Customer Service Data Entry
Resume:
Antoinette Fussner
Bronx, New York 10465
******@***.***
Objective: To obtain a position within a company or organization that will provide an opportunity for professional development as well as enhance my strong administrative, interpersonal and organizational skills to advance in a career.
Experience
Office Administrator – Inter City Mechanical Corp. – 2006- 2016
First point of contact for customers and government agencies.
Responsible for setting up workers schedules, training, supply list, setting up inspections with DEP, DOT and DOB.
Obtains job permits from a verity of agencies.
Also is in charge of weekly payroll, office ordering and also ordering of needed materials and supplies for varies job sites.
Data Entry Clerk - Tuscan Lehigh Dairies – 1999 – 2006
Serve as first point of contact for prospective customers, input customer orders and delivery date in computerized system.
Transmit all transactions on a daily basis including: missing orders, driver’s orders, and customer service assistance.
Responsible for recording hotline calls, assuming responsibility for call forwarding the hotline as needed. Established and maintained a variety of records, organized data, calculated statistics and prepared reports.
Data Entry Clerk - NYC Department of Finance - 2003 to 2004
Responsible for the maintenance of the computerized database system, timely data entry, and generating reports from the database as needed.
Manage quality control, i.e. verify accuracy of files for all programs on a regular basis, responds to crisis calls in a caring, in formative, and non-judgmental fashion, maintains up to date files and records.
Attended all required meetings, trainings, consultations and retreats, assists with training new staff members and volunteers, provides input into program planning and development.
Cashier – Pathmark - 2001 to 2002
Primary cash register operator, responsible for transacting the exchange of money or credit with customers in return for merchandise or services.
Maintained good relations with customers and employees at all times. Utilize selling tactics.
Demonstrated ability to work as a team player and be able to continue that positive environment as well provided flexibility to work nights, holidays, and weekend shifts.
Good organizational skills & ability to pay attention to detail.
Skills:
Microsoft Office XP including, MS Word, MS Excel, MS Access, MS PowerPoint, Internet Explorer, AOL, Word Perfect 7.0, Telecommunications, typing speed 65wpm, filing, faxing, handling calendars and heavy phone volume.
Education Wildcat Service Corporation – 2003
Certificate in computer and clerical skills training program
NYS Education Department - 2002
General Equivalency Diploma
References Furnished Upon Request
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