Project Sql Server
Resume:
Jatinder Sehgal
*** ********** ****, ********, *******, L7A 4G9
***************@*******.***
Profile:
I am an ambitious and self-motivated Information Technology Systems Analyst. My ambition and endeavour are to be part of a successful and productive team to deliver project objectives, drawing upon my vast range of skills. I am quick to grasp new skills and concepts. I have the ability to develop innovative and creative solutions to problems. I am able to work competently with my own initiative, able to demonstrate the highest levels of motivation and organisation required to meet tight deadlines. I have the strong ability to perform effectively within a highly pressurised working environment.
Core Competences:
9 Years Unix administration and Perl Scripting experience
VMware Cloud Fundamentals knowledge
Proficient in producing documentation for new software releases, including test plans, conditions and scripts
3rd line support to corporate customers and service engineers
Administration of Panasonic & Javelin EPOS tills systems, using Ethernet/Arcnet Network Hardware
Managing S1 Postilion EFT Transaction Processing Software including EFT Switch, VISA and MasterCard Gateways.
ITIL certified Helpdesk and Zabbix Monitoring experience
Java and SQL server experience
ATM card, software and hardware 3rd line support
Base24 – EPS application operative (managing, set up & administration)
Managing Base24 ACI Payments Manager User Interface.
Managing live Windows payment systems (Postilion), on-line applications and critical batch processing activities
Work Experience
Senior Switch Payments Analyst Wincor Nixdorf (Dartford, UK) September 2006 – January 2016
Duties, Responsibilities & Skills
Monitored Zabbix, Sun Solaris and Base24 – EPS systems to ensure high levels of performance and availability.
Remote Desktop PCI/DSS Server Maintenance. (Setup, managing and administration).
Raised Change request’s with customers (VISA, Link, First Data, BT).
Performed Impact analysis and technical design of changes relating to LINK, Visa and MasterCard card scheme mandates.
Work Experience continued:
Performed annual DR and resilience of key systems, documenting and providing training.
Carried out Daily and Monthly MIS/CRM reporting.
End of day mainframe reporting duties.
Ensured internal and contractual SLA were maintained.
Executed Shutdown, Start-up and back-up maintenance of Live Unix production servers.
Upgraded ATM software, journaling and cash management (on Base24- EPS/Postilion servers).
Set up ATM machines including currency rates and post forex profiles on Postilion.
Special projects:
Created and updated ‘live’ monitoring tools on Zabbix, Postilion and Unix platforms.
Provided UNIX, Base24-EPS and Realtime S1 Postilion software training.
Lead Base24-EPS Link IIN / TC33 IPF Refresh test project and implementation.
2nd Line Technical Support Fujitsu Services (Stevenage, UK) May 2004 – September 2006
Duties, Responsibilities & Skills
Effectively fulfilled Fujitsu contracted Service Level Agreements with the customer.
Motivated and developed, both technically and personally, a team of 9 Customer Support Technicians.
Drew up Technical Information Sheets to be used as part of the "Online-learning Tool".
Installed and configured SQL server and applied SQL scripts to problem solve systems.
Scheduled and executed upgrades and new software rollouts.
Provided senior support to over 2000 Restaurants and Hospitals, which contained over 4000 PCs.
Supported back office Pc's running Windows operating systems.
Managed escalations. Dealt with 3rd Parties and any issues that arise from them.
Supported Microsoft Office, Lantastic, SQL Server, PC Anywhere and Terminal Server.
Managing Cisco routers using ADSL connections, UPS, Laptops and DeskJet/LaserJet printers.
Special projects:
Planned and implemented an upgrade project which was subsequently rolled in over a 100 stores nationwide.
Assisted in the piloting of a new system for applying any system patches before it was to be released in main stream stores.
Helpdesk Administrator Steria Ltd (Hemel Hempstead, UK) August 2001 – August 2002
Duties, Responsibilities & Skills (1 Year work placement)
Provided First Line Support- call logging and monitoring, producing reports and statistics.
Prepared and sent Main Software Releases to customers.
Provided maintenance of Fault Call logging system (LoGoS Direct)
Used Citrix applications to update and maintain Helpmate database.
Set up machines for new users (Ghost & configure machines/Install Lotus Notes/other Software).
Produced training / procedures notes & training new placement students and other helpdesk personnel.
Prepared and sent all Software Release Bulletins to internal staff and customers.
Maintenance of Local Government Solutions intranet.
Special Project:
Automated the Fault Call Logging System using SQL coding.
Education & Qualifications:
BA (Hon’s) (Sandwich) Business Studies
University Of Hertfordshire (UK)
Sept 1999 – June 2003
2:2 Grade - June 2003
Education continued:
GNVQ Advanced Business
Fearnhill School, Letchworth (UK)
Sept 1997 – May 1999
Distinction Grade - May 1999
GCSE's
Fearnhill School, Letchworth (UK)
Sept 1992 – July 1997
7 GCSE Passes (including English & Maths) at grade C and above - July 1997
Interest & Activities:
Prepared and sent all Software Release Bulletins to internal staff and customers
Maintenance of Local Government Solutions intranet
Keen soccer player
Health and fitness
Active member of Sikh Society at university – Football team captain. Treasurer in Final Year
Traveling
IT and computers – Assisted in building PC’s and providing IT support to colleagues
References: Available on request
Contact this candidate