Quality Assurance Control
Resume:
Tawonna Tanner
Lewisville, TX 75056
Phone: 214-***-****
Email: ***********@*******.***
PROFESSIONAL SUMMARY A highly dedicated, goal-oriented professional with a background in Quality Assurance, Title Specialist/Examiner, Quality Control, Staffing, Recruiting and Employee Training. A determined self-starter able to provide the best solutions to problems through strong analytical skills, overcome any challenges, and function efficiently in business environments. Possesses direction and strong vision for the future.
AREAS OF EXPERTISE:
Microsoft Word Office AICO
Excel Powerpoint Control-D
Calibre ADP PASS
Homesteps AMS Market Area Report
VMS Analytical skills CAS Tool
Research CAS Distributor
EXPERIENCE
State Farm
August 2015- Current
Secretary II- Reports Team
Provide remarkable service for 2 Vice Presidents, 18 Sale Leaders and over 300 Agents
Work closely with Primary Points of Contact to develop mutual respect and trust of the Sale Leaders and Agents
Deliver accurate and timely reports weekly and monthly
Reports delivered are very detailed, standard, scheduled and customized
Ensure that all 18 territories have the most updated and current information posted on their Sharepoint sites (websites)
VRM (Vendor Resource Management) January 2012 - March 2015
Carrollton, TX
Senior Quality Assurance Specialist
Meet and exceed daily/monthly quality and production goals requirements
Used learned knowledge to make good and effective business decisions
Kept management and/or teammates up-to-date with relevant information
Demonstrated focus and concern for satisfying external and internal customers
Remained up-to-date on all guidelines and control changes within QA
Ran 1163 audits and reviewed 14,978 samples for the VA account
Maintained accuracy rate 99.04%
Audits included: Expense Process, Closing Extensions, Initial Services Review, Title Deed Review, Local Property Preservation, Broker/Agent Due Diligence, Agent Performance Portfolio, HOA Review, Offer Negations, Eviction Review, HUD Review, Executed Contracts, Broker Reassignment and Market Strategy.
Exceeded MBO (Management By Objective) goals
VRM (Vendor Resource Management) December 2010- January 2012
Title Examiner
Meet and exceed daily/monthly quality and production goals are required by department.
Daily, weekly and monthly reports
Research and import accurate information gathered from title search reports
Examine and verify title files
Ensure that the title to a property in question has no restrictions that may prevent or hinder its sale or use.
Examine deeds, deeds of trust, liens, judgments, easements, and plats/maps to determine ownership, encumbrances, and to verify legal descriptions of property.
Promoted to Senior Quality Assurance Specialist
Countrywide Home Loans / Bank of America November 2004 - December 2010
Plano/Richardson, TX
External Title Examiner
Meet and exceed quality and productions goals required by department.
Examine Foreclosure files for the states of VA,DC,GA,OH,NY,FL,NJ and KS.
Research and import accurate information gathered from the title search reports received from abstractors
Communicate effectively with attorneys and abstractors daily.
Ensure that we submit a 100% quality product to our clients. -Train new title examiners. (OJT) On the job trainer.
Quality Control Auditor
Receive title files on default mortgages prior to the foreclosure.
Preview, audit and make proper corrections to Foreclosure title files.
Audit intense and comprehensive title files for the average of 30 states.
Produced error free files for over 100 external and internal clients.
Awarded Quality Control Auditor of the month (October 2006-January 2007 and Dec 2007)
Certified on the job trainer.
Awarded employee of month March 2007.
Awarded People Choice for the month of September 2007
Organized and maintained clinical calendars and files.
Promoted to Title Examiner March 2008
Staffing Specialist and Support Coordinator
Interview potential employees
Job Fairs
Placed temporary employees in full time position within 6 months.
Main contact and liaison between support techs, team leaders, and managers.
Provided solutions for all employee request, questions and concerns.
Assigned requisitions, extended offers, decided salaries for new hires.
Managed and organized paperwork and files from hiring to transfer and termination process.
Conducted exit interviews and Performance Reviews
Conducted support tech weekly and monthly training classes regarding Countrywide’s culture.
Processed payroll, approved time cards, completed payroll audit reports.
Created flyers and brochures for job fairs and employee referral events.
Education:
Bachelor of Arts December 2001
Northwestern State University, Natchitoches, LA
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