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clerical / data entry/ customer service

Location:
Madison, AL
Posted:
March 07, 2016

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Resume:

Connie Eakin

**** **** ***** ****

Harvest, AL **749

256-***-****

actudv@r.postjobfree.com

Office Administrative and Customer Service Representative

Profile:

I am a very organized and a hard working individual with strong skills in clerical and office duties, with 7 years of experience working in an insurance office. I am service-oriented, delivering high quality customer service by accurately assessing clients’ needs and recommending the most useful things that would make the client happy. I’m friendly, enthusiastic, and attentive, achieving customer service satisfaction and making sure that the client’s questions or problems have been solved honestly and accurately. I am efficient in answering client’s inquiries and managing and completing all of the clients’ needs.

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Key Strengths:

Strong client relations

Accurate and detailed

Professional and mature

Customer Service

Typing Skills

Clerical Functions

Office Experience

Multi-tasking

Data Entry Skills

Fast Learning

Making & Receiving telephone calls

Education Background:

Scottsboro High School diploma

Scottsboro, AL 35769

Graduated in 1987

Work History:

Southeastern Insurance, Madison, AL

2007 to 10/15/2014

Described product to customers and accurately explained details

Politely assisted customers in person and via telephone

Entered data into computer in a timely and accurate manner

Scanned documentation and entered them into the database

Obtained scanned policies and uploaded them into the computer system

Modeled exceptional customer service skills and in a appropriate time frame

Collected premiums on or before effective date of coverage

Calculated quotes and educated potential clients on insurance options

Evaluated the accuracy and quality of data entered into the agency computer

Addressed customer inquiries and complaints each week

Maples Industry, Scottsboro, AL 35768

Slip Sheet Assembler

2004 to 2007

Picked orders from inventory locations

Set up station by receiving picking and packing order and gathering packing materials.

packed boxes with rugs to match the order form for a company

Tate’s BBQ, Scottsboro, AL 35769

Waiter

2001 to 2003

Assisted in maintaining preparation and service areas in a sanitary condition

Cleaned and sterilized equipment and facilities

Maintained daily cleanliness of broiler and fryers

Filled beverage and ice dispensers

Greeted each customer with friendly eye contact

Helped with preparation, set-up, and service

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

Cash Register

First National Bank, Scottsboro, AL 35768

Data Entry Clerk

1987 to 1998

Collected the checks and deposits from all of the tellers

Entered the amounts into a computer to make sure that each transaction balanced correctly

Career Experience:

I have almost 8 years’ experience working in an insurance office where sold home, auto, life, commercial auto and farm policies. I was the person that was responsible for answering all of the phone calls and helping clients with questions or changes that they may have needed on their policies. I quoted and wrote all of these types of policies along with doing all of the data entry, calling and selling and collecting their down payments and then processing all of the applications, photos, signature pages and the down payments. I love office work and I don’t mind a fast paced environment. I love to stay busy and I am very dependable and reliable person. I have also worked in the banking industry in the computer room and I worked there for about 11 years where I done data entry and balanced the transactions. I have about 19 years of data entry experience and I love working with people and learning new things. I am a fast learner and a very determined person to learn and do my job to the best of my ability. I love working with people and I can get along with anyone.



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