Customer Service Manager

ADDRE S S : REHA B C I T Y, CA I RO, EGY P T

MOB : ( + 2 0 ) 1 0 0 6 3 7 0 8 1 0 / ( + 4 5 ) 2 7 4 0 7 7 1 5 EMA I L : MOHAMED . T . R I F AAT@GMA I L . COM

DATE OF B I R TH : 2 5 / 0 6 / 8 7 – P L ACE OF B I R TH : BU LGAR I A NAT I ONA L I TY : DAN I SH

MAR T I A L S TATU S : S I NGL E

MOHAMED R I FAAT

WORKING EXPERIENCE -

Different jobs to gain experience from several sectors in Egypt:

Suez Canal Authority ($400,000 project)

(May 2015 – December 2015)

Designer – Full time trainee (Suez Canal development)

• Landscape design

• Working closely with other professionals like surveyors and civil engineers

• Participation in meetings on the spot

• Ensure construction projects are completed within budget and schedule

• An understanding of all aspects of the design and procurement process

• Site inspections

• Feasibility studies

Ismailia,

Egypt

Rodan Construction ($2,000,000 project)

(February 2015 – May 2015)

Site Architect – Full time trainee

• Working closely with other professionals such as surveyors and civil engineers

• Producing drawings and specifications for construction teams

• Identifying customer requirements and attending meetings on site

• Assessing the impact a building will have on the local environment.

• Ensuring building projects are completed within budget and schedule

• An understanding of all aspects of the design and procurement process

• Excellent interpersonal and presentation skills

• Responsible for specifying the nature and quality of materials required

• BOQ 's

• Site inspection

• Feasibility studies

Hurghada,

Egypt

33 Design – Advertising Agency

(June 2014 – February 2015)

Account Executive – Full time

• Assisted Advertising account manager in managing various projects and necessary modification

• Used the network of the organization to create awareness about the business network

• Communicated prospective clients through emails and phone calls

• Handled the tasks of preparing daily accounts and periodic accounts statement for the clients advertisement project

• Interacted with advertising production department and maintained financial statements for daily activities

• Handled other administrative tasks as required

Cairo, Egypt

Riz Raz (Restaurant) – Manager / Head Waiter (Part Time)

( June 2010– September 2013)

Copenhagen,

Denmark

Riz Raz (Restaurant) – Waiter (Part Time)

( June 2003– September 2009)

EDUCATION -

Egypt, Cairo

2014

The British University in Egypt

accredited by

Loughborough University (UK)

B.Sc in Architectural Engineering

UK, Lincoln 2012 Conservatism and

sustainability at University of Lincoln

Summer Course

Egypt, Cairo 2008 Modern American School of Egypt

Denmark,

Copenhagen

2006 Birkerød Gymnasium

IT SKILLS

Microsoft Office applications– Excellent

Auto CAD - Excellent

Google Sketchup - Excellent

3D Max– Good

Autodesk Ecotect -Good

PERSONAL SKILLS

• Effective communication • Creative

• Efficient problem solving • Customer service oriented

• Self-motivated • Detail oriented

• Capable of working independently as well as part of a team

• Ability to work in a highly confidential and professional manner

• Efficient timekeeping and commitment to the post

LINGUISTIC ABILITIES

Language

Danish Fluent

English Fluent

Arabic Very Good

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