Customer Service Manager
Resume:
MICHAEL W. BULLIS
********@*******.***
PROFESSIONAL EXPERIENCE
JBS USA-Cincinnati, Ohio 2015-Present
(Food/ Meat Industry) Kroger contract
Senior Buyer (vendor managed inventory)
Lead a multiple site team covering 2 plants and 3 disruption centers
Manage a team of 3 buyers in the Kroger buying center.
Maintain a customer service shipping level 98+ percent.
Forecast multiple products across plants for a 99.7% on time delivery.
Coordinate logistics with the plants and DC’s.
ATK Aerospace-Dayton Ohio (Reason for leaving Downsized) 2013-2015
(MRP-Aerospace)
Inventory Control Manager- Supply Chain process lead
Maintained an inventory accuracy of 97.6%
Reduced consumable inventory by 7% in first 12 months
Reduced overall all inventory cost from 17 million to 11 million in first 18 months
Implemented Cycle count process to maintain inventory accuracy
Implemented a preventive maintenance plan on site wide fork trucks
Lead the MRO team on the implementation of MRP for the site.
Refined the Bill of Material development for use with the MRP system.
Co-Author of new configuration process.
Supply Chain Material Planner Role (new role at Dayton site)
Cost Point (MRP system) SME for Dayton location, sitting on the corporate SME committee.
Member of the testing team for IT for roll out and patch testing of Cost Point system.
Authored several job classifications as site standardized work processes.
Supervised small team on day to day operations.
Certified AS9100 auditor
Avantor Performance Materials -Paris Kentucky 2012-2013
(SAP Company- Chemicals) (Reason for leaving- commute 150 miles a day)
Senior Buyer- Master Scheduler /Planner
Develop SAP training documents for Avantor Worldwide.
Implement long term procurement strategy for all chemicals and packaging.
Develop JIT policy to ensure delivery for production.
Manage over 1100 part numbers across 75 vendors.
Lead Team Member on Developing Safety Stock Levels.
Direct a team of 5 buyers with 2 support personnel.
Xetron a division of Northrop Grumman Corporation - Cincinnati, Ohio 2006-2012
(Fortune 500 company Top 100 annually) (SAP Company) (Reason for leaving Downsized)
Master Material Planner/Scheduler
Planner for 8 to 12 programs at one time from a cost of $25K to $5M.
Process shop orders, 75 to 100 on a monthly basis. 100% build on time 4 years.
Supply Chain coordinator for safety stock levels, involving programs and shop supplies.
Coordinate with purchasing to maintain on time delivery schedule.
Evaluate/Implement change notices for projects, related to delivery and inventory impact.
Reconcile, restock returned material from builds internal or external, to maintain accurate inventory.
Trained a staff of 300 engineers on how to optimize the design process for roll out into SAP.
Developed reports to provide visibility for operations;
Coordinate with QA to streamline mass CCA/Mechanical deliveries from dock to stock.
Utilize Six Sigma principles on large production projects to improve delivery along with cost cutting initiatives.
Material Analyst leading close out team, involving financial and inventory reporting.
Michael W. Bullis Page 2.
Makino Machine Tool Company - Cincinnati, Ohio (SAP Company)(Accepted role at NGC) 2004-2006
Regional Planning/Scheduling Coordinator
Developed SAP data analysis for an on time delivery strategy for procurement.
Implemented a redesign process to improve the process from dock to stock to shipment.
Developer of reports to provide visibility for tracking using data pulled from SAP for: purchase orders, machine shipment schedules, setting of safety stock levels, material delivery, expediting tools, shipments.
Team lead in the coordination of delivery involving manpower estimating for repairs/new installs.
Lead Engineering meetings of new design options involving supply chain within SAP.
Process improvement team member assigned to develop new Supply Chain strategies.
(Contractor) GENERAL ELECTRIC COMPANY - Cincinnati, Ohio 2001-2004
(Fortune 500 company Top 10 annually) (SIX SIGMA) (Reason Accepted Full time role)
Supply Chain Spares Fulfillment Leader
Inventory Planner/ Production Control/Customer Account Manager
CAM providing all parts for engine repairs for Miami, Houston and Netherlands Depots.
Schedule/Expedite material needs for Engine repair shops.
Coordinate/ Resolve Logistics issues with the Distribution center.
Negotiate with manufactures to maintain, develop delivery schedules based on repair schedule.
Coordinate with planner’s for material needs while improving on time delivery schedule.
Work Daily Critical Parts List to proactively reduce daily parts shortages.
Lead the Supply Chain initiative for Power Systems Cincinnati.
Plan and Forecast material including short cycle orders, maintaining/improving on time delivery.
Reduced Customer delinquencies by 70% in first 6 months.
Improved on time delivery by 85% in first 6 months.
Maintained improvement levels over 3 year period.
RONAN ENGINEERING COMPANY- Florence, Kentucky, 2000-2001
Purchasing / Inventory Planner/Maintenance Manager
Purchasing/Inventory Planner (Reason for leaving Downsized)
Purchase all facility material while reducing cost by 15% average.
Yearly purchases in excess of 1 million dollars.
Evaluate and approve new suppliers and vendors.
Prepare all shop paperwork; routers, production instruction etc.
Coordinate manpower with shop supervisors based on sales and material deliveries.
Maintain Stockroom valued at $1M, reduced inventory cost from $1.35M to $1M in 3 months.
Implemented new processes for Materials Management involving;
Tracking, evaluating new material
Evaluating new/existing vendors
Shipping / receiving
Stock room process
Cycle counts and
Time Studies
Employee evaluations process
Maintenance Manager
Responsible for facilities of 22,400 square feet building.
Evaluate facilities issues, repair or coordinate outside contractors.
Develop preventative maintenance schedule on HVAC, Fork Trucks, and Machine Shop machinery.
Develop operating procedures and maintain control of plant material/repair needs.
Coordinate new projects, Roofing upgrades, New Digital Phone System, Computer roll out.
Supervisor/Manager
Supervise two stockroom personnel, shipping/packing clerk, and a packing/box builder.
Work with production supervisors to maintain an on time response of material needed for production.
Plan the daily shipments and coordinate the package needs for the day, week and month.
Set up schedules for daily activities, cycle counts, material issue, receiving, kit pulls.
Maintain inventory on all supplies shipping/packing.
Promote Team concepts using Lean and Six Sigma concepts.
Use of time and process studies and information to improve workflow.
Michael W. Bullis Page 3.
POMEROY COMPUTER RESOURCES – Hebron, Kentucky 1999 - 2000
(Procter & Gamble Division Project) (Accepted role at Ronan)
Lead Technician for GO Towers (East)
Maintain strict performance repair numbers for existing equipment.
Average 150 to 200 work / repair orders per month.
10 t0 15 % higher then team average per month.
Maintain the highest customer service ratings for 10 straight months.
Dell and HP certified repair technician.
Responsible for ordering and deployment of all spare parts for GO (east).
GENERAL ELECTRIC COMPANY - Cincinnati, Ohio (Reason for leaving Downsized) 1989 - 1997
Engine Support Operations, division that provided, support to jet engines prior to installation on aircraft.
Electrical Technician, Team leader (1989-1997)
MIL-STD certified Solder and Crimper.
Trained to build and test CCA’s, including surface mount technology.
Certified Cable manufacture, involving various testing formats.
Capable in schematic drawings, wiring lists and other manufacturing documents.
Serve as member of plant-wide Emergency Response Team.
Build test equipment from small hand held testers, to large multi bay test stands.
GENERAL ELECTRIC COMPANY (continued)
Team leader (1990-1997)
Serve as Team Leader on projects of up to 10 people.
Assist team members on projects as needed while nurturing a positive atmosphere.
Maintain status on projects and update production control.
Perform preventive maintenance and maintain maintenance records on existing test stands.
Serve as health and safety specialist for the shop floor.
Developed and edited shop operating practices and safety procedures.
Production Control / Planner (1993-1997)
Develop project planning packages, routers, drawings, ECN’s, kit lists, QA inspections, Gov inspections.
Scheduler of projects, parts and manpower to insure on time delivery.
Prepare and submit proposals for customers, specializing in government deliverables.
Trained in Material requirements planning. (GE Version)
Review inventory control weekly reports for parts ordering system.
Coordinator of finished product to customer in a timely yet cost-effective manner.
Inventory Control of stock room in excess of 500,000 plus part numbers.
Purchasing Agent (1995-1997)
Project Materials Buyer shop supplies, maintenance, fabrication/tool room and facilities.
Submit proposals to vendors and negotiate delivery and price.
Develop outside sources to subcontract work and materials for projects.
Maintain records of cost, performance, delivery / reliability of material.
R/S CHELSEA ELECTRONICS - Blue Ash, Ohio 1988 - 1989
Electronics Distributor.
Lead Inside Sales Representative/Office Manager
Responsible for Inside Sales, Customer relations and office administration.
Developed new accounts involving cold calls and continued growth in existing accounts.
Office personnel trainer focusing on operations and new computer system.
Office Manager and customer service relations representative for any order issues.
EDUCATION
Bachelor of Science, Political Science
Minor, Public Administration
Northern Kentucky University
Associates, Electronics Engineering Technology
Cincinnati State
NPMA Certified: Professional Property Specialist
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