Customer Service Front Desk
Resume:
Jennifer Saavedra
Objective – To obtain a position as a front desk receptionist where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency.
■ Key Skills and Educational Qualifications
• Highly skilled in performing front desk duties in a healthcare setting
• Well-versed in greeting and interacting with patients and relatives
• Documented success in answering telephone calls on multi-line system
• Well-versed in scheduling patient appointments
• Able to coordinate transportation for patients
• Demonstrated ability to interact with patients, nurses and doctors
• Profound ability to check-in and check-out patients efficiently
• Able to multitask and work in a fast pace environment
• Excellent customer service acumen
• Able to schedule tests and procedures and enter referrals into the system
• Adept at managing busy waiting room
• Bilingual: English/Spanish
•Ability to handle several situations at once with confidence.
•Knowledge of MS office and the operation of standard office equipment.
•High school diploma.
Work Experience/Background
Front Desk Receptionist
2011- Present Miami Pain Clinic Miami, FL
2006- 2011 Dr. Michael Feldman Miami, FL
2002-2011 Doral Pediatrics Miami, FL
• Welcome patients, families and visitors
•Answered telephone
• Screened calls and visitors
• Check in patients
• Verify insurance coverage
• Verify and fill in essential information in the medical record
• Enter patient demographics and insurance information into the system
• Help disable and patients with physical difficulties
• Confirm appointments and get referral information
• Notify the medical assistant when a patient is ready
• Maintain appointment schedules
• Processed charge tickets accurately as patients exit the clinic
• Reviewed tickets for exactness
• Determined suitable fees for services rendered and calculated totals
• Collected right amount from patients, and correctly recorded information
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