Customer Service/warehouse worker/material handler stocker/ Data Entry
Resume:
Apt. # ***
Houston Texas ***36
Phone: 832-***-**** / 713-***-****
Email: **************@*****.***
Jamie Wilson
Objective
To make the most of my job experience and manage efficiently and effectively the goals of the organization in pursuit of my personal achievement.
Education
Oct. 2002 – Oct. 2003 Portmore Heart Academy St. Catherine(Jamaica)
HEART NCTVET Vocational Certificate in Info.Tech/Data Entry Operations
1996-2002 Kingston College Kingston(Jamaica)
Principle Of Business Grade 3
Religious Education Grade3
English Language Grade3
Job Experience
Statistical Institute Of Jamaica Kingston (Jamaica)
June 25th 2002 –Sept 8th 2002
Data Entry Clerk/Receptionist "temporary"
Prepare source data for computer entry by compiling and sorting information; establishing entry priorities.
Process customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enter customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
April 2003- Feb.2006 Geddes Refrigeration Ltd Kingston(Jamaica)
Maintenance Associate
Perform a wide variety of custodial and maintenance duties in order to provide a clean, orderly and safe environment in and around the back room and perform related work as required.
Perform preventative maintenance in and around facility
Clean and sanitize designated areas of a backroom(s) as well as attend to merchandize spills
Identify stains and use proper chemicals for removal.
Remove trash in accordance with established procedures.
Mar. 2006 -Mar. 2009 Mega Mart Supply Kingston
Warehouse Worker
Assist with shipping and receiving.
Unload trucks and “check-in” in merchandises
Prepare orders by processing request and supply orders; pulling materials; packing boxes; placing orders in delivery area
Sort and place materials or items on racks, shelves or in bins according to organizational standards
Open bales, crates and other containers
Verify goods that are intact and report any defects.
Fill orders, operate machine equipment
Maintain safe and clean work environment by keeping shelves, pallet area, and work stations neat; Sweep, dust and mop.
Organize warehouse and work area for orderliness at all times
Oct 2010-June 2013 Xerox
Customer Service Representative/Retail rep.
Interact with customers to provide answers to inquiries involving the company's product and services.
Determine requirements by working with customers.
Answer inquiries by clarifying desired information; researching, locating, and providing information.
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
Sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintain call center database by entering information.
Keep equipment operational by following established procedures; reporting malfunctions.
Update job knowledge by participating in educational opportunities.
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Aug 2013, Feb.9 2016 Walmart
Stocker/Material Handler
Deal with incoming stock deliveries during the day by assisting in unloading trucks from dock, load pack and label.
Sort out received items and make piles according to types of materials
Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered
Ensure that any excess materials are placed in storage rooms
Ensure that items are marked properly before they are sent to the sales floors
Place price tags on items and ensure that barcodes are correctly placed
Stock shelves with items by making sure that items are brought forward
Clean and dust items and shelves
Follow company rules and protocols governing top product placement activities
Assist customers shopping during night hours by providing them with product information
Keep a clean and safe working environment and optimise space utilisation
Ensure that no damaged or expired items are placed on shelves
Gather shopping carts and baskets and ensure that they are in good working order.
Report any damages to shelves, carts or baskets to the supervisor on immediate basis
Skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking & confidentiality. Knowledge to spreadsheet, Microsoft word, excel power point and access
Contact this candidate