Service Professional Experience
Resume:
** ********* ** *******. *** Vegas, Nevada 816-***-**** *********@*****.***
Adel Noda
** *********** *** ****. *** Vegas, Nevada 89101
*********@*****.***
PROFESSIONAL EXPERIENCE
ROYALTON HICACOS HOTEL Varadero, Cuba
Butler March 2012 September 2015
British style Butler with knowledge of managing the household staff, reception of guests, serving of refreshments and meals, maintaining the fine silver and china, the valet of the employers clothing and various other duties.
Key element in a team of professionals striving to deliver a level of personalised service that exceeds not only the expectation of the guest but will add a point of difference from the service provided anywhere else within the hotel/spa/resort.
Provide a very personal, detailed, seamless service to guests. Take care of guests needs in a highly professional manner. The butler will take gentle care of all their guests from arrival until departure without imposing themselves on the guest.
ROYALTON HICACOS HOTEL Varadero, Cuba
Sommelier February 2010 March 2012
Advise the costumers according to their personal needs related to their taste, the food and wine pairing, the occasion or the budget.
Select wines, creating drink lists and managing stock. The sommelier has to build and maintain a wine list fitting the establishment: right price, products, presentations, easy to use.
In charge for training on wine and other beverages by conducting tastings. ROYALTON HICACOS HOTEL Varadero, Cuba
Bartender September 2010 February 2012
Collect money for drinks served. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Balance cash receipts. Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer. Take beverage orders from serving staff or directly from patrons. Clean bars, work areas, and tables.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Plan, organize, and control the operations of a cocktail lounge or bar. Order or requisition liquors and supplies.
Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Slice and pit fruit for garnishing drinks. Plan bar menus. Prepare appetizers such as pickles, cheese, and cold meats. Arrange bottles and glasses to make attractive displays. Create drink recipes. ROYALTON HICACOS HOTEL Varadero, Cuba
Food Server September 2005 September 2010
Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils. Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies. Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions.
27 North28TH ST APT15D4. Las Vegas, Nevada 816-***-**** *********@*****.***
Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests. Keeps kitchen staff informed by noting timing of meal progression. Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars. Responds to additional patron requirements by inquiring of needs; observing dining process. Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return. Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to hostperson; returning change or credit card and signature slip to patrons. Contributes to team effort by accomplishing related results as needed.
EDUCATION
JOSE SMITHCOMAS HOSPITALITY & TOURISM SCHOOL Varadero, Cuba Tourism Degree December 2000 - February 2002
CERTIFICATIONS
JOSE SMITHCOMAS HOSPITALITY & TOURISM SCHOOL Varadero, Cuba SuperiorCourse of Sommelier September 2014
BRITISH BUTLERS GUILD Varadero, Cuba
Training Course of Butler J
une 2014
ADDITIONAL SKILLS
Bilingual in Spanish and English.
Self-motivated and self-controlled.
Proactive, team player, committed, in pursuit of continuous learning.
Focused on understanding customer needs and developing resolutions.
High class customer servicing skills.
REFERENCES
Available upon request.
Contact this candidate