Sales Customer Service
Resume:
Felicia L. Plummer
Raeford, NC 28376
*********@*****.***
Objective
To obtain a job within Administrative to Executive Assistant that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Professional Experience
9/2013 – 6/2015 Apogee Physicians Fayetteville, NC
Patient Information Coordinator
Supporting several physicians on an administrative level
Data entry of patient information for billing
Distribute final rounding list to clinicians, floors, and nursing stations
Patient Visits – every patient every day
Gather documents from Medical Record to file (H&P, Discharge Summary, CNN, etc.)
Verify insurance
Verify documents faxed to PCP
Liaison between hospitalists, hospital staff, and Apogee Corporate offices
Administrative duties as assigned. Schedules, note taking, meeting set up etc.
Additional duties as assigned
8/2008 – 8/2012 VISIT FLORIDA Tallahassee, FL
Sales Administrator
Provide administrative and clerical assistance to Executive Vice President of Sales & Marketing, Director of Sales, Director of International Sales & Marketing.
Travel reimbursements for International and Domestic sales staff.
Convert foreign currency.
Travel arrangements for International and Domestic sales staff.
Provide any range of assistance in planning and implementing projects and events as requested.
Receive and process accounts payable/receivable for all sales events.
Support remote office personnel.
Support new international markets to review opportunities and communicate with travel industry professionals in defined foreign markets as requested.
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6/1999 - 9/2006 RH Donnelley Tallahassee, FL
Telephone Account Representative
Selling yellow page advertising over the phone.
Set appointments with customers to go over their current advertising program and create a more cost effective and useful program that fits those customers’ needs.
Sell advertising to new customers that aren’t currently advertising
Administrative Assistant
Division Manager Support, perform bonus submission, bill reconciliation’s.
Pull and distribute system reports, ordering/distributing directories and maintain in office storage.
Assist sales management with rallies/kickoffs/presentations.
Office equipment maintenance, sales training and travel arrangements, new hire document processing, field office setup, certificates/awards.
Sales Support Associate
Accurately process contracts and assisting with tasks generated by selling telephone directory advertising.
Special projects, coordination of contracts, pulling and distributing system reports, research and back-up customer support assistant.
1993 - 1998 Richmond Heights Middle School Miami, FL
School Clerk/Administrator Secretary
Secretary to Assistant Principal, responsible for all data entry including attendance.
Heavy word processing and operation of 12-line switchboard.
Created and designed new Certificate of Accomplishment (Honor Roll, C.O.P.S Program, 500 Role Model and Perfect Attendance).
Computer Skills
Microsoft Office 2013 (Word, Works, Excel, Outlook, Calendar, Access, Publisher, Powerpoint)
Quicken
QuickBooks
General Ledger
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