Sales Management
Resume:
CERTIFIED PROFESSIONAL
Name: Vijay
Email: actux3@r.postjobfree.com
Mobile: 281-***-**** ext 514
Profile Summary:
SAP certified professional having around 10 years of experience in Order to Cash process (OTC) with SAP SD skill set with overall 20 years of industry experience in sales and distribution and logistics domain
Having expertise in implementing business solutions at industries like – Software, High-tech Industry, Telecommunications, Brewing, and Manufacturing.
Dynamic, business-savvy Consultant with experience in implementing SCM systems using SAP R/3 4.7 EE and ECC 5.0/6.0 EHP5, CRM 7.0, implementation of 3 full life cycle projects using ASAP methodology with SD module integrating MM, PP and FICO modules.
Implementing business solutions based on best-of-breed industry best practices and business requirements effectively using the key capabilities of SD module
Strong proficiency in sales order processing, customer master, delivery processing, billing, partner functions, credit management and SIS reporting
Having strong pricing skill set: Customizing and maintaining Pricing procedure, Condition types, Access sequences, Condition tables, adding new fields into Pricing field catalogue, customizing pricing routines, copying controls, Sales Deals and Promotions, Data determination, Price book determination
Configuration expertise in the areas of Order Management, transfer of requirements, Availability check, Rebate Processing, Batch Management, Inter Company Business Process, Returns Processing, Procurement, Inventory and MRP.
Having strong skill set and experience of 5 years in customizing Time based and Service based Revenue Recognition processes for customer contracts
Having good understanding of SAP new revenue recognition RAR 1.0 and had an informal training – Identifying contract with customers – identify performance obligation – determine transaction price - Allocate transaction price – Recognize revenue
Experience in variant configuration, MTO order processing, split valuation, batch management.
Having good experience in SAP GTS compliance management, custom management and Risk management and got trained in SAP GTS 10.1
A pragmatic thinker having strong expertise in transforming business solutions into SAP system
Expertise in Business Process Analysis, Blue printing, Gap Analysis, Design, Configuration, Go Live and Production Support
Expertise in Requirements gathering, Business Analysis, Fit/Gap Analysis, Configuration, error root cause analysis with minimal data, system testing, documentation, end user training, and post go live support
Excellent team player with an ability to perform individually, good interpersonal relations, strong communication skills and highly motivated
Proficiency in COPA module
Experience in designing and setting up Enterprise Structure in Sales & Distribution and Logistics
High proficiency in CRM skill set with – Lead management, Opportunity management, Quotation management, Sales and Service order management, Pricing integration with IPC (back end with R/3 system), Activity management, Web UI customization, Outline agreements, Master data replication, MBDoc monitoring, User profiles, Base customization
Prepared Enhancement Definition Documents on RICEF components - Reports, Interfaces, Conversions, Enhancements and Forms
Experienced in preparing training documents, test scripts and training End users
Worked on EDI, IDoc functionality – 850, 855, 856 ASN, 810, 820 for seamless integration, IDOC monitoring and error handling
Skills:
SAP R/3 4.7 EE, ECC 5.0 and 6.0, SAP CRM – 7.0
SQL, Microsoft tools – MS Word, Excel, PPT, Visio
Certifications:
SAP Certified Application Associate – Order Fulfillment with SAP ERP 6.0 EHP5
SAP Certified Application Associate with SAP CRM 7.0
Project Summary:
Client: Dealertrack Technologies NY, US
Environment: ECC 6.0
Role: Lead - SAP SD Functional
Dealertrack is a provider of web-based software solutions and services to all major segments of the automotive retail industry, including dealers, lenders, OEMs, third-party retailers, agents, and aftermarket providers. Dealertrack operates the largest online credit application network in North America. Dealertrack provides solution set for dealers including a Dealer Management System (DMS); Inventory, Sales/F&I, and Interactive; a web-based network for arranging vehicle transportation and shipping; electronic motor vehicle registration and titling applications; paper title storage; and digital document services.
Project: DT RTS LA Aug 2014 – current
DT RTS LA formerly Casey & Casey (Auto Title Express) is acquired by Dealertrack which provides fast, online vehicle registration, titling and out-of-state processing for automotive and motorcycle dealerships along with Electronic Lien & Title (ELT) process for Lenders and Title Management Companies in the State of Louisiana.
Order to Cash process (Transaction Related) Implementation & ICM application development
Responsibilities & Skills used:
Worked right from the inception stage and followed ASAP methodology for smooth implementation
Understanding business process, study and analyze workflow to design solutions
Gathering business requirements and identifying gaps for the necessary customization effort
Configured enterprise structure based on current business set up
Prepared functional specifications for the interfaces (To send Customer, Material master data to the legacy system and bring transactional data in to SAP from the legacy system), reports and outputs.
Customized sales document types and billing document types meeting business requirements
Customized and maintained pricing procedure, condition types, access sequences, condition tables
Worked on state liabilities generation thru account keys and account assignment groups by service type
Configuring output determination through condition technique for various outputs. Worked with ABAP team to develop invoices to be sent in EXCEL format.
Customized and configured copy controls for efficient data transfer from sales through billing cycle.
Customized Revenue Account determination and Revenue Recognition Procedures
Designed Revenue Recognition process where Debit Memo Requests drives Revenue Recognition
Designed Revenue Recognition process (time based) where 35% of an item revenue should be recognized over 36 months and 65% of revenue should be recognized immediately
Cross module integration with MM and FICO
Closely worked with development team for various enhancements, user exits, routines by preparing Functional specification documents
Worked with management teams to develop role matrix and with SOD and security teams to assign proper roles and authorizations to users.
Preparing test scripts, performing unit and integration testing and UAT
Preparing training documents and training end users
Providing post production support and coordinating with off-shore teams for effective resolution of various tickets raised after go-live
Developing an ICM tool to settle sales commissions in an automated manner.
Project: DT Inc., US Sept 2013 – July 2014
Support project
Responsibilities & Skills used:
Day to day operations and troubleshooting.
Worked on Support of SAP environment for SD module, suggested technical solutions and solved specific issues
Worked with development team for creation of manual DMR’s for miscellaneous services thru template upload.
Primarily responsible for handling tickets and application support to the end-users
Diagnosed, analyzed and solved issues logged by client/users in the Problem Tracking System according to priority level
Designed Revenue Recognition processes for contracts for service based and installation based items.
Solved tickets with moderate and simple impact
Prepared functional specifications for application development requests; Test, confirm, and document SAP software configuration
Analyze new business requirements and applying configuration changes.
Coordination with Maintenance & Technical team for day-to-day operations.
Studying new reporting requirements and development
Project: DT Canada Oct 2012 – Sept 2013
Dealertrack Canada, a subsidiary of Dealertrack, is the leading provider of web-based software solutions and services for all major segments of the automotive, marine, recreational vehicle, and motorcycle and power sport retail industries.
Contract to Cash Process Implementation and Lender/ AMN Transaction Billing
Responsibilities & Skills used:
Worked right from blue print stage and followed ASAP methodology for smooth implementation
Understanding business process, study and analyze workflow to design solutions
Gathering business requirements and identifying gaps for the necessary customization effort
Designing and setting up of organizational elements
Configured partner determination, account groups and partner functions
Customized sales document types and billing document types meeting business requirements
Prepared functional specifications for the interfaces (bring transactional data in to SAP from the legacy system), reports and outputs
Customized and maintained complex pricing mechanism for lenders and Canadian taxes and Royalties.
Configured contract processing, transaction billing process and Inter-company process
Customizing Incompletion procedure at various levels and setting up billing blocks for various approvals
Configuring output determination through condition technique for various outputs and Customer invoices in English and French languages.
Setting up of credit management, customer’s credit control and Account determination procedure.
Designed Revenue Recognition for contracts for service based and installation based items and for Differed Revenues based on billing plans.
Customized and configured copy controls for efficient data transfer from sales through billing cycle
Responsible for Revenue Recognition Process set up and Inter-Company billing
Worked with development team for creation of manual DMR’s for miscellaneous services thru template upload.
Cross module integration with MM and FICO
Closely worked with development team for various enhancements, user exits, routines by preparing Functional specification documents
Worked with management teams to develop role matrix and with SOD and security teams to assign proper roles and authorizations to users.
Preparing test scripts, performing unit and integration testing and UAT
Preparing training documents and training end users
Providing post production support and coordinating with off-shore teams for effective resolution of various tickets raised after go-live.
Client: MTS, MB, CA Oct 2011 – Aug 2012 Environment: ECC 6.0
Role: Sr. SD Functional Consultant – OTC Production support and Enhancements
Manitoba Telecom Services Inc. is a leading national communications provider in Canada and the market leader in Manitoba. MTS is organized into two principal divisions: MTS - operating in Manitoba and MTS Allstream - operating nationally.
Responsibilities & Skills used:
Requirement gathering from stake holders for conceptual understanding of the business function, document & design the requirements and transforming solutions into SAP system
Configured enterprise structure based on current business set up
Customized different advanced Sales processes, third party process, Return process and Consignment process
Customized Order-to-Cash - OTC process for Sales, Delivery, Billing cycles and customized item categories
Customizing pricing procedure, condition types, access sequences, condition tables and added new fields to the pricing field catalogue, setting up new accesses and customize condition types based on business scenarios
Customized Partner determination Procedures and output determination procedures
Customized time based Revenue Recognition Processes.
Setting up credit management, creation of risk categories per client as per industry norms and product line policy
Prepared functional specifications for pricing routines, formulae and user exits
Preparation of test cases developed user training material for business users and performing Unit testing and Integration testing
Supporting service ticket resolution based on agreed SLA’s
Cross module functionality with MM, FI and CO modules
Prepared functional specifications for application development requests
Worked closely with CCB for continuous key performance improvements as part of change management
Client: Molson Coors Brewing Company, ON, CA Sep 2010 – Aug 2011 Environment: ECC 6.0
Role: Sr. SAP SD/CRM Functional Consultant - Production Support
The Molson Coors Brewing Company is a North American brewing company, formed in 2005 by the merger of Molson of Canada, and Coors of the United States. It is the world's seventh largest brewer by volume with around 100 brands and market in 50 countries and it is the second oldest company in Canada. It has its dual headquarters one in Denver, CO, US and one in Montreal, QC, Canada with revenues over 6.8 Billion.
Responsibilities & Skills used:
Directly interacting with end users and business when required.
Preparation of global templates for major enhancements and take approval from the business
Customizing Inter-Company process and stock transfer orders through SD
Customizing pricing procedure and conditions supporting Inter-Company business transactions
Configured UK VAT enhancement for inter-company orders and pricing scenarios for Inter-company sales and billing
Prepared detailed functional specifications for custom routines and tables for fixed freight enhancement
Worked with field exit enhancements in the sales order
Worked with business to understand their needs for the implementation of Adobe forms for sales, delivery and billing outputs at various levels
Customizing material master for sales views, inventory management – movement types supporting delivery process
Handling the day to day issues of the users and help to resolve the problems they face while performing day to day transactions
Solving tickets raised by end-users based on priority as per SLA’s
Basic support on sales activities related to sales Order, Delivery and Billing
Developed user training material for SAP end users in SD module and uploading documents in solution manager
SAP CRM skill set: Implemented Lead, Opportunity management with sales cycle, Activity management with activity journal, prepared visits and tasks
Setting up the data replication for the master data – customer, pricing conditions
Monitoring and error handling for EDI/IDOC – 850, 855, 856, 810, 820
Worked on enhancements and wrote functional specification documents for several new enhancements
Training end users and prepared user manuals
Client: RIM, ON, CA Jan 2009 – Jul 2010 Environment: ECC 6.0
Role: SAP SD Functional Consultant – OTC process - Support Project
Research In Motion Limited (RIM) is a Canadian telecommunication and wireless equipment company best known as the developer of the BlackBerry smart phone and tablet in the world.
Responsibilities & Skills used:
Worked on Support of SAP environment for SD module, suggested technical solutions and solved specific issues
Primarily responsible for handling tickets and application support to the end-users
Diagnosed, analyzed and solved issues logged by client/users in the Problem Tracking System according to priority level
Solved tickets with moderate and simple impact
Prepared functional specifications for application development requests; Test, confirm, and document SAP software configuration
Worked on variant configuration and MTO process.
Supporting Inter-company process, Stock transfer order process and providing better solutions for the on-going process as part of key performance initiative
Configured Output determination to meet business requirements for new plants
Created test cases and carried out cross functional module reliability tests as part of IT testing
Troubleshoot various issues with collective billing, transfer orders, delivery, shipping, and master data
Resolved critical change requests as part of support
Configuring factory calendar assignments to new shipping points
Prepared test scripts, unit testing and integration testing
Training end users and prepared training documents
Client: Ball Packaging, ON, CA Dec 2007 - Nov 2008 Environment: ECC 5.0
Role: SAP SD Functional Consultant– OTC process Implementation
Ball Corporation Originally Ball Brothers Glass Manufacturing Company, is an American company famous for producing glass canning jars. Founded in 1880, it is currently headquartered in Broomfield, Colorado. The company has expanded into other areas such as avionics, space systems, metal beverage and food containers and aluminum aerosol containers. Ball is the largest producer of recyclable beverage cans in the world.
Responsibilities & Skills used:
Understanding business process, study and analyze workflow to design solutions
Gathering business requirements and identifying gaps for the necessary customization effort
Prepared functional specifications for the interfaces, reports and outputs
Designing and setting up organizational elements
Customized sales document types, delivery and billing document types for OTC process
Defined and assigned number ranges for sales, delivery and billing documents
Maintain Incompletion procedure at various levels, Configuring pricing procedure, output determination and free goods determination through condition technique.
Setting up credit management settings for customer’s credit control and Account determination procedure for transferring to accounting etc.
implemented SAP GTS’s Compliance Management
Worked on Sanctioned Party List Screening (Screening of Business Partners and Screen documents at every step of Order to Cash process).
Worked on Export/Import Control (Managing Export and Import licenses and automated assignment of licenses to a business transaction)
Designed Revenue Recognition process for contracts.
Customized pricing procedure supporting domestic market, condition types, access sequences, condition tables
Setting up of sales deals and sales promotions
Setting up of rebates functionality
Customized copy controls at various levels such as sales, delivery and billing.
Closely worked with development team for various enhancements, user exits, routines. Cross module integration with MM and FICO
Customized partner determination, account groups and partner functions.
Providing post go live support and regular production support
Preparing test scripts, performing unit testing and integration testing
Preparing training documents and training end users
Client: Ericsson, ON, CA Dec 2005 – Nov 2007 Environment: SAP R/3 4.7 EE:
Role: SAP SD Functional Consultant - Application Maintenance
Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson’s network equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. It is the fifth largest software supplier in the world with over 100,000 employees and with net sales of 35 billion with its headquarters in Stockholm, Sweden.
Responsibilities & Skills used:
As part of AMS team, responsible for handling the tickets start from analysis till closure.
Responsible for taking care of OTC issues and output related issues
Regular interaction with business team for day to day issues of Incident management
Prepare CRF’s for functional/development changes.
Worked on enhancement for various sales processes and prepared FSD’s
Business process re-engineering for recommending solutions as part of key performance initiative
Worked with programmers to develop custom reports
Responsible for setting up Tax and Pricing Condition Records
Responsible for Processing failed EDI Messages
Domain Experience
Company: Dr. Reddy’s Laboratories India (P) ltd, India Oct 1999 – Sept 2005 Role: Manager Sales
Set up targets and detailed sales plan for the territory based on history, market potential and Product offerings, Worked as SME
Created roles and authorizations for business users with the help of Basis
Coordinated with the product manager for marketing and product promotion related activities and Designed Collection and Credit policies
Involved in ERP implementation project with SAP SD skill set providing business processes and supporting SAP system
Reviewed performances of the Team and the agents.
Controlled logistics for Sales in the region and Setup Distribution network
Company: Nicholas Pharmaceuticals, India May 1994 – Sep 1999
Role: Business executive
Build and maintain positive working relationships with medical staff and administrative staff
Organize conferences for doctors and other medical staff to hard-sell pharmaceutical products or services
Manage budgets and expenses for conferences
Plan and execute work schedules and weekly and monthly timetables
Create strategies to meet monthly and annual sales targets
Project future sales in consultation with project team
Academic Qualifications:
oBachelor of Science, Andhra University, AP, India
oPost Graduate Diploma in Computer Applications, Andhra University, AP, India
Contact this candidate