Customer Service Representative

AWA GAYE

** ********** *****, ******, ** ***** H: 856-***-**** C: 609-***-**** actubr@r.postjobfree.com

PROFESSIONAL SUMMARY

- Customer service professional seeking a service representative role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities

- Qualified Service Representative with over 8 years in fast-paced customer service and clerical support service - Patient and empathetic Service Representative with extensive background in conflict resolution and customer care..

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Quick learner

Strong client relations Team Player

SKILLS

WORK HISTORY

Trusted key holder

Creative problem solver Exceptional communication skills

Customer service representative, 06/1997 to 10/1997

SGBS (Senegal General Bank) – Dakrar Senegal West Africa

Greeted customers entering the bank to ascertain what each customer wanted or needed

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientèle.?

Answered product questions with up-to-date knowledge of sales and store promotions.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing. Developed reputation as an efficient service provider with high levels of accuracy.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments.

Asked open-ended questions to assess customer needs.

Administrative assistant - Customer Service Representative, 06/1998 to 05/1999 SONATEL (National Company of Telecommunication in Senegal) – Senegal West Africa

Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Participated in physical inventory counts every time its scheduled.

Communicated all store initiatives and promotions to customers to generate return business. Set up and explained new membership contracts.

Served as corporate liaison between the finance, IT and marketing departments.

Obtained signatures for financial documents and internal and external invoices.

Administrative Assistant - Customer Service, 09/2002 to 08/2003

Exp-Momentum (South African Advertising Company based in Senegal) – Senegal West Africa

Answered and quickly redirected up to 100 and more calls per day

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Ordered and distributed office supplies while adhering to a fixed office budget.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep.

Screened applicant resumes and coordinated both phone and in-person interviews. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Maintained a clean reception area, including lounge and associated areas.

Assisted senior recruiting staff with career fairs and recruiting events.

Administrative Assistant - Customer Service Representative, 09/2003 to 06/2005 SGE-EQUIP – Senegal West Africa

Compiled company information and related material and distributed it to candidates.

Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and directed them to the correct employee or office.

Obtained signatures for financial documents and internal and external invoices.

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Coordinated board and committee meetings, including schedules and information preparation and distribution.

Processed client rebate reconciliation, reporting and check requests.

Maintained a clean reception area, including lounge and associated areas.

Helped distribute employee notices and mail around the office.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Cashier - Customer Service, 05/2006 to 10/2007 Walmart – East Norriton, PA

Greeted customers promptly.

Processed customer returns.

Reported security and service incidents to management.

Completed purchases using Point of Sale systems.

Collected and stored coupons.

Trained new cashiers on procedures, customer service and sales techniques. Assisted on sales floor as needed to maintain service standards.

Hair Stylist - Customer Service - Receptionnist, 03/2011 to Current Visions Hair Salon – Mount Laurel, NJ

Sold and promoted hair care products and cosmetics.

Escorted guests to and from treatment rooms.

Cleaned, maintained and sterilized tools.

Completed safety training and certifications.

Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily. Resolved guest complaints in a timely, efficient manner. Consistently received positive performance reviews from guests. Reviewed weekly inventory charts and recorded facility needs.

Politely assisted customers in person and via telephone.

Answered product questions with up-to-date knowledge of sales and store promotions.

EDUCATION License Degree in Secretary: Customer Service, 1999

Professional and Commercial Training Center - Senegal West Africa

High School Diploma: 1995

Lamine Gueye High School - Senegal West Africa

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