High School Professional Experience

M ary Christina Smith (Christy)

** ******* **. ******* ****, IL 62040 Cell Phone: 706-***-****

*.*******.*******@*****.***

Education

The University of West Georgia, Carrollton, GA: Education Coursework

Troup County High School, LaGrange GA: High School Diploma (2005)

Professional Experience

Drury Inn Collinsville, IL May 6, 2015 to November 20,2015

Guest Service Agent

Greet, register, and assign rooms to guests of the hotel. Maintain customer records, accounts and reservation

confirmations. Verify customers' credit, and establish how the customer will pay for the accommodation.

Compute bills, collect payments, and make change for guests. Answering the phone, transferring phone calls and

sending faxes. Record competing hotel statistics; including occupancy and rates. Answer inquiries pertaining to

hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or

entertainment. Manage guest checks, collect cash and process credit cards.

Comfort Inn & Suites LaGrange, GA October 10, 2012 to April 15, 2015

Front Desk Clerk/Night Auditor

Welcomed and greeted guest in a professional manor. Processed checks, cash and credit cards for

payments. Issued room keys and any other accommodations. Night Auditor which includes keeping

hotels books for each day's financial transactions. Balance and audit accounts for accuracy through a

Property Management System. Kept records of room availability and guests accounts. Maintain the

hotel's high standard of service and hospitality. Provide the maximum quality of service to the guests;

addressing complaints with quality results. Verified, organized and filed all updated reports. Training

new employees for shifts one, two, and three. Record competing hotel statistics; which in occupancy

and rates.

C'sons & Mare Sol LaGrange, GA May 25, 2011 to August 25, 2011

Hostess/Waitress

Greet and seat each guest through rotation coordination. Inform customers of daily specials and

answer questions about menu items, making recommendations upon request. Explain how various

menu items are prepared, describing ingredients and cooking methods. Make menu alteration for people

with allergies. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet,

tidying up server station, taking out trash, or checking and cleaning bathroom. Process customer

payments and monitor phone calls for reservations, taking orders and routing calls. Check with

customers to ensure that they are enjoying their meals and take action to correct any problems.

Technical Skills:

Ability to multitask and adjust to changing environments.

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Proficient in computer and software knowledge.

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Excellent communications skills; both oral and written.

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Knowledge of internet, Email tools and fax machines.

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Ability to work in a team oriented environment.

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References available upon request

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