FRINCES AUDREY M. REDON

Home Address Mobile Number e-mail Address

*** ********* *******, +639********* actudu@r.postjobfree.com

San Miguel, Sto. Tomas, actudu@r.postjobfree.com

Batangas

EXPERIENCE Workforce Coding Associate. January 26, 2015 – present

Asurion Techlog Center Philippine

Carmelray, Calamba, Laguna

Respond to supervisors coding requests through email within 24-hrs TAT

Add and remove the agents and/or groups in the CMS

Tag the agents as Terminated in IEX

Move the agents from one supervisor/manager to another in Aspect

Follow the standard operating procedures depending on the LOB

Prepare a coding process workflow in accordance with the available standard operating procedure both in DTV/Retail and Mobility.

Provide daily SOD Report and EOD Report in DTV/Retail to the immediate supervisor

Provide daily Productivity Report in DTV/Retail to the immediate supervisor

Attend to Ad Hoc duties in Audit and Bulletin Board Committee

Act as a mentor; identify education opportunities; and deliver education and training to team members to ensure consistency and accuracy of processes and procedures and levels of service and quality

HR Shared Services Specialist. July 10, 2014 – January 23, 2015

ARVATO CORPORATION

5th Floor, E-Commerce Plaza, No. 1 Garden Road, Eastwood City, Bagumbayan, Libis, Quezon City

Overall Responsibilities:

Compensation and Benefits Administration

Manage the compensation and benefits administration process (statutory and company-initiated).

Ensure that employees and new hires are enrolled with SSS, BIR and PhilHealth on a timely manner

Regularly review processes to identify gaps and provide recommendations to bridge inefficiencies.

Ensure that all issues and concerns are dealt with on a timely manner

Attend to, investigate and implement necessary actions to address escalated inquiries and concerns and escalate complex issues to higher management as necessary

Keep updated on industry or HR trends and practices pertaining to compensation and benefits administration

Coordinate with various units to follow up on unresolved concerns.

Ensure required documentation are in place for all pay related transactions for audit purpose

Provide assistance to HRSS manager in the implementation of Comp and Ben programs.

Perform other tasks and responsibilities assigned by Management

HRIS & Personnel File Management

Oversee the proper turnover of personnel file from recruitment upon hire and ensure that 201 files of employees are complete

Oversee the annual/quarterly and monthly Personnel file held on HR files, both manual and electronic

Provide monthly audit and update to the HRBP on the status of pre-employment requirements for new hires and employee ensure 100% employee compliance

Ensure data is entered in the appropriate HR systems upon request of HR customers in an effective and accurate manner

Interacts with other departments for data transfers (e.g. Payroll movements, etc.)

Issue certificate of employments as requested.

File all incoming employee documents in 201 folders-Organise the 201 file cabinets/rooms

Archive 21 files of separated employees

Ensure employee files are controlled, complete and accessible to authorized parties.

Scan 201 files for soft repository

Assist in providing document requirements for all types of audits

Ensure completeness of endorsed documents prior tp acknowledging receipts for audit purposes

Travel Desk

Oversee the site travel desk to ensure that approved employee international and domestic travels are taken care of and handled properly

Ensure timely coordination with accredited vendors(travel agencies) in providing competitive rates for hotel and airline booking for travelling employees

Request approval for travel cost such as Visa processing, airfare, hotel accommodation, per diem of travelling employees

Ensure that Visa and Permits of expat employees are in place

Issue documents needed for Visa application such as guarantee letter, COE, etc.

Senior HR Specialist - Timekeeping. August 30, 2012 – March 15, 2014

FUNDLINE FINANCE CORPORATION

TPI Bldg., EDSA cor. Harvard St., Brgy. Pinagkaisahan, Makati City

Over-all in-charge of Timekeeping including issuance of attendance violations and preparation of attendance reports

Supervise Timekeepers monitoring the attendance of branch employees

Submit weekly Transactional Report and Disciplinary Action Report

Submit DTR Summary every cut-off period to the Payroll Section

Submit month-end reports and dashboards

Submit list of employees entitled for VIP (employees with perfect attendance)

Submit Employees Attendance Record

Issue memorandum for employees with Habitual Tardiness, AWOL and other attendance-related violations

Do surveys and benchmarking on company benefits

Create guidelines and revise policies

Attend to employees’ queries and complaints regarding Timekeeping

Orient on-boarding employees regarding Attendance and Work Schedule

Encode manual DTR, Request for Overtime, Application for Leave of Absences and Official Business to HRIS

Monitor Corporate Kiosk

Make parallel testing to the current versus the new HRIS system

Submit reports as requested

Other ad hoc duties

HR Staff. April 1, 2008 – June 23, 2011

YAMAHA MOTOR PHILS., INC

Lots 1&2, Block 17, Phase 1, LIMA Technology, Center, Malvar, Batangas

Timekeeping and tracking of attendance of LIMA-based employees

Prepare monthly absences and tardiness reports

Prepare monthly productivity & attrition report

Monitor government mandated benefits

Act as a central depot for all employees’ queries and complaints

Orient new employees regarding company rules and regulation

Prepare show causes and disciplinary action memos

Transmit document to government agencies

Serve certifications, ID’s, pay slips, medicines, office supplies and uniforms

Prepare and monitor 201 files

HR Clerk. August 21, 2007 – January 18, 2008

FORT WAYNE WIRE DIE (PHILS.), INC.

2/F Bldg. A-3, 1st Street, FPIP, Sta. Anastacia, Sto. Tomas, Batangas

Encode labor credits

Monitor government mandated benefits

Act as a central depot for all employees’ queries and complaints

Orient new employees regarding company rules and regulation

Prepare show causes and disciplinary action memos

Schedule and monitor shuttle service trips

Transmit document to government agencies

Organize company activities and outings

Serve certifications, ID’s, pay slips, medicines, office supplies and uniforms

Replenish office supplies and prepare purchase orders

Make weekly inventory of office supplies

Prepare and monitor 201 files

HR Assistant II. September 25, 2006 – August 15, 2007

LIMA LOGISTICS SERVICES, INC.

4/F Karrivin Plaza, 2316 Pasong Tamo Ext., Makati City

Timekeeping

Assist in payroll, compensation and benefits

Act as a central depot for all employees’ queries and complaints

Compute payroll and transaction per trip of drivers

Prepare payment requests

Transmit documents to Makati office and to other government agencies

Serve certifications, ID’s, pay slips, medicines, office supplies and uniforms to all employees

Prepare and monitor 201 files

HR Staff. March 16, 2005 – July 31, 2006

AICHI FORGING CO. OF ASIA, INC.

Bo. Pulong, Sta. Cruz. City of Laguna

Timekeeping

Update manpower and man hour for DOLE report

Assist in administering wages, compensation and benefits in accordance with CBA

Act as a central depot for all employees’ queries and complaints

Orient new employees regarding company rules and regulations

Administer and interpret personality tests - PSYCHOMETRICIAN

Serve trip tickets or itinerary forms

Coordinate and transmit documents to government agencies such as SSS, BIR, HDMF, PhilHealth and DOLE

Issue memorandums, certifications, identification cards, newsletter, canteen chits, incentive tokens, rice subsidies and other incentives to all employees

Monitor Employees under probationary status

Process promotions, transfer and termination of employees

Assist in company activities such as Sport Fest, Company Outing, Company Anniversary, Company Awareness, Christmas Party, etc.

Prepare and monitor 201 files

HR Assistant. September 9, 2004 – March 15, 2005

DRBS GLOBAL SEARCH SERVICES

National Highway, Real St., Calamba City

Same as the above

EDUCATION Masters in Public Administration. June 2007 to December 2013

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Sta. Mesa, Manila

BS Industrial Psychology. June 1998 to April 2002

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Sto. Tomas, Batangas

TRAINING I.E.L.T.S. Preparation and Call Center Review. May to June 2012

East and West Corp.

229 Rizal Street, Alaminos, Laguna

SKILLS Computer skills (Microsoft OS: Word, Excel, PowerPoint and Access; Other softwares: Portable Timekeeper, BFlex, Attendance Management System, Kronos, etc.)

Analytical and organizational skills

Interpersonal skills

LICENSES License Real Estate Appraiser. August 2015

License Real Estate Broker. May 2015

ELIGIBILITY Civil Service (Professional) Second Level Eligibility. April 2013

Civil Service (Sub-Professional) First Level Eligibility. June 2002

PERSONAL DATA Birth Date : April 11, 1981

Place of Birth : Marikina, Metro Manila

Nationality : Filipino

Civil Status : Married

Religion : Iglesia Ni Cristo

Gender : Female

Height : 5’3

Weight : 100 lbs.

REFERENCES Ms. Shierly D. Exconde

Senior Staff - Logistics

Yamaha Motor Philippines Inc.

Lots 1&2, Block 17, Phase 1, LIMA Technology, Center, Malvar, Batangas

+63-928*******

Ms. Liezel Cruzat

Payroll Staff

Yamaha Motor Philippines Inc.

Lots 1&2, Block 17, Phase 1, LIMA Technology, Center, Malvar, Batangas

+63-921*******

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