Customer Service Management

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience in management and supervision within the food service and hospitality industries. Is driven to provide exceptional customer service. Possesses excellent communication and people management skills. Reliability and longevity are career highlights. Believes that relationships and meaningful branding are effective vehicles for promoting revenue growth.

ACCOMPLISHMENTS

Customer Service Recognition

Cited for maintaining 0 (zero) deficiencies in cash handling

Recognized for stellar attendance and accuracy

Received many out-standing achievement awards

EDUCATION/TRAININGS

B.A. in Business and Performing Arts

Attended CIA for advanced workshops in menu/wine/table presentation

Honorably discharged United States Marine Corps Veteran

SKILLS

Purchasing/contracts

Inventory control & maintenance

Par inventory management

Microsoft Office Suite: Word, Excel, PowerPoint, outlook

Meeting minutes

Multi-line telephone system

Calendaring/scheduling

Advanced oral and written communication

Data entry

Payroll and invoice submission

Bank reconciliation, A/P & A/R

Travel arrangements

Compliance, safety and OSHA

EMPLOYMENT HISTORY

Party Planner/Catering

Self Employed, Tucson, AZ 12/05–Present

Upsold services by offering additional catering and alcohol packages

Liaised with vendors; wrote contracts and proposals; invoiced clients and vendors

Made bank deposits; created employee schedules

Utilized print and word-of-mouth marketing

Planned concept, catering, and labor within stated budgets ; managed project timelines

Incorporated local entertainment and artists

Managed and supervised daily operations: Staff management, hiring, training,, and objectives

Maintained constant communications with clients using email, telephone, and correspondence

Customer Service Representative

United Airlines, Tucson, AZ 11/99 – 11/13

In charge of Global Services customer satisfaction

Developed a seasonal par inventory management system in order to maintain necessary inventory levels

Met and exceeded sales goals by 30%

Drove sales by suggesting upgraded reservations and services

Consistently cited for: Delivering quality customer service, zero deficiencies for cash handling, attendance and accuracy

Took cash and credit card payments; made reservations and issued tickets

Monitored load management; checked baggage

Monitored boarding and deplaning and made public announcements

Provided connecting flight information and direction assistance

Resolved passenger issues

Received many passenger recognition awards

Additional Experience

Senior Food and Beverage Director

Best Western, Warren, MI 4 Years

Hired, managed, and supervised 168+ staff members. Created employee schedules; handled terminations, and performance reviews

Effectively managed guests relations and customer service utilizing invincible customer service, leadership, communication, conflict resolution and mediation skills

Promoted seasonal menu/wine selections with total concept needs

Provided full communicational skills, harmonizing back/front of the house to our guest’s memorable visit

Airport Terminal Restaurant Manager 3 Years

Boston Logan Airport, Boston, MA

Oversaw the hiring, staffing, training, ordering/par system, and all controllable/non-controllable areas of 7 Logan Airport Terminal B outlets from full service to a Dunkin’ Donut kiosk

Responsible for grand opening of concept restaurant, “Bella Boston,” from conception to years of a good financial/positive adventure

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