Customer Service Manager
Resume:
Sam Valles
**** **** ******* *****, *** Jose, CA 95136 408-***-**** 408-***-****
*********@*****.*********:*********@*****.***
mailto:*********@*****.***
Professional Qualifications
I am a results-driven manager offering experience directing Operations, Customer Service, Manufacturing, Logistics, Quality Assurance and New Product development. I have experience in several technical disciplines, including digital, analog, RF, software, network, chemistry, and telephony systems. My strongest skill set is in execution, and improving existing resources.
Career Synopsis
Freedom Enterprises
Manufacturing Manager 2014-Present
Freedom is a manufacturer of herbal pharmaceuticals.
Key Responsibilities
●Managed and supervised Manufacturing personnel.
●Development of manufacturing and business processes.
●Facility planning and development. (relocated company twice)
●Managed P&L.
●Managed maintenance on all capital equipment.
Forno Bravo
Manufacturing Manager 2013-2014
Forno Bravo is a manufacturer of commercial and residential pizza ovens and accessories.
Key Responsibilities
●Managed Sales and Customer Service Groups.
●Managed and supervised Manufacturing personnel.
●Development of manufacturing and business processes.
●Facility planning and development.
●Developed customer service scripts and training documents.
●Managed P&L.
PAX Water Technologies
MAnufacturing Manager 2010-2012
PAX Water Technologies is a manufacturer of Municipal water tank mixing and chemical injection equipment
Key Responsibilities
●Developed and implemented all manufacturing and procurement processes and procedures.
●Managed Production and Manufacturing Engineering personnel.
●Managed all NPI (New Product Introduction).
●Planned and set up new facility.
●Developed budget and operating plan.
Macro USA
Program Manager/Director of Manufacturing 2009-2010
Macro USA is a manufacturer of small robots for military and law enforcement applications.
Key Responsibilities
●Created and structured the entire companies Manufacturing, Quality and Procurement department from the ground up.
●Set up new manufacturing facility.
●Managed Manufacturing personnel.
Wightman Engineering
Director of Materials/Director of Operations 2007-2008
Wightman Engineering is a contract manufacturer of small medical robot components, instruments and accessories.
Key Responsibilities
●Managed Customer Service, Planning, and Materials.
●Re-organized the structure of the company to increase efficiencies and reduce costs.
●Played a key role in getting the company ISO 9001 and 13485 certified in less than four months.
●Created key planning and quality metrics to allow senior management to make critical decisions about company direction.
Resilience Corporation
Test Engineering Manager/Director of Test Engineering and Manufacturing/Director of Operations 2000-2007
Resilience is a manufacturer of network security appliances.
Key Responsibilities
●Streamlined and improved development processes that reduced manufacturing expenses by 30% while maintaining constant staffing levels.
●Responsible for the entire order fulfillment process.
●Developed all BOM’s and technical drawings.
●Managed all DFM (Design for Manufacturing) initiatives
●Managed all Manufacturing personnel.
●Managed contract manufacturers, and all vendor partnerships.
●Planned and instituted new facility in Hangzhou, China.
EM Solutions / Sanmina SCI
Test Engineer/Test Engineering Manager/Global Director of Test and Manufacturing Engineering 1997-2000
EM Solutions / Sanmina SCI is a high mix, low volume, tier 2 contract manufacturer.
Key Responsibilities
●Managed Global Test Engineering in Fremont, Maine, Scotland and Ireland.
●Reduced overhead expense by 25% without degradation to staffing requirements by reducing overhead spending and streamlining processes.
●Wrote test plans and procedures for network and analog components.
●Was technical support for Sales organization.
TV Comm
Test Engineer/Design Verification Manager 1994-1997
TV Comm was a manufacturer of consumer set top boxes for the cable and satellite TV industries.
Key Responsibilities
●Managed Design Verification Department
●Developed HALT and HASS procedures for all TV Comm products.
●Improved efficiency of manufacturing processes, which reduced expenses 10% while maintaining staffing levels.
Education
Electrical Engineering, San Jose State University
REFERENCES AVAILABLE ON REQUEST
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