Customer Service Human Resource

PATRICIA MAY R. DELGADO

Mobile: +** **** **** L Line: 6729 3102 E-mail: ****************@**.***

Excellent people skills, able to handle real-time escalations, with a wide understanding of phone and back-office support processes, strong customer service orientation, pro-active, and proven team player ability. Highly skilled in the use of PC systems and applications with the ability to work well under pressure, set priorities and make well-considered decisions. An assertive, outspoken and dynamic professional, works effectively and professionally with all levels of management both internally and externally and with a strong desire to learn new things. Has a strong and deep customer care/service experience in dealing with business and/or consumer customers. Highly flexible and adaptable to a dynamic environment with the ability to build rapport with customers and understand their needs. Areas of strength include:

Strong Interpersonal relations Committed to Quality Work

Excellent communicator Great Customer Support

Professional Highlights

Achieved or exceeded all position objectives; achieved the highest rating in terms of Quality Performance (QA)

Helped Ensure customer satisfaction: achieving Quality work Ethics and metric related statistics.

Positive Customer Feedback; Consistently gathering positive feedback from satisfied customers and peers. Always managing to resolve issues, thinking outside the box whenever necessary.

Work History

CUSTOMER SERVICE ASSISTANT

May 2010 - December 2012

Telecom Equipment Pte Ltd.

31 Exeter Road, Singapore 239732

Job Responsibilities:

• Handling Customer Enquiries for Bill Payments & Prepaid Cards

• Processing payments for Purchased Phones

• Tasked to complete Financial Reports on Daily Sales inclusive of Credit Card & Cash Payments

• Cheque refunds whenever necessary.

• Balance Transfer for Prepaid cards

SENIOR SERVICE REPRESENTATIVE

April 2007 - October 2009

Siemens Inc ( Washington Mutual / CHASE )

Eastwood Cyber Park, Libis QC Philippines

Job Responsibilities:

• Troubleshooting of PC Hardware, Monitors, Receipt printers and replacement of Parts from the various users of WAMU representatives.

• Dispatching Onsite Technicians if phone troubleshooting fails to resolve an issue

• Updating Employees records, E Mail Accounts of end users, Detailed contact information.

• Attend and take appropriate action whenever necessary.

• Set up E Mail accounts of Chase Employees.

• Troubleshoot migration of email accounts from MSOutlook 2003-MSOutlook 2007 CUSTOMER SERVICE REPRESENTATIVE LEVEL 3

March 2006 - September 2006

IBM DAKSH – (KODAK)

Makati City, Philippines

Job Responsibilities:

• Enrollment of health cards to Kodak employees.

• Updating records of all Kodak employees.

• Consultation of appropriate Health Packages

CUSTOMER SERVICE REPRESENTATIVE

March 2005 – December 2005

Source One Asia-HTMT – (American Express)

Eastwood Cyber Park, Libis QC Philippines

Job Responsibilities:

• Accepting payments / facilitating transactions for our credit consumers reporting and replacement of Credit Card Insurance.

• Opening new accounts for new customers. Processing enrolments for all insurance under American Express credit cards.

• In charge of payment arrangements requested by the customers.

• Processing rewards points redeemed by the customers.

• Managing outbound phone calls to customer or banks regarding credit card issues. HR EXECUTIVE

August 2003 – November 2004

C-Cube Inc.

Eastwood Cyber Park Libis, QC Philippines

Job Responsibilities:

• Sourcing candidates that match the desired skills.

• Screening candidates by conducting telephone or personal interviews as the case may be.

• Encouraging the employees to provide reference for better prospect.

• Communicating the employment statues to the applied candidates.

• Maintaining and updating the database of the candidates.

• Helping the seniors do performance appraisal in a better way by adopting better appraisal practices.

• Conducting exit interview of candidates who are resigning.

• Other admin duties

Skills:

• Very analytical and excellent interpersonal and communication skills

• Proficient in MS Office Applications especially MS Excel (Advance level) and MS PowerPoint

• Computer Applications and Programs used

• Fluent in both English and Filipino

ACADEMIC ACTIVITIES PARTICIPATED

Samahang Sikolohista ng Centro Escolar University

Dramatics Club Guild

Science Awareness Member

8 A’s of Customer Service - Singapore

Art Of Service. Singapore Retailers Asociation

Education

BACHELOR OF SCIENCE DEGREE IN PSYCHOLOGY

Centro Escolar University

Mendiola, Manila Philippines

I hereby certify that the above information is true and correct to the best of my knowledge. Patricia May R Delgado

EXPERIENCED CUSTOMER SERVICE / HR EXECUTIVE / ADMIN / SALES CUSTOMER SERVICE / SALES / ADMIN WORK

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