter-Company business transactions

Configured UK VAT enhancement for inter-company orders and pricing scenarios for Inter-company sales and billing

Prepared detailed functional specifications for custom routines and tables for fixed freight enhancement

Worked with field exit enhancements in the sales order

Worked with business to understand their needs for the implementation of Adobe forms for sales, delivery and billing outputs at various levels

Customizing material master for sales views, inventory management – movement types supporting delivery process

Handling the day to day issues of the users and help to resolve the problems they face while performing day to day transactions

Solving tickets raised by end-users based on priority as per SLA’s

Basic support on sales activities related to sales Order, Delivery and Billing

Developed user training material for SAP end users in SD module and uploading documents in solution manager

SAP CRM skill set: Implemented Lead, Opportunity management with sales cycle, Activity management with activity journal, prepared visits and tasks

Setting up the data replication for the master data – customer, pricing conditions

Monitoring and error handling for EDI/IDOC – 850, 855, 856, 810, 820

Worked on enhancements and wrote functional specification documents for several new enhancements

Training end users and prepared user manuals

Client: RIM, ON, CA Jan 2009 – Jul 2010 Environment: ECC 6.0

Role: SAP SD Functional Consultant – OTC process - Support Project

Research In Motion Limited (RIM) is a Canadian telecommunication and wireless equipment company best known as the developer of the BlackBerry smart phone and tablet in the world.

Responsibilities & Skills used:

Worked on Support of SAP environment for SD module, suggested technical solutions and solved specific issues

Primarily responsible for handling tickets and application support to the end-users

Diagnosed, analyzed and solved issues logged by client/users in the Problem Tracking System according to priority level

Solved tickets with moderate and simple impact

Prepared functional specifications for application development requests; Test, confirm, and document SAP software configuration

Worked on variant configuration and MTO process.

Supporting Inter-company process, Stock transfer order process and providing better solutions for the on-going process as part of key performance initiative

Configured Output determination to meet business requirements for new plants

Created test cases and carried out cross functional module reliability tests as part of IT testing

Troubleshoot various issues with collective billing, transfer orders, delivery, shipping, and master data

Resolved critical change requests as part of support

Configuring factory calendar assignments to new shipping points

Prepared test scripts, unit testing and integration testing

Training end users and prepared training documents

Client: Ball Packaging, ON, CA Dec 2007 - Nov 2008 Environment: ECC 5.0

Role: SAP SD Functional Consultant– OTC process Implementation

Ball Corporation Originally Ball Brothers Glass Manufacturing Company, is an American company famous for producing glass canning jars. Founded in 1880, it is currently headquartered in Broomfield, Colorado. The company has expanded into other areas such as avionics, space systems, metal beverage and food containers and aluminum aerosol containers. Ball is the largest producer of recyclable beverage cans in the world.

Responsibilities & Skills used:

Understanding business process, study and analyze workflow to design solutions

Gathering business requirements and identifying gaps for the necessary customization effort

Prepared functional specifications for the interfaces, reports and outputs

Designing and setting up organizational elements

Customized sales document types, delivery and billing document types for OTC process

Defined and assigned number ranges for sales, delivery and billing documents

Maintain Incompletion procedure at various levels, Configuring pricing procedure, output determination and free goods determination through condition technique.

Setting up credit management settings for customer’s credit control and Account determination procedure for transferring to accounting etc.

implemented SAP GTS’s Compliance Management

Worked on Sanctioned Party List Screening (Screening of Business Partners and Screen documents at every step of Order to Cash process).

Worked on Export/Import Control (Managing Export and Import licenses and automated assignment of licenses to a business transaction)

Designed Revenue Recognition process for contracts.

Customized pricing procedure supporting domestic market, condition types, access sequences, condition tables

Setting up of sales deals and sales promotions

Setting up of rebates functionality

Customized copy controls at various levels such as sales, delivery and billing.

Closely worked with development team for various enhancements, user exits, routines. Cross module integration with MM and FICO

Customized partner determination, account groups and partner functions.

Providing post go live support and regular production support

Preparing test scripts, performing unit testing and integration testing

Preparing training documents and training end users

Client: Ericsson, ON, CA Dec 2005 – Nov 2007 Environment: SAP R/3 4.7 EE:

Role: SAP SD Functional Consultant - Application Maintenance

Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson’s network equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. It is the fifth largest software supplier in the world with over 100,000 employees and with net sales of 35 billion with its headquarters in Stockholm, Sweden.

Responsibilities & Skills used:

As part of AMS team, responsible for handling the tickets start from analysis till closure.

Responsible for taking care of OTC issues and output related issues

Regular interaction with business team for day to day issues of Incident management

Prepare CRF’s for functional/development changes.

Worked on enhancement for various sales processes and prepared FSD’s

Business process re-engineering for recommending solutions as part of key performance initiative

Worked with programmers to develop custom reports

Responsible for setting up Tax and Pricing Condition Records

Responsible for Processing failed EDI Messages

Domain Experience

Company: Dr. Reddy’s Laboratories India (P) ltd, India Oct 1999 – Sept 2005 Role: Manager Sales

Set up targets and detailed sales plan for the territory based on history, market potential and Product offerings, Worked as SME

Created roles and authorizations for business users with the help of Basis

Coordinated with the product manager for marketing and product promotion related activities and Designed Collection and Credit policies

Involved in ERP implementation project with SAP SD skill set providing business processes and supporting SAP system

Reviewed performances of the Team and the agents.

Controlled logistics for Sales in the region and Setup Distribution network

Company: Nicholas Pharmaceuticals, India May 1994 – Sep 1999

Role: Business executive

Build and maintain positive working relationships with medical staff and administrative staff

Organize conferences for doctors and other medical staff to hard-sell pharmaceutical products or services

Manage budgets and expenses for conferences

Plan and execute work schedules and weekly and monthly timetables

Create strategies to meet monthly and annual sales targets

Project future sales in consultation with project team

Academic Qualifications:

oBachelor of Science, Andhra University, AP, India

oPost Graduate Diploma in Computer Applications, Andhra University, AP, India

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