Customer Service Data Entry
Resume:
Erica Person
***** *. ********* *******, ** ***72
E: *********@*****.*** P: 708-***-****
To whom it may concern,
I am writing to apply for the open position at your company. I am confident that my skills are well-align with the role, and that I would be an excellent fit for your organization.
I am motivated, reliable, task oriented, efficient and my knowledge of working well with accuracy in a high volume work place is comprehensive and current. My background in Administrative support and Operations Coordinator would make me a valuable asset to your Company.
I believe my experience and track record makes me an excellent candidate for this opportunity. I have enclosed my resume for your consideration. Please contact me via the phone or email to discuss and review the resume.
Sincerely,
Erica Person
*********@*****.***
Erica Person
13610 S. Spaulding Robbins, IL 0472
(708) 733- 2605
Summary
Focus on driving productivity with accuracy, by leveraging strong management skills. Maintain a high volume work environment with excellent customer service skills. Motivated and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve projects and goals.
Highlights
Microsoft Office
Excel Spreadsheet
Attention to detail
Self-directed
Detailed meeting minutes
Multi-phone line capability
Excellent customer service
Dispatcher experience
Create and execute work orders
Achievements
Develop and implement training manuals for ministries, staff and clergy to ensure accuracy and accountability.
Manage and oversee completion of ministry projects within the community
Create individual policies and procedure for ministries
Plan, execute special events for groups 60-200
Maintain and develop and analyze budget plans for ministries and community events
Coordinate, manage and JHOGP yearly workshops, conferences, meetings, agendas and calendars
Work in a variety of setting with of setting with culturally-diverse families and communities
Ability to motivate others towards achieving goals
Work independently with strong sense of focus,task oriented and trustworthy
Manage & Maintain JHOGP crisis program, food pantry, housing development program for families.
Good documentation skills
Experience
Administrative Assistant/Dispatcher
06/1991-06/2015
Advocate Christ Medical Center
Perform diverse technical and administrative tasks in support to Building Operations Departmental Programs.
Support multiple frontline leaders with various administrative needs
Create and implement front office procedure manual
Create & Dispatch work orders
Data Entry
Maintain Dispatchers Computer Management System
Track receipts and maintain petty cash box
Generate Department meeting agenda, meeting minutes, memos, letters and reports
Maintain a file management system front office and off-site filing system
Order office Supplies
Implement CQI( Continuous Quality Improvement) and OI (Operational Improvement) objectives
Excellent customer service standards via phone etiquette, vendor relationships, contractors, project managers, staff and patients.
Operate office equipment
In-take new hires
Various Project Management responsibilities
Create and Implement new hire process and procedure
Survey and create weekly goals to be met to improve overall monthly accuracy in front office
Administrator Support to a multi-management team
Operations Coordinator
01/2000 to Current
Jesse's House of Global Prayer School & Ministry
Manage the resources and staff for JHOGP activities and events, enabling all Staff and Ministries to operate effectively.
Central point person of communication and coordinate operational task.
Productively work with clergy, staff and ministries enforcing JHOGP requirements.
Coordinate & manage project task to ensure project delivery within allotted budget and timeliness.
Evaluate, monitor, record and summarize reports for best options.
Draft meeting and conference agendas and execute follow-ups for meetings & conferences.
Book all traveling and hotel arrangements
Ensure compliance with ministry standard and procedures.
Manage the day-to-day calendar for the Ministry, Board Members and Senior Leaders.
Education
Associate of Science: Business Administration 05/2011
South Suburban College Holland, IL
Business Administration
Skills
Manage, Execute, Excellent Customer Service, Problem Solver, Stable, Database Management, Data Entry, Operate Fax Machine, Copier, Operate Office Equipment, Operate a Multi-Phone Systems, Implement Quality Improvement Standard, Microsoft Office, Excel, Spreadsheet, Phone Etiquette, Implement & Training and Dispatching experience
References
Available on Request
Contact this candidate