Customer Service Computer Technician
Resume:
Joshua Wood
Baltimore, MD
Dear Recruiter,
I am writing in response to your advertisement for an IT technician. After reading your job description, I am confident that my skills and my passion for technology are a perfect match for this position.
I would bring to your company a broad range of skills, including:
High Analytic Strength for engaging and overcoming challenges.
Proficient wealth of technical knowledge in troubleshooting and configuring computer systems and hardware.
Excellent Customer Service capabilities in providing technical support.
Strong leadership qualities for accomplishing team achievements and working with groups
I would welcome the opportunity to further discuss this position with you. If you have questions or would like to schedule an interview, please contact me by phone at 410-***-**** or by email at ***********@*****.***. I have enclosed my resume for your review, and I look forward to hearing from you.
Sincerely,
Joshua Wood
Enclosure
Joshua Wood
3439 Elmley ave
Objective
Seeking Occupational Opportunity in obtaining job position of Computer Technician or IT support.
Skills
High Analytic Strength for engaging and overcoming challenges.
Proficient wealth of technical knowledge in troubleshooting and configuring computer systems and hardware.
Excellent Customer Service capabilities in providing technical support.
Strong leadership qualities for accomplishing team achievements and working with groups.
Education
CompTIA A+ Certification.
Maryland State High School Diploma
Experience
Freelance Computer Technician
1-30-2015 – Present
Job Responsibilities:
Maintain, configure and troubleshoot stand-alone or network computers for residential and small businesses - Desktop or laptop
Installing and configuring switches, routers, network printers, and internal components for various IT solutions.
Monitoring networks, securing connectivity and accessibility of network resources.
Diagnostic solutions, repair, and replacement of Computer hardware.
Skills:
Daily opportunity to utilize extraordinary customer service attributes.
Strong diagnostic and analytic troubleshooting capabilities.
Usage of installation and repair competencies.
Implementation of configuration and maintenance proficiencies.
Laureate International Universities
Help Desk Support Technician
July 27 2015 – January 29 2016
Job Responsibilities:
Respond and triage inbound calls and emails.
Responsible for managing user access including service incidents, events, problems, access management, or request fulfillment activities.
Refer requests and coordinate resolution of user issues with proper departmental groups and services.
Troubleshoot and resolve end-user tickets with speed and efficiency involving, network triaging, application functionality, and hardware solutions.
Skills:
Troubleshooting and installing LAN networks:
- Network patch cables/connections
- Network cable drops/ports
- Wired/wireless internet connectivity
- VPN connection
- Proxy server settings
Operate and troubleshoot Mac OS X:
-Mac OS X 10 Yosemite and below
Operate and troubleshoot Windows 7 8 10
- System/Boot Startup issues > System files/CMOS/Virus
- System Performance >Functionality / Speed/Response
- Install/uninstall and troubleshoot Client software:
- Network Authentication
- Mapping/Connecting network drives
- Adding Host files
Troubleshoot Hardware issues and connections:
- Network Printer
- End-user Monitor
- End-user Docking Station
- End-user Laptop
- End-user Mouse or Keyboard
Accomplishments:
Highest Resolution Rate: Top Achiever in tickets closed (over 600 incidents closed in a month)
Fastest Resolution Rate: Top Performer in achieving quickest resolution in incidents closed.
Lowest Escalation Rate: Resolving over 70% percent of incidents received.
Freelance Computer Technician
March 26 2015 – July 27 2015
Job Responsibilities:
Maintain, configure and troubleshoot stand-alone or network computers for residential and small businesses - Desktop or laptop
Installing and configuring switches, routers, network printers, and internal components for various IT solutions.
Monitoring networks, securing connectivity and accessibility of network resources.
Diagnostic solutions, repair, and replacement of Computer hardware.
Accomplishments:
100% customer satisfaction. Utilization of excellent communication and technical competency to deliver target solutions to clients for computer operation and networking challenges.
Customer experience>Simplifying Resolutions:
-A client presented to me a corporate laptop running Windows 7 Professional 64-bit. The client explained the issue of specific Windows XP applications not running on the system. I simply informed the client of the virtual environment solution of Windows XP mode. This is a free download in which can be installed on the client laptop running Windows 7 Professional OS. I verified the client system met the additional system requirements and implemented the solution.
After, configuring the applications to work in the virtual XP mode, the customer was extremely satisfied not having to discard these familiar programs with the upgrade to windows 7.
Skills:
Daily opportunity to utilize extraordinary customer service attributes.
Strong diagnostic and analytic troubleshooting capabilities.
Usage of installation and repair competencies.
Implementation of configuration and maintenance proficiencies.
Walgreens Co.- Assistant Manger
April 2006 – March 25 2015
Job Responsibilities:
Responsible for implementation and execution of extraordinary customer service and goals.
Problem solving and finding solutions to operational challenges.
Managing task assignments and completion.
Performing administrative procedures as monitoring and completing reports.
Maintain proper cash handling and currency practices.
Order management and proper maintenance of merchandise.
Scheduling and Staff hiring.
Accomplishments:
District Leader of customer service awards and achievements.
Leading Top 3 stores in suggestive sale items in district.
Increase of store profitability and gross income.
Skills Used:
Proactive problem solving and critical thinking abilities.
Enacting exemplary Customer service strategies.
Daily motivating and encouraging staff
Exemplifying resolution of conflict competencies and techniques.
Organizational and preparatory structuring skills.
Illustrate operational leadership and strong administrative knowledge.
Contact this candidate