clerical / data entry/ customer service
Resume:
Connie Eakin
Harvest, AL **749
***********@*****.***
Office Administrative and Customer Service Representative
Profile:
I am a very organized and a hard working individual with strong skills in clerical and office duties, with 7 years of experience working in an insurance office. I am service-oriented, delivering high quality customer service by accurately assessing clients’ needs and recommending the most useful things that would make the client happy. I’m friendly, enthusiastic, and attentive, achieving customer service satisfaction and making sure that the client’s questions or problems have been solved honestly and accurately. I am efficient in answering client’s inquiries and managing and completing all of the clients’ needs.
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Key Strengths:
Strong client relations
Accurate and detailed
Professional and mature
Customer Service
Typing Skills
Clerical Functions
Office Experience
Multi-tasking
Data Entry Skills
Fast Learning
Making & Receiving telephone calls
Education Background:
Scottsboro High School diploma
Scottsboro, AL 35769
Graduated in 1987
Work History:
Southeastern Insurance, Madison, AL
2007 to 10/15/2014
Described product to customers and accurately explained details
Politely assisted customers in person and via telephone
Entered data into computer in a timely and accurate manner
Scanned documentation and entered them into the database
Obtained scanned policies and uploaded them into the computer system
Modeled exceptional customer service skills and in a appropriate time frame
Collected premiums on or before effective date of coverage
Calculated quotes and educated potential clients on insurance options
Evaluated the accuracy and quality of data entered into the agency computer
Addressed customer inquiries and complaints each week
Maples Industry, Scottsboro, AL 35768
Slip Sheet Assembler
2004 to 2007
Picked orders from inventory locations
Set up station by receiving picking and packing order and gathering packing materials.
packed boxes with rugs to match the order form for a company
Tate’s BBQ, Scottsboro, AL 35769
Waiter
2001 to 2003
Assisted in maintaining preparation and service areas in a sanitary condition
Cleaned and sterilized equipment and facilities
Maintained daily cleanliness of broiler and fryers
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Cash Register
First National Bank, Scottsboro, AL 35768
Data Entry Clerk
1987 to 1998
Collected the checks and deposits from all of the tellers
Entered the amounts into a computer to make sure that each transaction balanced correctly
Career Experience:
I have almost 8 years’ experience working in an insurance office where sold home, auto, life, commercial auto and farm policies. I was the person that was responsible for answering all of the phone calls and helping clients with questions or changes that they may have needed on their policies. I quoted and wrote all of these types of policies along with doing all of the data entry, calling and selling and collecting their down payments and then processing all of the applications, photos, signature pages and the down payments. I love office work and I don’t mind a fast paced environment. I love to stay busy and I am very dependable and reliable person. I have also worked in the banking industry in the computer room and I worked there for about 11 years where I done data entry and balanced the transactions. I have about 19 years of data entry experience and I love working with people and learning new things. I am a fast learner and a very determined person to learn and do my job to the best of my ability. I love working with people and I can get along with anyone.
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