Technical Support Active Directory

BRIAN N. CARPENTER

Brampton, ON L*T *A* 647-***-**** ********@*****.***

SUMMARY

A business-oriented I.T professional with Windows Server, SCCM, Citrix and VMware knowledge and experience, gained in financial, government and big-business sectors. I have been involved with in-depth Windows migrations from XP to 7 and 8.1; Office 2010 and 365; utilizing systems analysis, requirements gathering, design and troubleshooting. I overcome organizational constraints by actively aligning technology solutions to business needs.

EXPERTISE

●Active Directory

oImplementing Windows 2003, 2008 and 2012 R2 Domain Controllers

oCreating forests, domains, and sites

oPlanning an administrative delegation strategy, and OU structure

oSet an Active Directory forest and domain functional levels, based on requirements

oCreation of all user accounts in Active Directory

●SCCM

oSite servers, patching, and software deployment

oManaging client devices

oInventory management and software metering

oBoundary and resource management

oReporting data/information

oConfiguring packages and programs to Distribution Points

oOperating system deployments

●Citrix

oInstallations and configuring Citrix XenApp 6.5

oInstalling Citrix hosting and Citrix Web Access for client access to published applications and content

●VMware

oESXi management

oHardware monitoring and configuration

oMaintaining a consistent virtual-infrastructure

ovMotion migration from one server to another

EXPERIENCE

Senior Technology Analyst - CIBC

Toronto, ON / May 2015 - Current

Responsibilities: Windows 7 Migration/Software Release and Administration

●Windows 7 migration project across all Toronto offices

●Requirements gathering of user and department base

●Utilizing SCCM to push images based on user and department needs

●Managing hardware inventory coming in and out of CIBC’s possession

System Administrator/Tier II Support – ATOS (PanAm Games)

Toronto, ON/March 2015 – May 2015

●Exchange, SharePoint and Active Directory administration

●Utilizing SCCM to push images based on departmental and user requirements

●Managing user cell phone accounts and hardware with Bell

Tier III Analyst - BMO

North York, ON / Dec 2014 – Mar 2015

Responsibilities: Win 7 Migration/Software Release and Administration

●Computer migration deployment project from Win XP to Win 7 using SCCM

●Installing Collections\software packages and advertisements, running scripted packages and Task Sequences using SCCM to deploy to the end user.

●Silent installations using MSI, MST and EXE

●SCCM Client repairs

●Registry edits, and ODBC configurations

●Administrated Active Directory for users

●Maintained and configuring of all office printers and other peripherals

●End-User data backup and profile rebuilds

Control Desk Administrator/Tier II Technical Support Analyst - IBM

Markham, ON / Nov 2013 – Dec 2014

Responsibilities: Win 8.1 and Office 365 Migration and User/Server Support

●Computer deployment from Win XP and Win 7 to Win 8.1

●Deployment applications using Advertisements, and running scripted packages

●Migration to Office 365

●Manage Server uptime and application availability

●Follow management escalation procedures server & applications problems of significant impact

●VMware server resets, Citrix troubleshooting, Active Directory account management, mainframe access, VPN/RSA remote server access

Deployment/Deskside Support – Compugen

Feb 2013 – Nov 2013 / Richmond Hill, ON

Responsibilities: Win 7 Migration and Troubleshooting

●Monitoring and troubleshooting users issues during a Windows 7 migration

●Support Exchange mail accounts, laptop imaging issues and compatibility errors, resolving clients iOS, Android and BlackBerry Exchange mail server setups & more

●Configure and maintain all laptop, desktop, printers and fax machines within the company.

●Respond to internal user request for technical support on day to day basis.

●Installed and configured windows operating Windows 7 profile rebuilds

●Provide helpdesk support and resolve problems to the end user's satisfaction

●End-User data backup

Deployment Support Analyst – Bank of Nova Scotia

Oct 2012 – Nov 2012 / Scarborough, ON

Responsibilities: Win 7 (64 bit) Migration Compatibility Support

●Troubleshooting compatibility of legacy banking software on corporate clients’ end user environments with the roll out of 64 bit Windows 7 in their environments (Resolving and troubleshooting issues surrounding the Win 7 roll out).

Technical Support Analyst - eHealth Ontario

Apr 2012 – Sep 2012 / Toronto, ON

Responsibilities: Monitored Server and Network Health

●Monitored for network outages and threats at hospital and doctors’ offices across Ontario

●Paged service technicians advising of outages or potential outages.

●Assisted w/ WiFi and router reboots

●Created outage tickets (via BMC Remedy) for Blackberry users and internal IT staff

Technical Support Analyst – Bank of Nova Scotia

Dec 2006 – Sep 2011 / Scarborough, ON

Responsibilities: Software & Day-to-Day Desktop Support

●Respond to internal external client requests for technical support, configuring and resolving various devices and software issues.

●Administering user accounts based on privileges and access needs

●Escalating critical issues via phone and ticketing systems

●Obtaining business needs and requirements with transactions payments issues

EDUCATION

Infrastructure Analyst Post-Graduate Diploma - NetSoft Communications Inc.,

2014 - 2015/ Mississauga, ON

●Installing and Configuring Windows Server 2012

●Administering Windows Server 2012

●Configuring Advanced Windows Server 2012

●VMWare vSphere: Install, Configure, Management [5.5]

●Managing App and Desktop Solutions with Citrix XenApp 6.5

●Deploying System Center 2012 Configuration Manager

●Administering System Center 2012 Configuration Manager

Business Analysis - IIBS

2010 -2011 / North York/Mississauga, ON

●The System Development Life Cycle

●Planning and Eliciting Requirements

●Managing Risk

●Stakeholder Analysis

●Defining Business Need

●Assess Capability Gaps

●Define Business Case

●Assess Proposed Solution

●Evaluate Solution Performance

Bachelor of Commerce in IT Management - Ryerson University

2001 - 2006 / Toronto, ON

●APPLIED FEASIBILITY ANALYSIS

●ECONOMIC DEVELOPMENT

●INFORMATION SYSTEM SECURITY & CONTROL

●CONCEPTS OF E-BUSINESS

●IINFO TECHNOLOGY & STRATEGIC MANAGEMENT

●HUMAN RESOURCES MANAGEMENT/HRIS

●APPLD ORGNZL PRBLM SOLVING & REPORT WRITING

●SAP & ENTERPRISE SOLUTIONS

●THE IT-ENABLED SUPPLY CHAIN

●PROJECT MANAGEMENT OF IT & T

●BUSINESS COMMUNICATION

●BUSINESS PROCESS DESIGN

●DATA COMMUNICATIONS NETWORK DESIGN

●INTRODUCTORY MICROECONOMICS

●DATABASE ANALYSIS AND DESIGN

●INTRODUCTORY MANAGEMENT ACCOUNTING

●INTRODUCTORY MACROECONOMICS

●MANAGING INFO. SYSTEMS & TELECOMM

CERTIFICATIONS

MCSA - Microsoft

In Progress

Workforce Mobility - VMware

2013

Business Analyst Certification - IIBS

2011 / North York, ON

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