Customer Service Sales/ manufacturing

PATRICK M. STEWART Cellular: 204-***-****

• E-mail: ************@*******.***

PROFILE OF QUALIFICATIONS

Seventeen years of management experience directing a profitable manufacturing facility. Successful in continually increasing sales and production capacity while reducing operating and manufacturing costs.

Expertise in managing leaders and cross-functional support staff in a multicultural and unionized workplace.

Key skill areas: production scheduling; budgeting; procurement; quality and inventory control; fleet management/transportation; warehouse management; and operational problem-solving.

SELECTED ACHIEVEMENTS AS PLANT MANAGER

Introduced a comprehensive safety program including innovative strategies to reward employees for maintaining a safe workplace. Significantly decreased safety incidents.

Replaced outdated equipment and automated manufacturing operations to achieve cost savings, reduce downtime and improve outputs. Formulated manufacturing processes and new/revised training programs.

Effectively negotiated settlements of labour issues with union officials.

Developed a large network of clients including manufacturers and contractors in MB, ON, SK and AB

PLANT MANAGER (1996 – 2014) • AGC GLASS

Directed all Winnipeg branch operations including manufacturing, distribution centre (60,000 sq. ft. warehouse), transportation logistics, sales, customer service, financial, administration and human resources. Managed three 8 hour shifts in a 24/5 operation.

Developed production schedules. Set and ensured achievement of daily production goals for cut and tempered glass, sealed units, block case glass and mirrors.

Problem-solved production, quality, labour, equipment, customer service and building issues.

Performed outside/inside sales responsibilities. Generated new business through cold calling and performed account management. Prepared estimates to maximize profits while maintaining market share.

Human resource functions: Supervised and coached Plant, Office and Sales Managers, and a total of 89 staff. Managed interviewing and selection, appraisals, progressive discipline and dismissals. Counselled staff with workplace and personal issues. Mediated staff conflicts.

Managed an in-house fleet of nine trucks and contracted truck carriers.

Developed business plans to demonstrate ROI for capital projects. Sourced international/North American vendors. Purchased raw materials and managed inventory control. Negotiated contracts with vendors, transportation carriers and external contractors.

Administered annual operating budgets. Analyzed profit and loss financial statements.

EDUCATION AND TRAINING

Participated in sharing best practices with North American managers. Attended Employment and Labour Law and DuPont Observation Team programs (lean manufacturing). High school graduate.

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