Customer Service High School

CINDY MORATILLA STA. ROMANA

*** *. ***** **. *****, Pateros M.M. 1620

Email: *****.*********@*****.***

Contact no: 090********

Core Strengths

Office Field (Paperworks)

Interpersonal Skills

Basic Computer Operation

Ability to Multi-task

Can handle pressure

Work Experience

All Reservations.com (August 18, 2014-December 31, 2014)

8th Floor King's Court Bldg 1,

Don Chino Roces Avenue

Makati, Metro Manila

Customer Service Associate

Responsibilities

Create Reports

Gather’s and research information; assemble and forwarding information.

Transfer database information to integrated computer devices.

POPCEN Philippine Statistics Authority Enumerator (August 10, 2015-September 21, 2015)

Pateros Municipal Hall G. de Borja, Agujo, Pateros 1620 Metro Manila

Responsibilities

• Chart out plans to visit residents of a specified city.

• Create survey sheets or work on predefined surveys to gather census information..

• Conduct an extensive and thorough visual survey of areas that need to be covered during the census taking procedure.

• Contact people through telephone, email and in person to obtain pertinent data.

• Physically travel to residents’ homes to interview them.

• As questions pertaining to name, age, religious preference and state of residency.

• Explain the objectives of surveys and their procedures to people who are to be interviewed.

• Interpret interview questions to assist people in understanding them and providing eloquent answers.

•Compile, record and code information derived from specified forms into a predefined database.

• Ensure that supervisor is kept abreast of completed assignments and progress.

• Analyze the authenticity of information provided by ensuring direct contact with each family member within a family.

• Ensure that repeat visits are performed in case a family member is not present in the first instance.

Educational Background

College BSOA-Office Management (2009-2014) Rizal Technological University Boni Avenue, Barangay Malamig Mandaluyong City

High School Pateros National High School (2004-2008) P. Herrera, San Pedro Pateros, Metro Manila

Training/Seminar

TESDA English Proficiency for customer service network. June2-July 7, 2014 NLSL, TESDA Training Center East Service Road SLEX, Taguig City

RCBC Garnet Branch, Ortigas Pasig City June 12-August 23, 2013

R.Bank Ortigas Galleria November 23-December 5, 2014

JME Mandaluyong City December 5-March 7, 2014

References available upon request

Contact this candidate