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Technical Support Analyst

Location:
Tampa, FL
Posted:
March 09, 2016

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Resume:

Yasmin Wynter

**** **** ****** **. **

mpa FL *3629

Home: 813-***-**** Cell:813-***-****

EMAIL: actu9k@r.postjobfree.com

Objective

To Obtain a position that will utilize my analytical and technical skills in an organization that is both progressive and challenging with opportunities for growth

Software/Hardware

MVS/XA, zOS, TSO/ISPF, OMEGAMON, CA1, CA7, CA11, MVS JCL & Utilities, ENDEVOR, ZEKE SCHEDULER, Microsoft Word, Microsoft Excel, CCMail, Tivoli Workload Scheduler.

HARDWARE: IBM CPUs 3090,4381,3083,4341

IBM Tape Drives 3480 and 3420

Employment History

Time Inc.

December 2005- February 2015 Scheduling Services Analyst Tampa, FL

AIG

June 1999 - March 2000

Tech Support Analyst

Livingston, NJ

Mount Sinai Medical Center,

July 1997 - February 1999

Prod Scheduling Analyst/ Sr. System Designer

New York, NY

Pershing, Division of Donaldson, Lufkin & Jenrette

November 1990 - July 1997

CA7 Scheduling/QA Analyst/TechSupport

Jersey City, NJ

Manufactures Hanover Trust,

March 1989 - November 1990

Production Control Operator

New York, NY

L.F Rothschild

October 1982 - February 1988

Tape Librarian/Help Desk

New York, NY

Education

Graduated in 1979 from Richard Neuman High School in Panama,Major was Bilingual Accounting.

Attended one year at Panama university where i majored in Business Administration.

Attended In-house training in 1987 while at L.F Rothschild on:MVS/XA, MVS JCL & Utilities, CA1,

Attended courses while at pershing on Microsoft Excell, Word

Attended in-house training at Time Inc. for Tivoli Workload Scheduler

Experience

I have over 30 years of data processing experience, particularly in the areas of mainframe production control and tech support using various job scheduling systems. During those 30 years my responsibilities have been:

Interfacing with the application development groups to implement new and changed jobs in the production cycle. This included setting up the automated job schedule

Approving production packages containing JCL and/or PROC changes using ENDEVOR

Interfacing with the computer operations group to ensure that the online systems were started and/or shutdown on time for the timely running of the production batch job schedule.

Maintaining the production schedule by setting up job schedules utilizing triggers, dependencies using CA7, ZEKE and Tivoli Workload Scheduler

Initiating and monitoring schedules for production batch processes through the use of Tivoli Workload Scheduler (TWS) and CA11 on zos platform.

Performing technical support duties by fixing JCL errors, using overrides for load libraries changing disk volumes in out of space conditions, etc., and restarting the jobs using CA11 or TWS

Developing, testing, and implementing new or revised scheduking applications as required by Application Development groups.

Analyzing scheduling flows to diagnose and recommend resolution for performance bottlenecks or processing efficiency improvements

Participating in Change Control functions for applications through the use of ENDEVOR, Service Desk, and JCLCHECK

Working with Technical Support staff on the installation, support, and customization of TWS and CA11 to improve performance and provide increased functionality

Working on projects as assigned by management. These projects will include planning from inception to implementation as it relates to the Scheduling Services group.

Developing and maintaining scheduling standard operating procedures as required

Participating as a lead analyst, working closely with Scheduling Specialists in daily operational activities in request processing, problem determination and resolution

Performing Tape Librarian Duties such as preparing scratch tapes using TMSCLEAN (CA1) and setting up procedures for storing off-site tapes

Providing user assistance on help desks

Other Skills/ Interest

Fluent in Spanish (Bi-Lingual)



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