Manager Project

Resume

Cindy M. Tropp

*** ******* **** - ******* ****, NJ 08824

Home: 732-***-**** / Email: ******@*******.***

QUALIFICATIONS & WORK HISTORY

Telecom Specialist March 2015 – December 2015

Cushman & Wakefield, New York, NY

Reviews vendor support contracts and vendor tariffs and negotiates with vendors regarding

Services and equipment.

Provide support in line with C&W; Incident, Change Configuration and Project Management

processes to agreed Service Level Targets on a global level.

Ensure incidents are resolved in a timely manner to meet defined Service Level Targets.

Identifies and provides solutions to phone system operational problems.

Provides programming, support and maintenance of voice mail systems

Auditing and processing of monthly telecommunications invoices.

Manage the ordering and tracking of new services.

Create, monitor and escalate trouble tickets with service providers.

Send requests to activate, cancel, or swap out units to mobile services providers (e.g., Sprint, Verizon)

Initiate requests for new installations, disconnections or moves to wire line carriers.

Phone system moves, adds and changes.

Effectively communicate with users regarding telephony system features and functions.

Maintain accurate, up to date system documentation and circuit inventories.

Maintain accurate, up to date equipment inventories and records of equipment assignments.

Document processes to identify and resolve issues.

Engage vendors for complex technical issues.

Place orders for new phones, parts, and accessories.

Consultant – Telecom Specialist December 2014 – April 2015

AECOM/Robert Half Technology, Piscataway, New Jersey

Reviews vendor support contracts and vendor tariffs and negotiates agreements.

Developed business plan to implement TEMS software to automate billing processes and to reduce associated costs.

Audits invoices to ensure accuracy and approves for payment.

Order disconnects of PRIs, Broadband/DSL lines, Ethernet, and analog phone/fax lines for facilities.

Knowledge of IT processes, general controls and project management.

Open and resolve trouble tickets with Telco for circuit and analog line outages.

Manager of Carrier Relations and Telecom Finance October 2013 – December 2014

AnswerNet, Willow Grove, Pennsylvania

Managed network supplier relationships to include service agreements, inventory tracking, billing audits & invoice processing affecting 44 call centers in US & Canada..

Negotiate with vendors for local, LD, Toll Free and International services contracts for telecom services.

Manage the TEMS for efficiency and functionality. Analyze and audit phone service & bills for accuracy and correctness. Works collaboratively with the divisional Finance groups in reviewing purchasing, program compliance, inter-company billing and contractual obligations.

Telecom Billing Manager/ Technical Project Mgr., March 2008 –October 2013

Palette Communications New York, NY, New Jersey, Pennsylvania

Reviewed Telecommunication invoices for all of telephone lines, equipment and mobile devices.

Responsible for all order verifications, and follow ups with vendors.

Controlled processes for repairs, billing and orders.

Telecommunications Engineer/Project Manager, IT Department

CBS Corporation/Viacom. New York, New York, May 2004 to January 2008

Manages telecommunications projects for all of CBS and related affiliates.

Responsible for meeting with vendors and contractors. Oversees (MAC) moves, additions, and changes.

Responsible for setup and installation of telephone, voicemail, and wireless devices, video conferencing and Polycoms.

Coordinates repair orders and trouble tickets.

Prepares and administers budgets and proposals for telecommunications and services.

Maintains vendor relationships, negotiates pricing and monitors vendor compliance with negotiated terms and tariffs.

Reconciles invoices and coordinates vendor bills for payment. Maintains and updates (TEMS) Telephone Equipment Management System database.

Telecommunications Billing Manager (Consultant)

NCS Technologies. Piscataway, New Jersey October 2003 to May 2004

Contracted to work exclusively for Johnson & Johnson Inc.

Analyzed and resolved vendor billing errors. Responsible for (MACS) work orders for company sites.

Responsible for vendor management of customer accounts.

Telecommunications Project Manager (Enterprise Technology)

Goldman Sachs & Co. New York, New York, September 1998 to September 2003

Managed telecommunications needs for the day to day operations, and special projects for a leading Wall Street investment banking firm.

Provides interface between users, technical staff and sub-contractors to ensure proper and timely completion of work.

Prepares and administers work orders (MACS), floor plans, and budgets.

Worked with switchboard operators for equipment training and performance.

Develops and implement procedures. Manage staff, report status to management, conduct performance appraisals.

Reviewed invoices, recovered costs for billing and fraudulent usage charges

Telecommunications Billing Specialist (Consultant)

Winstar Communications, New York, New York, June 1998 to August 1998

Analyzed and serviced customer accounts. Handled billing problems, and recovered outstanding receivables from past due clients.

Project Manager (Information Technology Services)

PNC Bank, N.A., East Brunswick, New Jersey, September 1997 to May 1998

Responsible for the administration of all telecommunications activities for 150 sites throughout Northern New Jersey and the greater Philadelphia metro area.

Supervised the day to day activities of Bell Atlantic, Nortel and other vendors. Managed staff scheduling, training and performance reviews.

Handles all phases of telecommunications projects from planning, scheduling, expediting and completion.

Conducts end-user training sessions on various systems and features.

Maintained and resolved billing issues for all Service Partners in the metro region.

Handled repairs for all equipment and system problems.

Telecommunications Manager

J. Walter Thompson & Company, New York, NY, August 1993 to Sept. 1997

Managed staff supporting telephone, voicemail, repairs, fax, and switchboard operations in multiple locations.

Researched and provided recommendations to increase productivity and implement new systems and upgrades.

Prepared and published monthly telephone directory for J. Walter Thompson and The WPP Group.

Prepared annual budgets, reconciled and approved invoices, and maintained expenditure reports.

Re-engineered and redesigned entire telecommunications department to meet modern standards and to handle increased traffic demands.

Replaced outdated switching equipment and installed voice mail system upgrades.

Re-negotiated contracts with existing vendors, and saved over 800K in annual telecommunications expenses by researching erroneous charges for equipment and services.

Recruited and trained telecommunications staff including telephone switchboard operators

Contract Telecommunications Consultant

Palette Communications Company, Newport News, VA, October 1991 to August 1993

Analyzed and developed cost saving strategies for corporate telecommunication departments.

Researched billing errors and retrieved funds due.

Negotiated long distance carrier service contracts.

Assistant Manager/Senior Communications Analyst

Citicorp/Citibank, New York, NY, March 1987 to October 1991

Applied research and analytical skills to retrieve $1.5 million in erroneous vendor charges for billing discrepancies.

Conducted thorough investigations and maintained detailed documentation.

Assigned responsibility as lead project manager responsible for the installation of the telecommunication

ns infrastructure for the Long Island City headquarters of Citibank.

Received recognition for completing the project on time and within budget.

Handled MAC’s, voicemail requests and repairs.

Maintained billing and inventory records on TEMS.

Responsible for switch programming and implementing feature changes on SL-100 PBX and CENTREX.

SKILLS

Adept in telecommunications systems and technology: DID’s, POTS, BRI’s, PRI’s, MACS, VOIP, TEMS, Repairs Trouble Tickets. Vendor experience: Avaya IP -PBX, CS 1000, OCTEL, Verizon, CENTREX, TCP/IP, IPC, Mobile / Wireless technologies, Sprint, POLYCOM, TANDBERG, (Videoconference), Reuters, ADP, Dow Jones.

EDUCATION

City University of New York Borough of Manhattan Community College

Bachelor of Science Degree in Telecommunications Technology, August 2017 (in progress).

Avaya – Certification on Definity G3 Programming and Feature changes.

Northern Telecom Meridian Training Services, Official Certification on the SL-100 System.

B.C.R. - Certificate - PBX Systems and Technology.

Contact this candidate