Sunil Dixit

Ph: +918*********, +919*********, Email- actump@r.postjobfree.com

First Floor- N – 20, Vijay Vihar, Uttam Nager, Delhi-110059

Career Objective:

To work in an organization which offers continuous challenges and excellent growth prospects as well as to enhance my pre-existing skills and learn new ones.

Professional Summary:

Professional with more than 6 Years of Experience in Banking and Service Industry

Education:

Science Graduate from, Devi Ahilya Vishwavidyalaya, Indore

Professional experience:

Company: HDFC Bank Ltd.

Designation: Assistant Manager

Duration: Nov. 2012 to March 2015

Work Profile:

Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors.

Handling Non-Cash transactions like DD/MC/TC, RTGC/NEFT/FT etc.

Processing of salary uploads and FD closer /Account close.

Management of clearing / collection cheques/FCY cheque collections.

Manually preparing the collection schedule for outstation cheques and bills, passing contra entries in the system at the time of booking and realizations, settlement of realization proceeds and recovery of collection charges.

Reporting of Suspense accounts, deferred accounts, accounts payable/receivable, Reconciliation and maintenance of suspense accounts register, as per the required format ad filing them.

Monitor large amount movements and report them as per reporting schedule.

Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintence of AQB etc.

Company: Y-Axis Solutions Private Limited.

Designation: Process Coordinator

Duration: July 2010 to April 2012.

Work Profile:

Coordinate to corporate office regarding clients query & documentation

Handling the Refund & conversion Cases and coordinate between Corporate office & other branches

Filling the Application forms & reviewing the errors/corrections.

Attend the walk. In client and discussed about their process issue.

Retain the Customers and save the sell.

Company: Sparsh BPO Service Limited.

Process: HDFC Standard Life Insurance Company Limited

Designation: Customer Service Associate.

Duration: From Jan 2008 to July 2010.

Work Profile:-

Handling inbound calls and providing information asked by the policy Holders.

Making the welcome calls for the new policy holders and explaining the entire plan Details.

Reverting to the mails send by the customers on several issues.

Handling the Escalations and Forwarding to the concern department for the resolution.

Professional Achievements:

Awarded as over all Top performer for month among 60 agents.

Awarded for Top Quality score.

Received an Appreciation mails from customer

Promoted as a Process Trainer, looking after a Team of 20 people

Skills:

In-depth knowledge of Banking policies and process {cash, clearing, remittance, reconciliation, KYC,AML}

Have excellent communication skills, both oral & written.

Skillful in maintaining public relations with customers.

Computer Skills:

Operating System: DOS, Windows 98/2000/Vista

Application Software: Flex cube, Life-Asia, MS Office :{ Word, Excel, PowerPoint} MS Outlook

Personal Details

Date of Birth: 21st January 1979

Language Known: Hindi & English

Marital status : Married

Hobbies: Traveling & Playing Cricket

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