Customer Service Professional Experience

Howard Girao CISSP

*** **** **** *** ***** Croton on Hudson, NY 10520

*****@*********.*** 917-***-**** linkedin.com/in/girao

Interactive Systems

Highly motivated, tech-savvy professional with over 15 years’ experience in a fast-paced Marketing / IT environment. Extensive experience as an interface for senior level business and IT executives on web based systems and insurance technology projects. Exceptional analytical ability and commitment to aligning technology and business to generate cost-effective solutions. Certified Information Systems Security Professional (CISSP) and Payment Card Industry Internal Security Assessor (ISA).

Areas of Expertise

IT Team Management

CMS - Sitecore, Umbraco, WordPress

PCI-DSS and PII Administration

Microsoft .Net and IIS Servers

E-Commerce Systems Development

Project Management

Vendor Management

Budget Planning & Authority

Email Bulk Delivery

User Interface Design (UI)

User Experience (UX)

Product Development

MS Project Visio Office

“Not only do you have a thorough and always growing base of knowledge specific to developing, building and managing a website as diverse and complex as ours, but you also have an excellent knowledge of our specific business needs and strategic goals, our various business user groups, and best practices in online, mobile and web-based solutions. That means you can deliver excellent, realistic and rapid response solutions to new business requirements. I am also very appreciative that you remain vigilant and always informed about security protocols and that you are attempting to ensure that systems applications meet the kind of security compliance we expect and demand.”

Lauren Iossa, CMO, ASCAP.

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Professional Experience

2005–Present: Senior Director and Webmaster, ASCAP

Established an in-house team to fill the service and skill level gap offered by traditional enterprise IT. The team brings best in class web based technology expertise to ASCAP’s consumer facing websites and broadcast email efforts with a focus on rapid response to marketing initiatives and business efficiency.

Identified and led initiatives to comply with PCI-DSS, FTC and PII regulations and best practices. Implemented a monthly patching and system remediation regimen to comply with PCI-DSS requirements for all ASCAP.COM public facing properties. Increased awareness of the need to avoid risk with respect to the handling of PII. Designed and implemented processes to comply with FTC best practices.

Led the development of the MusicPro Insurance ecommerce systems. Worked with the business owners to establish the initial business rules and refine the requirements necessary to position MusicPro as a fully self-contained self-service business/consumer system resulting in a reductions of the number of customer service staff from 4 to 1 and significantly improving the customer experience to increase revenue by 44% and customer base 36%

Responsible for creating security policy for MusicPro Insurance and ensuring that employees and vendors acknowledge and adhere to the policy. Hands-on experience implementing monthly ASV scanning and ensure timely remediation to vulnerabilities.

Led implementations of Sitecore CMS, Saleforce and other API Integrations on ASCAP.COM to streamline workflow, reduce costs and improve customer experience.

Manage and oversee day-to-day operations and maintenance of web and database servers, certificates and PCI compliance in the ASCAP.COM and MusicPro Insurance website environments.

Manage projects and work directly with stakeholders to understand their needs, estimate project resources, write the project scope, create wireframes and develop solutions on-time with direct responsibility for budget.

Led a team of web producers, developers, email and video production professionals by coordinating staff assignments, fostering teamwork, directing and coaching, confirming expectations, and providing performance feedback and career development opportunities to ensure that individual and departmental goals are attained; recruit, hired and trained staff.

Howard Girao Page 3

Professional Experience, Cont.

2001–2005: VP Interactive Services, SGW Integrated Marketing, Inc.

Reported directly to the senior partner and led SGW Integrated Marketing interactive department. In a hybrid account representative/manager/technologist role, I had direct responsibility for account relationships, managing client websites and vendor partners.

Provided a superior level of customer service to Maxell Corporation of America on a specialty product website resulting in winning the consumer brands website business.

Managed a stable of 15-20 client websites.

Professional Development

Certified Information Security Systems Professional (CISSP), 2016

Proskauer on Privacy (CLE), 2015

Payment Card Industry Internal Security Assessor (ISA), 2014

Sitecore Certified Professional Developer, 2011

Microsoft .Net Developer Certification, 2006

Education

Bachelor’s Degree, Summa Cum Laude, William Paterson University of New Jersey

Professional Associations

Payment Card Industry Security Council

Technical Skills

HTML CSS Javascript JQuery

Photoshop Illustrator Acrobat

.Net Java C# PHP

IIS7 Servers 2008R2

Paymentech Cybersource

TFS

SQL MySql

SendGrid – RealMagnet

SQL Management Studio

MySql Workbench

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